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Mastertrade Reviews 

412
•
TrustScore 4.5 out of 5

4.6

Electrical Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders are processed very quickly, accompanied by helpful tracking updates and responsive team members who resolve delivery queries efficiently. Shoppers consistently point out the competitive pricing across a broad selection of quality electrical supplies that easily beat local trade counter costs. However, some reviewers were not happy with unexpected delivery delays, noting that certain packages took much longer than initially promised to arrive. A few other people also felt that better quality checks are needed because occasional shipments arrived physically damaged or missing specific components.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting superfast shipping, helpful tracking updates,... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and well... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and very... See more

Service

Clients share positive opinions on service, highlighting fast delivery, great prices, and efficient problem... See more

Order

Reviewers highlight positive aspects of order processing, frequently praising fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more

Rated 5 out of 5 stars

First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more

Rated 5 out of 5 stars

This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more

Rated 5 out of 5 stars

Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you

Company details

  1. Electrical Wholesaler

Information provided by various external sources

Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(412)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Called into ask a few questions prior to purchase and was provided with great info. More importantly prompt delivery.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Aico EI146E Professional smoke alarm

Excellent product. Great design, looks well made & easy to install.
Mastertrade were excellent. Ordered midday, picked and posted within the hour, delivered 7.30am the following morning. Less than 24 hours. Amazing! 🙌

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great price and service.

I bought 2 lights about a week apart and both were a great price and arrived just a few days later. They will be my first choice for all my future light purchases.

20 February 2026
Unprompted review

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