MAURIPRO Reviews 

I gave one star only because there isn't an option to give lower. I cannot even get these turkeys to respond to my chat to discuss my issue. they have managed to escalate a likely simple fix to a major problem on my end. BUYER BEWARE OF MAURI PRO SAILING!!!

I had a great experience, they were able to expedite my order to meet a deadline. Thank you!

Don't reply to emails,

Order pending for days send canned reply we're working on it.

Forget calling, this is a Mickey Mouse operation

Their reply below is a bigger canned reply

I have been using Mauripro for updating and refitting my 2003 Dufour 36 Classic. I have found their prices very reasonable, and their responsiveness has been great. I needed to make a return and it was handled easily. Good communication when the received my order, when it is expected to be shipped and when it is actually shipped. I am glad I found them and will continue to use them as a good resource for parts.

Doing business with them is fine but know that if there is any issue, they make speaking with a human impossible. If you call about anything other than a new order they force you to a chat app or email.

Had a Lewmar Car I needed fast for my catamaran, I received awesome customer service by email and they got my part on time at a great price. Highly recommend.

Ordered a breaker for a windlass no issues.

We ordered a remote control for our windlass which was very well priced. Had a bit of trouble with processing the payment due to the foreign credit card and somebody helped me and even rang to our boat in Mexico to make the order happen. After the order, they were super helpful in keeping us updated on the progress of the order and it was delivered perfectly on time.

I made a purchase with very few time before leaving the country, and even on Christmas weekend, they assure it would arrive on time and it did. Thank you!

Mauripro often has hard-to-find parts at a fair price. Their service is excellent and they will reach out to you if there are any questions or concerns with your order. It is a pleasure to work with Mauripro Sailing!

Ron P and Adriana both were tremendous in helping me find the right replacement part, confirmed with Lewmar that it was in stock and available for immediate shipping, then followed the parts to shipping! What a terrific team effort MAURIPRO Sailing provided! Thank you.

Excellent service, great communication and helpful! I was in a precarious situation in the Bahamas with an engine breakdown and bad weather closing in, putting me in a dangerous situation. After explaining this to the Mauriprosailing team, they were happy to assist by expediting their process to the best of their ability! I am very happy, and will be using them again!

I was informed about potential delays due to manufacturer lead times and given the option to cancel my order. Afterwards I was constantly informed of my order status. I would definitely shop again at Mauripro.

I received my Navpod very quickly after ordering. It actually arrived two days before I received an email stating that it was shipped and on its way. The unit was cut and drilled perfectly for my application. I’m very glad I decided to purchase a pre-cut Navpod!

Excellent customer service and communication. I ordered a windlass and unfortunately the item was not in stock. Myreya with sales and logistics helped me through the process making sure I received the correct part and was very prompt to answer all of my questions and concerns.

Excellent response when I found a lower price from another vendor after placing my order. Matched the price and provided a refund for the difference. 5 Stars!

Have purchased high dollar (Selden roller furling) and low dollar (on sale winch covers) items. Service always fast and courteous.

Very helpful on my Lewmar parts and smooth, on time transaction (ahead of schedule actually).

This was a disappointing customer service experience from a business we previously had a lot of faith in. Product appeared to be in stock - good, it was important for us to get this product promptly. Site commits: "Most US orders ship within 24 hours. (During business hours we will attempt to process and ship your order the same day."But days later, the order is still "processing." Multiple contact attempts failed: nobody answers the phone. You are directed to use llive chat: chat however, not working. No reply to contact form. To be waiting so many days, unable to get a response, is not acceptable. I tried to cancel the order - there was no option to cancel, and since nobody was responding on phone / email / chat - how was I supposed to do that? "Message board" feature was not intuitive and did not provide answers to questions OR cancel order as requested. We've now wasted money and am deeply frustrated. Expecting to look elsewhere in the future.