Matthew Mercury Watches Reviews 164

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the watches, for their beautiful design, high quality, and elegant appearance, often exceeding expectations. Many people highlight the exceptional customer service, noting quick responses, helpfulness, and a commitment to ensuring satisfaction. The overall service is described as excellent, with consumers appreciating the efficient process and clear communication throughout their purchase journey. However, some customers also noted issues with delivery times, mentioning that items took longer to arrive than expected, sometimes causing disappointment for special occasions. A few other people also felt that the quality of certain components, like watch bands, did not meet their expectations, describing them as feeling cheap or showing signs of wear quickly.See more

Reviews shaping this summary

Verified

Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more

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I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service repre... See more

Verified

I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more

Verified

They did the the "eta is X but well get it for you earlier" trick, which i didnt mind at all. Im an event planner and had an important event which i had given up the hopes of receiving it before it b... See more