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Rated 5 out of 5 stars

Ended up purchasing Maxemail again after our work fax has been out of order for a couple months with no solution offered. It has been a godsend for priority faxes. I'm hoping to not consistently be... See more

Company replied

Rated 3 out of 5 stars

So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming... See more

Company replied

Rated 4 out of 5 stars

I think the service is great although as faxing fades, it is hard to say this service is a true value anymore. There should be better options for pricing for a two or three person office, which would... See more

Company replied

Rated 5 out of 5 stars

The way to fax in 2016. So easy to use, especially in a paperless environment. I would highly recommend.

Company details

  1. Internet Service Provider

Information provided by various external sources

We keep our email and phone support in-house so that you can get quick and accurate answers to your questions, and prompt response to any issues. The same people who created MaxEmail in 1996 are still here running and maintaining the service, so you'll always get the most knowledgeable answers to your questions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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Rated 5 out of 5 stars

Best online fax service

I love it!! It's very easy to use and when I need it, it works like it should. What else is there? I first started using it 10 years ago - it worked then and it works now. Wish everything was like this!!!

9 May 2015
Unprompted review
Rated 3 out of 5 stars

so far, soso

I failed to send most of my fax so far, but probably that's my problem.Anyways, I will keep trying to see if it works the way as I expect.

5 May 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi onwerzz,
Thanks for your review!
I checked into the issues and the problem was the fax machine you were trying to fax to was not answering, so we were unable to deliver the fax.
If you have any other questions, please do not hesitate to contact us at support@maxemail.com or call us at 800-964-2793.
Thanks again!
Jim Siwek
MaxEmail.com

Rated 5 out of 5 stars

Great product! to easily send & receive faxes from almost any where

Great product! to easily send & receive faxes from almost any where

Business Owner and I move around a bit to purchase inventory etc. With access to PC and the internet I can see my faxes online and even send faxes from my documents folder. Easy to use and cost effective

21 April 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi Barry!
Thanks so much for your review! We appreciate your business!
Jim Siwek
MaxEmail.com

Rated 4 out of 5 stars

Works well; website a little funky

The service itself (send and receive FAXes via email) works very well. I had a little trouble finding on the website how to subscribe to the service I wanted, which was Lite, but customer service was very responsive and I had no problem after they sent me a link.

17 April 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi Irl,
Thanks for your review! I'm glad we were able to answer your questions quickly & you were able to get what you needed.
If you ever have any questions in the future, please don't hesitate to contact us.
Thanks!
Jim Siwek
MaxEmail.com

Rated 4 out of 5 stars

Great Service

We are very pleased with the MaxEmail fax. Can't believe how easy it is to send a fax. Thanks MaxEmail!

6 April 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks much for your review! I'm glad you found MaxEmail easy to use!
Thanks!
Jim Siwek
MaxEmail.com

Rated 5 out of 5 stars

Great!

No Problems at all and the customer service was top notch!!
Highly recommend.

27 March 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review Shannon! We're happy to help!

Rated 5 out of 5 stars

No Issues Whatsoever

I'm 100% satisfied with MaxEmail right now. I'm a light user but the service offers all that I need.

26 March 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thank you very much for your review! If you ever need help with anything, please don't hesitate to contact us at 800-964-2793 or support@maxemail.com

Rated 5 out of 5 stars

Low cost, convenient and reliable online fax service

I opened at account with MaxEmail to send a one time international fax.

After my initial usage, I was impressed with the low cost for fax overall. The service is great, it make multiple retries automatically, and the report has all the details needed to follow up with the recipient. Everything is available online, which makes it convenient to access it on-the-go. I now use MaxEmail as my primary fax for incoming and outgoing fax.

14 March 2015
Unprompted review
Rated 5 out of 5 stars

Perfect solution to simple, occasional faxes.

The low cost for a year service for sending and receiving faxes was a reason I chose this service. I wish I had a local number but it was not worth the extra cost for me. Others may want the local number. The Chicago number works fine for what I needed it for. Sending is easy. Receiving is even easier.

2 February 2015
Unprompted review
Rated 2 out of 5 stars

Not very happy

I requested my fax number to ported. However, I will admit I put the incorrect number on the first LOA and corrected it to the correct
number to be ported however, they ported my fax and put in an order to disconnect my Main Number and when I found out only by accident what had happened my customer service person said he had nothing to do with it he had cancelled that order on January 8th. However, the disconnect notice was one number behind my fax number. He could give me nothing in writing and told me it was Verizon. He offered no assistance but finally after almost two weeks and a number of calls I have gotten my main number for my business back to normal without any help from MaxEmail. So I will really have to see if I made a mistake go with you or not. But I am giving you my opinion.

29 January 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi Leshea,

Thanks for your review, and I am sorry you did not have a great experience with your port!

I spoke with Bill to see what happened to see how we can improve going forward. We quickly canceled the port order (same day) after hearing from you that the number on the LOA was incorrect. Verizon canceled the port, but did not cancel the disconnection internal to their network.

Number porting can be tricky because we are dealing with two unrelated telephone companies. In most cases, we cannot interact with the customer's phone company (in this case Verizon), because we are not the end customer of that phone company. So there was no way for us to request Verizon to do anything on behalf of our customer.

I'm glad you were able to get this issue resolved by Verizon, and I can assure you that your service with MaxEmail will be top notch!

Best Regards,

Jim Siwek
MaxEmail.com

Rated 4 out of 5 stars

Very convenient

So far very easy to use and so convenient since I can use my iPhone and not need a landline at home for my printer fax anymore!!

13 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

For all the times I needed to send a fax your service has been ready and easy to use.
HP efax has been very disappointing lately
I really appreciate your company's excellent
Service .

Thanks,

L. Burnias

8 January 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks so much for your review and your kind words! We are glad you are finding MaxEmail easy to use!

Rated 5 out of 5 stars

so far so good!

in the middle of a legal battle and have to represent myself. Faxing the opposing side is a BIG part of a case. So far the fax service has been dependable. Faxes are sent within less than 30 sec and my faxes are up to 25 pages! Very pleased!

19 December 2014
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review Debby! We are glad we can help you with your faxing needs! Best of luck to you in your case.

Rated 4 out of 5 stars

Good but slow start

I'm rating it 4 only b/c I had some problems receiving faxes at the beginning. I couldn't get my fax in the first 3 weeks due to my fault and I had typos on my email. After this problem was corrected, I still couldn't accept any faxes for the first day. I called the customer service guy, and he seemed stressed and rather not deal w/ me. I felt like I was too much of a hassle for the money. Then the next day, someone faxed me something and it came through and it worked ever since. I don't know why it didn't work for the few half a day or so. When it does work, it's pretty good. I'm happy now.

18 December 2014
Unprompted review
Rated 4 out of 5 stars

Good way to send faxes from your computer

I have a been a MaxEmail user for several years. My account was closed in January 2014 because I didn't receive a renewal notice. The reason I didn't receive the renewal notice was because the renewal email went to an email account that was no longer being used. I have recently renewed my MaxEmail, but couldn't obtain my old number since it had been re-issued. However, that is OK because the service is worth keeping.

15 December 2014
Unprompted review

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