Two things made my experience a very positive one. Communication and shipping. I think those go hand in hand. Awesome having no ability to talk with customer service agents separates this company from... See more
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Maxaroma is the bomb!!!! Do you know how much care they take in just packaging your order, let alone their genuine concern for your happiness ? That should tell you the degree of their professionalism... See more
I purchased a $500 fragrance only to find out my wife had allready gotten it for me. Maxaroma Customer service went out of their way to cancel the order. I've used Maxaroma many times before and the... See more
Excellent service like always. Fast shipping and great packaging, with maxaroma i always feel confident the package will arrive intact. I need more time with the fragrance but so far I love it, crea... See more
Company details
- Flavours, Fragrances and Aroma Supplier
- also in
- Barber Supply Store
- Clothing Store
- Cosmetics Store
- Pharmacy
- Skin Care Clinic
Written by the company
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Contact info
3117 38th Avenue, 11101, long Island city, United States
- (844) 552-7662
- Customercare@maxaroma.com
- maxaroma.com
4.6
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically takes over 1 month to reply
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Finding Unicorn on the site was easy
Finding Unicorn on the site was easy. Price was solid since ATH doesn't make it to USA. Shipping was quick and packed really well. Maxaroma is great for all your frag needs.
26 September 2026
Excellence
Excellence! Superb service, even with a lost package they sent me another one soon as possible! amazing and thrustworthy!
25 September 2026
Your shipping is great your items are…
Your shipping is great your items are always authentic prices are really good to
26 September 2026
Always received with no issues and the…
Always received with no issues and the fragrance always are legit. Shipping always efficient.
26 September 2026
Fast shipping and the product was…
Fast shipping and the product was authentic. What else can you ask for?
25 September 2026
Great time it delivered packaging was…
Great time it delivered packaging was decent. One did leak a small bit but no big deal. I just need more help on it. Is there a scent profile I can do to get what I really want? I didn't want the ones I didn't want but I'm looking for something different. Something that lasts a long time and a lot of people can smell that around me
25 September 2026
Once again….
Once again, MaxAroma dispatched my order in record time and it was received in perfect condition. If you’re buying elsewhere, it’s time to reconsider your choices.
25 September 2026
Experience with Maxaroma
I've been ordering from Maxaroma for the past 4 years and I've literally never had an issue with quality of the fragrances, brands, ship time, packaging have all been A1 service.
25 September 2026
I’ve purchased multiple times from…
I’ve purchased multiple times from MAXAROMA and everything has been above and beyond. The fragrances are top notch and they carry exclusive stuff you can’t find in high end stores. Shipping is super quick and never any issues.
25 September 2026
I love the products you offer as well…
I love the products you offer as well as the discounts for the more expensive. Hopefully, you have more coupons or discounts around holiday time especially, loyal and repeat customers. 20% to 25% would be nice
25 September 2026
I love Maxaroma!
Being a fragrance junkie I absolutely love this place. The best part is that I can order online and pick it up the same day.
25 September 2026
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