Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... See more
Company replied
Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... See more
Company replied
Amazing service. The delivery is smooth with just the right amount of notice and progress updates. Aytaç from Matebike is great at his job, he really took time to explain everything and helped me wi... See more
Company replied
Company details
Written by the company
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Contact info
Unit 7 Commonwealth Buildings, SE18 5NS, London, United Kingdom
- 0203 950 0270
- support@matebike.uk
- matebike.uk
Terrible company the bike is excellent…
Terrible company the bike is excellent but this company has washed there hands of all there uk customers and there warranty’s by liquidating the uk buisness. My bike needs repair under warranty and I get a letter from the liquidators to say it won’t be repaired even although they supply bikes all over Europe to other countries and have perfectly active businesses elsewhere. All because they got done in the uk and closed the buisness down. Well done mate wash your hands off everyone of your customers in the uk while still making millions worldwide. Fraudulent company be aware
15 July 2022
Unprompted review
Sold a bike and they won’t honour the warranty
Bought a Mate City about 3 months ago and the UK branch has gone under and now I can’t get any warranty work or parts for my bike . I have been messaging the HQ in Copenhagen but have had NO response. . Totally disused with the company.
1 June 2023
Unprompted review
Great company to deal with
Great company to deal with, excellent service at competitive prices
23 April 2023
Delived on time
Delived on time, meeting expectations
Great price for this product compared to other sites
13 April 2023
Just easy and smooth.
13 April 2023
Booked a test ride online
Booked a test ride online. Came down from Oswestry in Shropshire. Booked day off work and an extra night in a hotel. Turned up and no one was there. I received no notification they would not be open on Good Friday. Very annoyed and disappointed.
7 April 2023
Unprompted review
turned up really quick,great service
10 April 2023
Return process was great.
Had an order with MateBike UK and everything went well with the buying process and delivery. Unfortunately the item I bought was not comfortable to wear so I returned it. The return process was easy and money returned to my account very quickly. Communication was great during the whole time. Would recommend this company.
13 April 2023
Unprompted review
Top product and better price than…
Top product and better price than elsewhere!
Speedy delivery.
5 April 2023
Very helpful
17 March 2023
Excellent after sale service again.
15 March 2023
Reply from MATE.BIKE UK
Thanks so much for the 5 Star review Pete, should you have any questions please let us know.
All the best,
MATE UK
Absolutely first class customer support
Mate UK were extremely responsive when I needed a new mounting bracket for the digital read out which was broken in an accident. Strictly speaking this is not a stand alone part available for purchase but they supplied it any way, extremely quickly and at a very supportive price. Absolutely first class customer support.
14 February 2023
Reply from MATE.BIKE UK
Hi Lynne,
Thank you so much for the kind words, it means a great deal to us.
We always try our best to go above and beyond to provide the best service possible.
Should you need any further assistance, please let us know
All the best,
MATE UK
Good price and fast delivery.
22 February 2023
Reply from MATE.BIKE UK
Thank you so much for the 5 Star review Chris
All the best,
MATE UK
Best experience and customer service
I bought my second MATE and I cannot be happier.
The guys are a súper stars, always helpful and best customer service ever.
I always say that when you buy a MATE you not only buy a bike you became a part of a community.
10 February 2023
Reply from MATE.BIKE UK
Hi Irene,
Thank you so much for kind words, it means a great deal to us.
It's always been a pleasure!
Should you need any assistance, please do not hesitate to contact us.
Happy Riding,
MATE UK
Purchases came the next day
Purchases came the next day, great service and great deal on panniers
2 February 2023
Reply from MATE.BIKE UK
Thank you for the 5 Star review :-D
All the best,
MATE UK
Disappointed doesn't cover it
Disappointed doesn't cover it.
I was very excited to have ordered this bike and looked forward to it believing it to be a premium product. After 1 ride the pedal fell off and MATE have disappeared despite me contacting them several times.
1 March 2023
Reply from MATE.BIKE UK
Hi Warren,
Thank you for taking the time do review us, we really apologise for the inconvenience caused. I can assure you this is not normal as all bikes are quality checked and test ridden when they leave our London warehouse.
We do believe that we tried our utmost best to resolve the issue by swiftly collecting your bike and repairing it in a timely manner.
The team did not disappear, customer services can only respond to one email at a time due to high volume of inquiries and you had sent us multiple emails.
The team had kept you updated at every step
Our customer service is always here to help 😊
Should you need any further assistance, please do not hesitate to contact us
All the best,
MATE UK
Swift ,and friendly staff
14 February 2023
Reply from MATE.BIKE UK
Hi Francis,
We really appreciate the feedback you have provided, please do not hesitate to contact us if you need support.
All the best,
MATE UK
Amazing bike
30 January 2023
Reply from MATE.BIKE UK
Thank you so much for the 5 Star review Mohammed!!!!
Happy Riding,
MATE UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.