Matrix Arms Reviews 162

They're great! Matrix Arms has the best upper and lower receiver matches in the country and in the world for that matter and the customer service is top-notch can't be beat. If you ever think about re... See more

I order the fde/gold lower and upper love it just wish they had a handguard with the same color then my build will be perfect .... oh yeah thanks to the owner for always responding back to my emails..... See more

Excellent customer service! Received an 80% lower that was the incorrect. I notified Matrix & they immediately initiated sending me another lower with the correct finish. I was able to keep the incor... See more

Nice fit and finish. Easy swap from a standard ar15 upper to this AR9 upper. Definitely recommend if you’re looking for a solid ar9 upper for a build.

Quick and easy transaction. Item matched description 100% accurately. Processing time was short and shipping was fast. Very reasonable pricing.

Excellent products from an excellent company. Shipping is always quick and customer service is second to none. Keep up the good work

Fast shipping and quality products! Im a manufactur 07 FFL and buy from matrix regularly. 100% on this company!

Fast shipping, product was as advertised, I’d recommend to friends, and will probably order again soon.

Shipped very quickly and was exactly the receiver shown online. Will purchase again

I received what I ordered in a timely manner and the item came in the condition that I expected.

I purchased a complete upper....and have now completed the rifle...its quality machining!

Love their product. I ordered 2 of their lowers mid-November.Only one got sent. I contacted matrix and they took care of me promptly.

The Customer Service team reached out and provided excellent support with shipping to an FFL.

Communication and QC was great! Been buying Matrix parts for years

Very quick to ship and responsive. High quality stripper lower at a great price

No tested yet but the all part fitted very well..✔️ Service✔️ Shipping✔️

good service product on the money like advertised

Quick fulfillment, safe packaging, easy FFL transfer. Happy with the purchasing experience and I will be revisiting for a future purchase. Thank you!

Did a great job. Receiver showed up fast and flawless.

Exactly as described and arrived on time.

Quick shipping, high quality parts, great customer service. Fantastic prices

Love their 80 percent lowers and their blem lower are still pretty good

Fast shipping great quality

While the wait for the item was extended, communication with customer service was superb.

i am very happy with service and product .the best lowers on the market

Ordered lowers. It was over the holidays and I didn't hear back for a few weeks. Tried calling but no answer. Eventually initiated a chargeback after 3 weeks which was approved by Matrix. Then they st... See more

Great product and fast shipping.

Great product, fast shipping, good communication!

Bought two, really nice work, well worth the wait!!!

Fit and finish looked great!

Great amazing product and accommodating customer service. I recommend for your next build.

Great quality products withnseems to be great customer service. Have multiple lowers V1 and V2

Great product, high quality, personal service, albeit pretty busy. Owner came back with solutions and anwsers

lowers look graet and just as expected

Phenomenal communication, quick shipping, and couldn't be happier with the company! They'll be getting more of my money again!

They produce a great product! If you do need to get a hold of them email is best. I have bought multiple 80% and can't complain!

From the moment I ordered the parts online until they arrived at my doorstep I had zero communication from the company. I tried calling the various numbers I could find linked to their name multiple t... See more

I canceled my order and they sent it anyway, 3 weeks late. 0 communication from the company, many email, voicemails later and not a single response. I did get a could messages from the Facebook page w... See more

It sucks when a company has a great product and shitty customer service especially when dealing with the items they do and the customers who purchase them. But it is what it is, live and learn move o... See more

Ordered a year ago, item marked shipped a week after placing order. Never recieved item. Recently fot an email about 3-4 weeks ago stating item shipped (???), still haven’t recieved item. Reviewing so... See more

Order was short by 2 lower receivers. Not cool. I contacted y’all and someone told me they would look Into it. 2 weeks pass and the lowers show up. No communication other than “we will look... See more

Love the aluminum MX19 frame. Can’t wait to try it out. Folks there were very responsive to my email communications. The only negative was paying over $45 for UPS next day saver delivery only to hav... See more

Before I get into the review here's a pro-tip for anyone else needing to contact Matrix: don't even bother calling the phone number or using the email they list on the site. If you need... See more

I bought 2 80% lowers from them but only received 1 in the box they sent. The receipt in the box said 2 as well. I know it's the holiday's but when I called no one answered and half of the voice mail... See more

I never got my full order at all you still owe me my other part of my order you advised you had it when you never did and have not contacted me back

Not my first order, MA could do a lot better with shipping , products are fantastic but service is lacking,

I eventually received everything I ordered. Had to email every few days to get updates on shipping, order receipts etc. I have to say every email was answered and everything worked out fine.

Very quality lower. Got four stars only because shipping was slow because they were in the process of moving there shop.

No tracking number… no calls, email or anything. Tried to call and could not get through to anyone and also sent emails…. Nothing. It also took a month to get shipped The product is fine but the ex... See more

One of the screws was bad. Had to go to local hardware to buy replacement. Other than that it has been a good hand guard.

I never received the items I ordered and the tracking info showed that it never shipped. I waited to rate my experience, but after receiving no returned phone calls for two phone calls to their custom... See more