Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-Shirt Store
  2. Gift Shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Thank you Janette for your great service. I managed to mess the order up twice. With no fuss and quick response Janette sorted.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , T-shirts very good quality and arrived quicker thank expected , will order again thanks

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Zero Customer Service

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms on the website and still nothing. The shirts were for the 4th, which shows how long I’ve been dealing with this. I would never recommend this company.

24 June 2024
Unprompted review
Rated 2 out of 5 stars

I really liked the shirts but cheaper on Amazon by $15-$24

I really liked the shirts! I ordered them for $64 (shipping was $8.99 so total for the shirts were $55). After I ordered them, I seen the exact 2 shirts for $17.99 a piece on Amazon so a little less than $40 for them. I was disappointed with the price on this website. I always do my research before buying but this time, I did not. Overall, the shirts are awesome, it is just they overprice on here.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and Customer Servixw!

Great quality! I will buy from again. I ordered a size too big in the female’s shirt and sent a message asking if I could purchase just the one in a smaller size; before I knew it, order was placed and tracking provided! Did not charge me. The response was almost instant! Support this small business, please! I can’t speak highly enough! 100% recommend!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Couples 4th of July T-shirts

I ordered the matching 4th of July T-shirts (I like how he bangs/I like how she explodes) for my boyfriend and myself to wear on our Florida 4th vacation. Checkout easy; quick shipping; great quality. Can't wait to wear them!!! They're so dang cute!

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Never received my order and have gotten…

Never received my order and have gotten no response about a refund

26 April 2024
Matching Couples Ltd logo

Reply from Matching Couples Ltd

Hello Ashley, I have investigated your order, and it seems like it was lost in transit. I have sent you a new pair. Please check your email for tracking; I have also sent you a gift receipt for the full purchase amount. I am so sorry about this.
Kind Regards
Janette

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