Mattel Reviews 

Don't use do not reply and no goods sent. For the first time have to go through a dispute,Disgusting

Had to pay a yearly memership to buy cars. First 2 car purchases my card info was stolen because they use shop pay and stripe instead of secure payments like paypal or google pay. Still fighting fraudulent charges from card thefts, lost rewards from other purchases I could have made while waiting on new card. Mattel acts like they wont even refund my yearly membership fee which I can't even use to buy cars. Terrible experience all around.

No communication, no tracking no, answer to emails 2 weeks after order.
Do not buy from this vendor

This was my first time ordering thru Mattel Creations/Mattel and will be my last because they are so difficult to deal with. Even tho the item was in stock, it took about a week and a half to get a tracking #. Once I did receive the item (a birthday present for my niece), it was disappointing to receive a blatantly defective item. I reached out to Mattel for an exchange (non-defective item for the defective one since I had to pay for shipping) and they took forever to respond. Although the item was in stock, they wouldn’t let me exchange (they claimed they need 3-4 weeks after they receive the item to process the exchange and by that point, the item may be sold out). I was told to buy the item again (cross my fingers it’s not defective because they don’t have a quality control dept). Again, I had to contact Mattel since they did not process my return after 4 weeks of receiving the item back. Even tho they promised to refund me the shipping for the defective item, they haven’t done so. This is a brand that I grew up with and wanted to share with my niece but it’s been nothing but frustration and disappointment in dealing with Mattel.

I ordered a barbie doll Lavernce cox edition. They claim to have sent my order, they never did. This entire company is scam. Avoid at all cost.

Terrible company. Ordered a $650 item months ago...apparently it was dispatched..but they never provided a tracking number and could not find one. After months and month of investigation they say they will refund me...I hope I actually get the refund

Bad company. Poor customer service. They do not process refunds. They claim that they never received the item. Stay away from this company. Poor company! Will never buy from again.

VERY, VERY POOR!!. I have spent $400 in 3 weeks on Masters Of The Universe Origins Figures and yesterday I bought a NEW HORDAK Figure opened it and it's a MESS!!. It has Glue all over the head, eyes are not painted in spots, AND it has 2 sets of red lips painted on it above the red teeth!!. I have reached out to Mattel on Twitter but they WILL NOT RESPOND back!!. Horrible Company and they do Not Appreciate their Customers it seems that spend ALOT OF MONEY!!. If this issue is not corrected I will be sticking with JUST Hasbro!!.

Horrible (none) customer service! I ordered the Hot Wheels RLC BMW M3 on 18th Jan. 2022 and TO THIS DAY i have NOT gotten my order, i have NO tracking information and my 4 mails are left UNANSWERED!

This is daylight theft.

A customer have to wait for back orders, then the back orders get extended; meanwhile, (STOCK X) gets the product the same day and sells it for outrageous prices the same day. Also products get taken out your cart at check out. Mattel Creations are Conniving Crooks.

I am just updating on an experience for any in the future. I placed an order for 2 of each Dia De Muertos Barbie and Ken on the pre-sale on September 1. On September 2, I received an email that due to supply, the limit for Ken was changed to one, so they canceled and refunded one of the Ken dolls. I emailed creations at mattel on 9/25 to check status. No response. Emailed again on 10/3 with an automatic response saying to check spam and it may take a bit to reply. I called today 10/5, while on the phone I get an email that my whole order was canceled. Speaking with the rep, when one Barbie of an order is canceled the whole order is canceled. Even though the email from September 2 only stated and refunded for one of the Barbies. There is nothing they "could" do as the Barbies sold out. I am putting this out there for any of you who may have gotten that initial cancelation. Your order did not go through despite any emails you have showing your order is confirmed.

Good afternoon,

I am very concerned about my order as I have not received any notification and no one has contacted me.
I placed my order on the 13th of August and placed another one on the 21st which was the barbie meme membership which apparently is absolutely useless, as I only bought it to have access to the pre sale of the barbie DEAD DAY 2021 which IS ALREADY ON SALE on EBAY!

It really is disappointing that a company as big as Mattel has ZERO care for their customers no matter if they are located in the USA, Belgium or China. None of their phones work but yes... when you buy "something" the payment goes through without a problem.

I fear the worst, which is that I have been robbed.

The worst customer service ever, for once it is outsourced (god knows we’re) bless there hearts they do there best, but back orders after back orders, no one has info or no idea when it will be shipped, “don’t sell an item unless you have it”. Multiple if not all companies in the US are selling everything in pre-order, get your hard earned money up front (with no other options) then they start productions. I urge everyone to STOP BUYING PRE-ORDER unless you want to wait months for your items. It’s truly ridiculous. They take your money and give you bogus deadlines, retailers have become the unreasonable handyman, that your dumb enough to give all moneys upfront. Very disappointed.

I have phoned twice and sent email, regarding the barbie dream house which came with a leaking pool. Rather than upset my granddaughter by taking the whole house back I tried to resolve this by trying to just get a pool, not a cheap toy £229.00, I’m still waiting for email and for the 2 different customer service workers that I spoke to and promised to call back with information regarding this. I thought a very large household named company would have better customer service.

Crap App. Scrabble Go is an embarrassment for Mattel. They don't care if it constantly crashes. No other app out of the 200 apps I have actually crashes. Only Scrabble Go. Same as the old Scrabble. Ads are set up so you have trouble getting out of them. Hate Mattel!

Horrible...spent $400 on a barbie house a couple years ago and they shut down the extra features so it's useless....my kid is so upset she no longer wants to play with them....that house cost a lot for us and for the company to shut it down is horrible....they make plenty of money so it's sad they'd do this to the kids... I mean obviously they don't care about the kids because I'm sure they make plenty of money.....so they made a lot of kids sad for their own profit

I recently had a few friends tell me about the Red line club for Hot Wheels so I joined and my experiences have been complete crap two of the last three times that I tried to purchase an exclusive vehicle their system crashed first one took me to a page telling me to refresh took me out of line or cost me more time either way I did not get the vehicle the second time the capture failed when it asked me to identify a parking meter there was only one picture out of the nine that had a parking me either so I hit it went to submit it wouldn't let me pass through again I had to refresh costing me more time and same result I never got a chance to get the vehicle because of the refresh time their customer service is terrible it takes him over 2 weeks to respond to an email if I could get my money back I would save your money don't buy anything from the Red line club membership or any exclusive crap that they're trying to sell personally I'm burning everything that I have from Hot Wheels when I get home today and I'm tired of their apologetic standardized letters that they give back to you oh we're so sorry this happened we will strive to do better in the future no they won't they're just blowing smoke

I have very good experience with Mattel its just great never had problems

Well... I joined red line club... Not knowing there's 100,000 people plus trying to buy limited cars... Haven't managed a single one! Waste of money joining! People use bots etc and buy out all the cars, they're listed on ebay before theyre released....
Nothing but bad experiences with rlc so far.

My son received a power shift raceway for Christmas a part was missing so I messaged Mattel and they apologized and sent us a new one... At no charge to us.... I thought it was gonna be just the part but no it was a whole new raceway... Thank you Mattel!