Maxaroma is the bomb!!!! Do you know how much care they take in just packaging your order, let alone their genuine concern for your happiness ? That should tell you the degree of their professionalism... See more
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Company details
- Flavours, Fragrances and Aroma Supplier
- also in
- Barber Supply Store
- Clothing Store
- Cosmetics Store
- Pharmacy
- Skin Care Clinic
Written by the company
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Contact info
3117 38th Avenue, 11101, long Island city, United States
- (844) 552-7662
- Customercare@maxaroma.com
- maxaroma.com
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Will order from MaxAroma.com again!
MaxAroma.com has a great selection of fragrances for a great price. I ordered a couple of fragrances, and they shipped my order packaged securely and fast. I will definitely order from them again.
Ships quick!
Beautiful packaging
Beautiful packaging. Legit product. Decent pricing. I found the travel sizes of the fragrances that were not available elsewhere which was a great discovery. Timely delivery 😊
This was a great shopping experience
This was a great shopping experience! Maxaroma had the perfume I was looking for at a competitive price point. Order was placed and received 2 days later. I will continue shopping here!
Great selection & shipping.
Maxaroma is one of the only places that will ship overseas (military). Considering distance and shipping logistic, shipping was timely and arrived intact. The prices and selection are great, I already placed a 2nd order even before receiving the 1st one.
Got the package fast and in great…
Got the package fast and in great order! I was highly satisfied with my purchase and will be purchasing again!
One of the all time BEST fragrance…
One of the all time BEST fragrance stores in the USA !
I love this place only issue is no…
I love this place only issue is no coupon codes and the Aaron Hughes fragrances are really high priced
Great product and timely delivery
I have made many purchases so far
I have made many purchases so far. Maxaroma has been very diligent and responsible with shipping, which is why I give it an A+, but where they have failed me is in the gift every two months for the gold membership.
Shipped damaged/used bottle as new, broke written replacement promise, and pushed a tester upsell
I ordered a fragrance sold as brand new, but it arrived in completely unacceptable condition. The bottle had deep scuffs, heavy paint peeling and chipping along the shoulder and collar, and the atomizer spray head was detached inside the box. These were clear signs of prior wear and degraded stock, not transit damage.
I contacted customer service immediately on delivery day with photos and video. Maxaroma authorized a return and explicitly promised me in writing: "We will ensure that the replacement is sent in good condition."
My return was delivered back to their warehouse, where they held it for six days. Instead of reserving a replacement as promised, they allowed remaining stock to sell out and then quietly issued a unilateral refund.
When I asked support why my promised replacement was not allocated, they claimed their policy prevents reserving stock for damaged returns. Their "remedies" were an insulting 5% discount code, falsely insisting the bottle wear occurred in transit, and attempting to sell me an unboxed tester of a completely different formulation for $205.
Between shipping degraded inventory as new, breaking written commitments, and trying to upsell testers instead of fulfilling orders, this was an exceptionally poor customer experience. Shop elsewhere!
The worst experience
The worst experience. They are not competitive, their website is set up to be deceptive and difficult to parse. IMO they are dishonest swindlers. Never again!

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