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MatchTruly Reviews 353

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the support team, with questions often answered quickly and effectively. Reviewers also highlight the quality of the people they connect with, finding them to be genuine and interesting. However, some customers were dissatisfied with the pricing structure, finding the cost of credits and media viewing to be very expensive. Some people also experienced issues with the website, such as glitches with profile pictures or a confusing process for deleting accounts. Additionally, a few users mentioned slow response times from customer support for minor issues.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, politeness, and... See more

Website

People report ambiguous experiences with the website. Some customers praise its safety, ease of use, and good... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers appreciate the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with the cost of... See more

Response time

Users describe ambiguous interactions with response times. Some customers experienced faster than expected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Met a very fun girl for the first time ever on one of these sites... too bad I ran out of credits, but it's a business not a charity... the maybe if I decide to spend a little cash in the future 🤔 b... See more

Company replied

Rated 4 out of 5 stars

Lovely ladies but waiting for catch... And there it was running out of credits !! and bank card not allowing to buy credits

Company replied

Rated 4 out of 5 stars

Conversation fun being able to get the point of business

Company replied

Rated 4 out of 5 stars

I got on this site to find someone to connect with but the interactions i had left me unimpressed. I tried to delete my account and that was a process. Bella was having difficulty accepting my request... See more


Company details

  1. Social Media Agency

About MatchTruly

Written by the company

MatchTruly

MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.

Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.

Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.


Contact info

3.9

Great

TrustScore 4 out of 5

353 reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I put a weird joke in my profile

I put a weird joke in my profile and three different people mentioned it in their first message. It shows the users on matchtruly are actually paying attention and not just swiping on photos like robots.

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Can't meet anyone's

Can't meet anyone's

19 February 2026
MatchTruly logo

Reply from MatchTruly

Hi Alfred,

You’re free to explore and connect with members who match your expectations. If you’ve experienced a specific issue that needs attention, please contact support@matchtruly.help and our team will be glad to assist.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

Hi Shane

Hi Shane, thank you for all your help. I just resubmitted that contact verification letter for Mariias email. This is so important I have fingers crossed I got it right this time. Again thank you for your help. Talk to you soon.

17 February 2026
Rated 3 out of 5 stars

This is still new

This is still new , so I'm taking it one step at a time

17 February 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi Thandeka,

Sure, it’s completely understandable to take your time while exploring something new. We hope your experience continues to develop in a way that feels comfortable for you. If you have any questions along the way, feel free to reach out.

Best regards,
Brin from MatchTruly

Rated 3 out of 5 stars

Good fast service

Thank you for unsubscribing me and tacking me of the mailing list

14 February 2026
MatchTruly logo

Reply from MatchTruly

Hi Jeffrey,

We’re glad to know your request was handled promptly and that the process met your expectations. If you ever need assistance again, our team will be ready to help.

Best regards,
Brin from MatchTruly

Rated 4 out of 5 stars

I got on this site to find someone to…

I got on this site to find someone to connect with but the interactions i had left me unimpressed. I tried to delete my account and that was a process. Bella was having difficulty accepting my request but in the end she did and deleted my account.

6 February 2026
Rated 1 out of 5 stars

A lot of profiles look unreal

I didn’t have a good experience with this site.
The credit-based system is very off-putting, because you have to keep paying repeatedly to continue basic communication. In my case, it quickly started to feel expensive and not worth it.
I also found that many profiles seemed unrealistic to me, which made me lose trust in the platform.
One conversation even included a message that felt emotionally manipulative (suggesting I would be lonely if I didn’t spend more), which made me decide to leave the site entirely.
Overall, I wouldn’t recommend it based on my experience.

15 February 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi there,

Registration and browsing profiles are free, while certain interactive features require credits. This model allows users to decide how they engage and manage their spending.

We also maintain a strict policy against deceptive or manipulative behavior, and all users are required to follow our Terms of Services and Community Guidelines. Many profiles are verified in line with these standards. If you received a message that felt inappropriate or concerning, please report it through the in-platform tools or contact support@matchtruly.help so we can review the situation carefully.

Your reports help us address potential violations and maintain compliance with our Community Guidelines.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

The experience of talking to new and…

The experience of talking to new and nice people is an especially amazing experience, here it happened to me very quickly.

14 February 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi there,

That's really nice to hear! Glad it clicked for you so quickly.

Best regards,
Brin from MatchTruly

Rated 5 out of 5 stars

It's good

It's good, but it needs an independent app for it to be installed

13 February 2026
Unprompted review
MatchTruly logo

Reply from MatchTruly

Hi Zaq,

Appreciate the feedback! That's definitely on our radar.

Best regards,
Brin from MatchTruly

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