Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-Shirt Store
  2. Gift Shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Somehow the wrong shipping address was put on my order. Janette in customer service was so nice and sent me another order at no charge to replace it since it had already been shipped. This was my first time ordering from them and I will definitely be ordering again.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I made a mistake in ordering my shirt size and they were quick to respond and rectify the issue. Thank you so much! The quality is way better than I expected. We love the shirts and will continue to order from you!

21 February 2023
Rated 5 out of 5 stars

The BEST service and quality!

I could not be happier with my shirts, but more importantly, their service!! I wanted to replace a shirt that was no longer on their site. I sent a picture of it, and they made it for me!

Excellent service. Great quality. And the best humor!!

10 February 2023
Rated 5 out of 5 stars

Janette is the best!

Janette helped us with a return and exchange. She kept in touch throughout the entire process. Buy that lady a holiday cocktail 😄 I would do it if I were there! Love our shirts!

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Just in Time!

At first I thought my shirts wouldn’t make it on time but Santa pulled a few strings and they showed up the afternoon of our Christmas party!!!! Janette was so helpful when I reached out, the entire operation is top notch!!! Give that girl a holiday cocktail<3

17 December 2022
Unprompted review
Rated 5 out of 5 stars

I love my shirts, I'm so happy!

I received my order and my t shirt didn't fit so I contacted with the company and was emailed quickly. The shirts came in quickly, about a wk I think. My shirt was sent back and I received the replacement before I sent back the shirt that didn't fit, I thought that was awesome, amazing customer service! I mailed the shirt that didn't fit today. The t shirts are bright and the material is comfortable and my boyfriend laughed, I wasn't sure if I'd get him to wear it and he loved it, I/we can't wait until after Thanksgiving to wear them out, I'm sure I'll be posting pics online. I love this company and I'm sure I'll be ordering again in the future!

7 November 2022
Unprompted review
Rated 5 out of 5 stars

I made an error when ordering & Janette…

I made an error when ordering & Janette was prompt and it was unbelievable that she mailed out another set of t-shirts before sending the return label. The customer service was just amazing and the ease of doing business spectacular. I highly recommend this company. The product is also very good. Joann M.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

I cannot rave anymore about Janette and this company. I emailed Matching Couples because I realized I made a mistake on sizing. Janette got back to me quickly. I received my correct sizes before I was asked to return the first order. It was my mistake but they made it right flawlessly.

21 October 2022
Rated 5 out of 5 stars

I'm giving a 5 star review to Janette. Janette…

I'm giving a 5 star review to Janette today. I messed up my order & she was able to fix it walking me through the process & gave in addition a discount. Very friendly & painless. Knows the correct way to message. Thanks again.

15 October 2022
Unprompted review

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