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For more than 50 years, Mavis has been selling discount tires that are identical to tires sold elsewhere at higher prices. Mavis has the expertise and experience to provide our customers with their ideal tires and save them money in the process.
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4135 Highway 78, 30047, Lilburn, GA, United States
3.9
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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i had took my car because i had low pressure in one tire, the tech looked at it and said there was no leak he put air in and i left, next day the same tire was flat, brought it to this store they found the leak and fixed it
I am typically satisfied with my service with Mavis. This visit was not as pleasant. 2 concerns came about.
1: We felt as though the team was trying to take advantage of us. My wife had to call at one point because I was at work. The technician asked about replacing the brakes. I understand this is a routine procedure. But my wife stated that we were NOT going to be replacing at this time. I called back later when I had a lunch break. The technician stated my wife authorized to get the brakes replaced. Therefore, we felt that the technician was trying to take advantage of my wife calling. This is unacceptable.
This kind of interaction in the car business with why people switch car repair places.
2: THEY WERE NOT EVEN WORKING ON THE ISSUES THAT BROUGHT US TO THE SHOP IN THE FIRST PLACE.
So not only did they authorize something we did not come in for, but then they did not even work on the reason we brought the car in for!!!!!
I had to call them back 3 times to make sure they were even doing what I brought the car in for.
This kind of stuff makes me not trust them!!
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This is odd behavior for Mavis. In past experience, I have been extremely satisfied with my service. For some reason, this last visit was just awful.
To clarify more, the staff were pleasant to communicate with. There was no unprofessional communication.
It was just a strange oversight.
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