I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product at reasonable price with…
Great product at reasonable price with quick delivery
27 April 2026
Quick shipping
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issues.
26 April 2026
Floor mat for carpet, great product
Floor mat for carpet, great product. Came back for a second one. Just make sure that the right one for the floor covering is chosen. We have a reasonably deep pile carpet, and this works great.
24 February 2026
Reply from Matstores
Thank you for your feedback.
We are pleased to hear the mat you received works well for your application and thank you for your second purchase.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are delighted to hear the delivery arrived in good time.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
My first time using matstores was positive
My first time using matstores. Quickly found item I was looking for (polycarbonate mat. Easy to order and prompt delivery. Satisfied with the mat. I bought in full knowledge that I would need to cut to fit the area it was intended for. Not too easy but got there in the end .cooks good on situation . Hoping it will stand the test of time and not soon crack as previous one , bought elsewhere did .
26 January 2026
Reply from Matstores
Thank you for your positive feedback.
We are pleased you found our website easy to navigate and found the product you were looking for.
Kind regards,
Mat Stores
This product has a major limitation
This product has a major limitation. I ordered the Cleartex Ultimat Chair Mat in Feb 2025 based on the description of Plush carpets over 1/2". While my carpet and pad is over an inch it seemed like a good choice. Unfortunately this has cracked in many places in less than a year. Upon contacting customer service I was advised that: "The mat you have purchased is suitable for carpets over ½” including padding and we recommend this up to a maximum thickness of 3/4" (including padding). As your carpet is over 1”, this is likely contributed to the cracking of the mat." I asked why they did not have "UP TO 3/4" in the description and was told: "Unfortunately, it is difficult for us to put this information everywhere on our website due to character limits and space limitations." They will not honor the warranty as the edge of my desk is touching the mat which voids the warranty so they win. I would have tried the next level up mat however I cannot get past the ridiculous response from Customer service for why the description is wrong. Hope this helps someone else out.
20 December 2025
Unprompted review
Reply from Matstores
Thank you for your review.
More information on our recommendations can be found under the "Floor Protection Mats - Selection, Use & Care" of our website. If you are also unsure of which mat would be best for your application, you can email us for more assistance.
Unfortunately, applying any furniture other than a plastic caster based chair to the mat will void any warranty on the product.
We apologize for any inconvenience caused.
Kind regards,
Mat Stores
Cleartex Ultimat Chair Mat
Good strong chair mat, hopefully it will last a long time.
28 December 2025
Reply from Matstores
Thank you for your review.
We are pleased you are happy with your purchase.
Kind regards,
Mat Stores
Most impressed
This under chair mat is very impressive, suitably thick, good grip, chair glides incredibly well on top. most impressed.
25 November 2025
Reply from Matstores
Thank you for your review.
We are very happy you are impressed with your purchase and this is performing well for your needs.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are glad the delivery was prompt and you are happy with your purchase.
Kind regards,
Mat Stores
FANTASTIC
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit.
THNAK YOU ALL FOR PRODUCING /SELLING A PRODUCT THAT DOES WHAT IT PROMISED !
Also super fast delivery - all round excellence !
24 November 2025
Reply from Matstores
Thank you for your feedback and kind words.
We are pleased the mat has lived up to expectations and you are also pleased with the service received.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Right product delivered punctually
Product delivered punctually, and was what I needed.
24 November 2025
Reply from Matstores
Thank you for your feedback.
We are delighted to hear your order arrived in a good time and was as expected.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased the delivery was accurate and on time.
Kind regards,
Mat Stores
The mat looks good
The polycarbonate mat that I chose appears to comply with its stated specification, but as I am not able to determine if it is actually made of polycarbonate, only time will tell if it resist the daily pressure from the wheels of my office chair which may take many years. I would have preferred to pay more for a thicker mat with beveled edges, but these were not available.
4 November 2025
Reply from Matstores
Thank you for your feedback.
The mat you have purchased is made from polycarbonate, with this material you do not need as much material as traditional PVC for the same performance, so a bevelled edge is not necessary. We do offer a thicker mat, the Cleartex Megamat which is 5mm thick, suitable for us on all pile carpets as well as hard floors and does come with a bevelled edge. This mat is the thickest polycarbonate chair mat on the market and is available in the size you purchased, if you wish to look at this for a future purchase, this can be found on our website.
Please do not hesitate to get in touch if there is anything we can assist with.
Kind regards,
Mat Stores
Lovely mat.
1 November 2025
Reply from Matstores
Thank you for your review.
We are pleased you are happy with your purchase.
Kind regards,
Mat Stores
Prompt delivery
Can not fault the service from the team at Matstores, prompt delivery earlier than expected.
Will certainly use again.
30 October 2025
Reply from Matstores
Thank you for your positive review.
We are glad the delivery arrived in good time and the service you received was as we would expect.
We look forward to assisting you again in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased to hear the mat you ordered was what you expected and arrived promptly.
Kind regards,
Mat Stores
Im sending the matt back,the one I…
Im sending the matt back,the one I ordered prior if I hadn't destroyed the packaging I'd have returned it too.This last order I haven't opened but will be sending it back.The first one was on the floor as soon as I received it bd becer did flatten which made it difficult to walk on without tripping us.
7 October 2025
Reply from Matstores
Thank you for your review.
We always recommend following the unrolling instructions enclosed in the parcel. PVC mats should be unrolled on a flat surface and weighted items such as books placed on the corners and centre area of the mat, allowing this 72 hours to lay flat before use.
We are sorry to hear you have experienced difficulty in getting the mat to lay flat.
Please do not hesitate to contact us if we can assist further.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your positive review.
We are delighted to hear the mat is as you expected and was delivered in good time.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are pleased you are happy with your order.
Kind regards,
Mat Stores
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.