Two things made my experience a very positive one. Communication and shipping. I think those go hand in hand. Awesome having no ability to talk with customer service agents separates this company from... See more
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Maxaroma is the bomb!!!! Do you know how much care they take in just packaging your order, let alone their genuine concern for your happiness ? That should tell you the degree of their professionalism... See more
I purchased a $500 fragrance only to find out my wife had allready gotten it for me. Maxaroma Customer service went out of their way to cancel the order. I've used Maxaroma many times before and the... See more
Excellent service like always. Fast shipping and great packaging, with maxaroma i always feel confident the package will arrive intact. I need more time with the fragrance but so far I love it, crea... See more
Company details
- Flavours, Fragrances and Aroma Supplier
- also in
- Barber Supply Store
- Clothing Store
- Cosmetics Store
- Pharmacy
- Skin Care Clinic
Written by the company
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Contact info
3117 38th Avenue, 11101, long Island city, United States
- (844) 552-7662
- Customercare@maxaroma.com
- maxaroma.com
4.7
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically takes over 1 month to reply
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Great selections and RIDICULOUSLY FAST…
Great selections and RIDICULOUSLY FAST processing and shipping. Looking forward to buying more from them.
30 September 2026
First time customer
As a first-time customer, I am pleased to report that my experience with this website has been exceptional. The prompt shipping and high-quality product have made this purchase a memorable one. I am confident that I will be returning to this site in the future.
30 September 2026
great quality items for low prices
30 September 2026
I loved that my order came fast and I…
I loved that my order came fast and I bought the fragrance on a good discount
23 September 2026
Everything was easy and fast.
23 September 2026
Great addition to the collection. Great as expected.
Experience is almost positive. Nothing to complain about.
30 September 2026
They have what I am looking for
They have what I am looking for and usually at a very good price. One of my top few grey market vendors.
29 September 2026
service
service, fragrance , everything was amazing. Bought fast shipping and came on that expected date. 10/10. I would highly recommend!
29 September 2026
Massive selection of perfumes at…
Massive selection of perfumes at unbeatable prices.
29 September 2026
super fast shipping
29 September 2026
Thank you!!!
29 September 2026
I have been a collector of fragrances…
I have been a collector of fragrances for several years and until I discovered Maxaroma it has made me a bigger enthusiast. With the vast selection of fragrances that are available from Niche houses and independent houses. I thank you sincerely for the experience
28 September 2026
Amazing
Amazing! I love the new formulation of Onyx and 10/7 is very similar to Addicted and Addicted plus but it has a little something else that makes it delicious in it’s own right. And it’s long lasting I got 8 hours plus I kept smelling it on my clothes days later. Shipping was fast and the price was great.
28 September 2026
The delivery was quick and also the…
The delivery was quick and also the fragrances are all 100% Authentic
28 September 2026
The platform is easy to use and…
The platform is easy to use and delivery is faster than expected.
27 September 2026
Honest pricing
Honest pricing , good shipping time and easy browsing, love the different payment option as well, would only love if they also included free samples on our orders . Some of the competitors do send samples with orders so I would love to see MaxAroma step it up just in that section .
28 September 2026
My first time ordering and my samples I…
My first time ordering and my samples I picked out was not in the box.
28 September 2026
Reply from Maxaroma.com
Hi,
Thank you for choosing MAXAROMA for your first order, and we're sorry the samples you picked out weren't in your box. We know that's a disappointing way to start.
We'd like to explain how our free sample offer works, so you know what to expect next time. The samples need to be added to your shopping cart to be included. Also, some promotional codes can remove the free samples, because samples require a minimum order amount to qualify. A coupon lowers the price of your products, and that can bring the order total under the sample minimum.
We'd like to look at your order directly. Email us at customercare@maxaroma.com with your order number, or call 844-552-7662, and we'll check whether your samples should have been included and make it right if they should have been.
We hope to have the chance to give you a better second experience.
MAXAROMA Customer Care Team
I love that I could buy my Amouage…
I love that I could buy my Amouage Attars at a discount.
27 September 2026
Excellent selection and amazing deals
Excellent selection and amazing deals! I highly recommend Maxaroma for quick, easy, and affordable fragrance options.
27 September 2026
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