I requested change of ownership for a business and the request went through smoothly. I had heard that there might be delays and a alot of back and forth and document requests but that wasn't the case... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having dealt with Laurence @ Maxen Power I can say 100% he has gone above and beyond to help resolve the outstanding situation with The Commercial Hotel (Uppermill) and he is a great asset to Maxe... See more
Company replied
Very helpful on the phone, sorted any issues there and then. Slightly disappointed I didn’t receive invoices straight away but that was resolved and direct debit has been altered to ensure debt is n... See more
Company replied
Haseeb paracha is delivered excellent customer service. He is always very helpful and curious. He goes extra miles whenever we require help. He is a truly great ambassador for his company.
Company replied
Company details
Written by the company
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Contact info
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, United Kingdom
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been scummed by this people
I have been scummed by this people, they are criminal. They pretended to be British Gas lite to make me sign their contract. I only discovered they are not who they who they say they are only after I signed. False promises of better charges, but in reality higher than all the other suppliers. I was not looking to move from British Gas lite and I never deal with brokers, I always contact companies myself. No cooling period so they make sure you get trapped in their 3 years contract. Called them to report their brokers but as I signed they refuse to help. The brokers say their fees are not paid by you but they are and very high fees! That is the only way they can get customers by laying to them.
Will make this experience public with the press
Will report them to the police
They need to stop targeting small businesses
30 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I am sorry for the distress this might have caused. It sounds like there has been a major misconception in how our services were presented to you, and that is absolutely not how we want to start a partnership. We are here to help you, and I will make sure that you are satisfied.
That said, your concerns have already been raised with the relevant department, and they have been in touch with you. They will keep you updated regarding your complaint. I will personally ensure that our team helps you with a resolution.
Best regards,
Ansel
Helped resolve my issue and sort…
Helped resolve my issue and sort account from previous absconding tenants
2 April 2026
Unprompted review
Reply from Maxen Power
Hi Kirally Martin
Thanks for the great review! We are happy we could help get your account back on track and resolve those lingering tenant issues. Welcome to the family!
Best Regards
Team@Maxen
As the owner of Hardwork Cafe I have…
As the owner of Hardwork Cafe I have been working with maxen power for 7 month, Mr Hassan has been very helpful from all ways ,I'm very satisfied with your service, Thankyou for everything
25 March 2026
Reply from Maxen Power
Dear Malek Yaman
Thank you so much for your kind words and for choosing us to support Hardwork Cafe. It’s great to hear that our representative has been able to assist you so well. We truly appreciate your trust in us and look forward to continuing to support your business!
Best Regards
Team@Maxen
Very good customer service for my…
Very good customer service for my business Samurai Hearts Ltd
2 April 2026
Unprompted review
Reply from Maxen Power
Dear Customer
Thank you for your kind feedback! It’s great to know that our service has been helpful for your business. We appreciate your support and look forward to continuing to assist your business.
Regards
Team@Maxen
I been with copm
It's a good company I have been dealing with them for quite long time there customer service is excellent I recommend this company
2 April 2026
Unprompted review
Reply from Maxen Power
Dear Iyad M Atallah
Thank you so much for your continued trust and for recommending us it really means a lot. We are glad to hear you have had a positive experience with our customer service over time. We truly value your support!
Regards
Team@Maxen
I am happy with their friendly service.
2 April 2026
Unprompted review
Reply from Maxen Power
Dear Customer
We are really pleased to hear that you are happy with our friendly approach! Providing a positive and approachable experience is important to us and we thank you for sharing your feedback.
Regards
Team@Maxen
Reply from Maxen Power
Dear Ms Stella Avraam
Thank you for your kind words! We always aim to be as helpful and understanding as possible, so it is great to know this came across in your experience.
Regards
Team@Maxen
I am asking for the bills they didn’t…
I am asking for the bills they didn’t help me with the emails they are calling me a lot of the time .
1 April 2026
Reply from Maxen Power
Hi,
I am really sorry to hear about your experience and for any frustration this may have caused. I have raised this with the relevant team to ensure your billing request is addressed as a priority. Your account manager will be in touch shortly to assist you with the bills and to clarify any outstanding concerns.
If you wish to talk to someone directly, you can talk to our Team Manager, Sadia, on 0207 9303030. She will surely make it her priority to address any concerns that you have.
Best regards,
Ansel
Reply from Maxen Power
Dear Thao Dang
Thank you for your feedback! We are glad you are satisfied with our service and appreciate you taking the time to share your experience.
Best Regards
Team@Maxen
Reply from Maxen Power
Hi,
I’m really sorry we have let you down. It is never good to see a review like this, as we always aim to do better. We always strive to provide seamless service, and I am very sad to see that it was not reflected in your experience. I have already raised your concerns with the relevant department, and your account manager will be getting in touch with you to provide the assistance you need and address any concerns that you may have.
Should you wish to speak to someone directly, you can call us at 0207 9303030 and ask for our team lead, Samuel. He will surely address your concerns to your satisfaction.
Best regards,
Ansel
Busy kitchen
My experience with thus company went smoothly no issues at all thanks from all at busy kitchen
26 March 2026
Unprompted review
Reply from Maxen Power
Dear Joanne Shanley,
Love hearing this. Businesses do not have time for a long story or complicated systems, so we try to keep everything as straightforward and reliable as possible. Great to know we are hitting the mark, and thank your your positive review!
Best regards,
Team @ Maxen
Never go with Maxen power! Sign the petition to close them down !!!
I don't not even warrant Maxen power 1 star.
The mental torture Maxen power employees have put me through is diabolical.
Colossal bills, extra charges, supplying commercial to a residential and not letting me leave. People at the door to disconnect us. Charging us constantly for this not £50 here and there. These charges are £200-£500-£1200 at a time. Payment plans no one could ever afford and more charges. Staff laughing at me on the phone, laughing at being disabled. Absolutely disgusting behaviour from a company.
28 March 2026
Reply from Maxen Power
Hi,
It makes me really sad to hear all of this, as this is not the level of service we strive to provide. Please be assured that as soon as you raised these concerns, I forwarded them to the relevant department. However, the issue arose due to your account’s financials not being updated. We really want to make things right for you, but unfortunately, you have been inaccessible. If you give us a chance, we will surely try to turn things around for you, so please reach out to us directly at 0207 9303030 so we can address the concerns that you have.
However, if you still have any outstanding concerns, you may feel free to email us at escalations@maxenpower.com so we may discuss this further. Your satisfaction is what we want.
Best regards,
Ansel
Thanks Maham
I had a really positive experience with Maxen Power. I recently spoke with Maham regarding the energy for my takeaway, and she was very helpful and professional throughout the conversation. She explained everything clearly and made the process easy to understand. I’m very satisfied with the support I received and appreciate the great customer service. 😊
31 March 2026
Unprompted review
Reply from Maxen Power
Hi,
This is exactly what we love to hear. I am so glad our support representative could make the energy side of things easy for your takeaway. We know how busy it gets running a food business, so keeping it straightforward is always our goal. Thank you for your kind words, and we are always here to help.
Best regards,
Team @ Maxen
thank you for your help and…
thank you for your help and understanding
I was talking to may account manager Anna today.because I need help to pay my bill in few instalments.. I find her very easy to talk to and listening carefully and sorting out straight ahead .. thank you Anna ..thank you maxen power..
31 March 2026
Unprompted review
Reply from Maxen Power
Dear Reviewer,
Thank you so much for sharing this! It is exactly why we are here. We are so glad our support representative was able to get your concerns sorted for you straight away. We really appreciate your kind words and are happy to have you with us at Maxen Power.
Best regards,
Team @ Maxen
Very good for me and you
Very good for me and you, great Customer service
31 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Thank you for your kind words! It is always a pleasure to hear our customers appreciate what we do. So happy that you are satisfied with our service, and we are equally pleased to have you with us.
Best regards,
Team @ Maxen
Reply from Maxen Power
Hi,
That is exactly what we like to hear! Thank you for the support and for taking a moment to let us know we are doing a good job.
Best regards,
Team @ Maxen
A terrible company that have previously…
A terrible company that have previously been financial penalised millions of pounds by ofgem and the energy ombudsman for their practises ( google it ) if you’re thinking about changing to them then definitely do not, if, like me find yourself in the unenviable situation of inheriting them when you buy a property then don’t expect them to follow the rule book, all they will try to do is extract as much money out of you as possible, I have a working energy supply to the property I own, but maxen power refuse to register the property as being energised ( they seem to ask for things that are impossible to get ) and therefore I can not change supplier, however I have to pay £2 per day in standing charges to them. this has been going on for for somewhere round 10 months. I presume the problem is they’re making more money then they’re getting fined for there unscrupulous tactics. So if anyone from any form of energy ombudsman reads this they need to be fined higher fees as the ones they have already paid haven’t been sufficient enough to make them change their practises DO NOT USE THEM AS A SUPPLIER THEY ARE THEIVES !!
31 March 2026
Unprompted review
Reply from Maxen Power
Hi,
I am so sorry we did not get this right for you. It is disappointing to hear that your experience with us has not lived up to the standard we set for ourselves. I have escalated your concerns to the relevant department without any delay, and your concerns are currently being investigated. I will personally look into it to see what went wrong. You will be getting a call from your account manager shortly. We would love a chance to make this right for you.
In case you still have any unresolved concerns, you are welcome to connect with us at escalations@maxenpower.com so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to improve.
Best regards,
Ansel
best rate as well as good customer…
best rate as well as good customer service
29 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Love hearing this! It is always our goal to give our customers the best value and the best support possible. Thanks for taking a moment to let us know you are happy with how things are going. We will always be here to help whenever you need us.
Best regards,
Team @ Maxen
Yesterday am speak it with mrs
Yesterday am speak it with mrs. Amina she sorted my work very soon best company in Uk
I was given 5start al staff friendly all staff sorted your work don’t wasted your time
Thanks maxen power
Thanks mr khwaja
Thanks mrs. Amina
😘😘😘
31 March 2026
Unprompted review
Reply from Maxen Power
Hi,
Wow, we really appreciate your thoughtful feedback! Thank you so much for the 5 stars. We are so glad our support representative was able to get everything sorted for you quickly! We really appreciate the support and are happy to have you with us!
Best regards,
Team @ Maxen
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