While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Not to order anymore!
I had ordered a cat igloo last April 10. I received a tracking details from their partner courrier that it will be delivered within 4days. I made a follow up on companys email and stated that item isnt available to canada and will sort out from germany. Its already 11 days in total and never received any updates from them. Totally disappointed and I wont recommend this store.
A really great company. Excellent range of quality stuff, some of it hard to find elsewhere.
Very good communication about delays and availability of items.
Excellent customer service from this company. This is the second time I have used them to purchase toys for my cat. Their products are well made and very good quality. Emails are replied to swiftly and in a personal and friendly manner, and I really can't fault them. My cat loves their products, so I will definitely be placing more orders in the future.
Max and Woodys helped us out by quickly shipping us two cat carriers so we could take our buddies with us to Canada.
Really appreciated their amazing customer service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
