Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... See more
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See what reviewers are saying
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... See more
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I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
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Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... See more
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4.3
Excellent
538 reviews
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Reply from Masta
Hi Elizabeth,
Thank you for your feedback!
We're so glad to hear that your visit was quick and efficient and we hope to see you at our clinic again in the future!
Kindest Regards,
Casey-Marie
Masta
Knowledgeable and lovely Jeanne took…
Knowledgeable and lovely Jeanne took great care of us. Very skilful and reassuring. Thank you!
20 July 2026
Reply from Masta
Hi Maria,
Thank you for your review! We are so glad to hear you had such a good experience with our Cambridge clinic and that Jeanne was able to give you all the information you require and reassure you.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Travel Vaccinations
I booked an appointment for travel vaccinations and attended as scheduled. Unfortunately, I was told on arrival that they didn't have the vaccine I needed in stock. As a result, I wasn't able to receive any of the vaccinations during the appointment.
Despite no vaccinations being given, I was still charged the full appointment fee. I found this very disappointing, especially as the issue was due to a lack of stock on their part. I would have expected to be informed before my appointment or, at the very least, not charged the full price when no treatment could be be provided.
8 July 2026
Reply from Masta
Hi Lucy,
Thank you for your feedback. We’re very sorry to hear about your experience and I completely understand how frustrating it must have been.
While we always try to review travel destinations in advance, vaccine availability can sometimes change unexpectedly due to supply issues. We appreciate you bringing this to our attention, as it helps us improve how we communicate stock availability to patients before their appointments and we will be passing this on internally to the clinic
Please feel free to contact our team directly if you would like to discuss this further on: enquiries@masta.org. We would be happy to help you find another location that can provide the vaccines you need and arrange a new appointment for you.
Kindest Regards,
Casey-Marie
MASTA
Reply from Masta
Hi Sylvia,
We're so glad to hear you had a good visit to our clinic.
Hope you have a wonderful, safe trip! We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I came to one of your centers
I came to one of your centers, for blood tests, the lady who was the phelobatomist , tried to find my vein but she couldn't, she tried 4 times, until she find it . It was very bad experience for me.
17 June 2026
Reply from Masta
Hi Mehrafarin,
Thank you for sharing your feedback. We sincerely apologise for the experience you had at our clinic.
All our nurses aim to provide the highest level of care and service, and we are disappointed to hear that we did not meet your expectation and I understand how frustrating this must have been.
If you would like to discuss this experience further, please do get in touch with our Customer Service team directly on Enquiries@masta.org and we can look into this further to ensure we can continually strive to offer the best experience to our clients.
I hope that you would be willing to give Masta another chance, as we would love to see you again for any of your future needs.
Kindest Regards,
Casey-Marie
Masta
Brilliant Service,
Brilliant Service,
Quick and easy and the lady was really lovely.
I would highly recommend
16 June 2026
Reply from Masta
Hi Sami,
Thank you for your wonderful review!
Your recommendation means a lot to us. We hope to see you again at MASTA, and wish you safe and healthy travels!
Best regards,
Lidia
MASTA
Reply from Masta
Hi,
Thank you for your lovely review!
We really appreciate your feedback and look forward to seeing you again at MASTA.
Safe travels!
Lidia
MASTA
Efficient service
Usual good service from MASTA. I threw a bit of a curved ball about measles as there's an epidemic where I'm travelling to and wasn't vaccinated as a child but it was sorted out while I was at the clinic.
29 June 2026
Reply from Masta
Hi John,
Thank you for your kind review! We're so pleased to hear you received the usual high standard of service from our team.
Wishing you safe and healthy travels, and thank you for choosing MASTA!
Kind regards,
Lidia
MASTA
Lisa was incredibly warm friendly and…
Lisa was incredibly warm friendly and considerate. Lots of helpful advice.
Finding the place was difficult so give yourself extra time. Seemingly there are signage restrictions at The Cubes Sandyford.
25 June 2026
Reply from Masta
Hi Pamela,
Thank you for your lovely review! We're so pleased to hear that Lisa made you feel welcome and provided helpful advice during your appointment.
We appreciate this feedback and always recommend allowing a little extra time before your appointment, as signage at The Cubes Sandyford is unfortunately limited due to building restrictions. If you ever need help finding us, our customer service team is always happy to assist with directions.
We hope to welcome you back again in the future!
Best regards,
Lidia
MASTA
Reply from Masta
Hi Kate,
Thank you for your kind feedback! We're delighted to hear you found our nurse knowledgeable and kind.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Andrea,
Thank you for your feedback! We're pleased to hear you found the consultation informative.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Anon,
Thank you for your feedback!
We're pleased to hear you found our service professional.
Hope to see you again soon!
Lidia
MASTA
Knowledgeable Consultant
Consultant was friendly and knowledgeable and offered us some good advice.
10 June 2026
Reply from Masta
Hi Danny,
Thank you for your lovely feedback. We're delighted to hear that you found your consultant friendly and knowledgeable, and that the advice provided was helpful.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best regards,
Lidia
MASTA
Nurse only made two attempts to contact…
Nurse only made two attempts to contact me. I responded to missed call immediately but not possible to call a withheld number (why does MASTA call from withheld numbers?!)
I had to contact customer service which meant another unnecessary delay in my consultation.
Such a waste of time and effort l!
6 July 2026
Reply from Masta
Hi Mark,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience was frustrating. At the time of booking, we agree on a specific day and time for your telephone consultation, and our clinicians make two attempts to contact patients during that agreed appointment window. We understand that calls from withheld numbers can be inconvenient, and we appreciate your comments as this is something we continually review. We're sorry for the inconvenience caused and hope we'll have the opportunity to provide you with a smoother experience in the future.
Best regards,
Lidia
MASTA
Great Service
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would be a stressful experience. To my surprise, it was nothing of the sort. The person who provided the consultation (and administered the vaccines), was thoughtful, not ‘pushy’ and very honest. She made all us feel at ease and gave options and information so that we could make informed choices. I wouldn't hesitate to use them again, should we need to.
8 June 2026
Reply from Masta
Hi Gini,
Thank you so much for taking the time to share your experience.
Your kind words mean a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you again should you need us in the future.
Safe travels!
Lidia
MASTA
Amazing service
Amazing service, got bloods first time with no pain or bruising! Fantastic infection control! Results in less than 24 hours
22 June 2026
Reply from Masta
Hi Sam,
Thank you for your fantastic review! We're so pleased to hear you had such a positive experience. We really appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I took my toddler for her chickenpox…
I took my toddler for her chickenpox vaccine and we couldn't have been happier with the service we received. The lady who did my daughter's vaccination was great with her, explained everything and made me feel at ease. Beautiful clinic, lovely experience (very different from what we'd experienced with the NHS vaccines!) and parked outside the clinic. Thank you for making the experience a pleasant one for a new mother.
25 September 2025
Unprompted review
Reply from Masta
Hi Caroline,
Thank you so much for your wonderful review. It is great to hear that you and your daughter had such a positive experience with us. We're also pleased you found the clinic welcoming and convenient.
Thank you for trusting us with your daughter's care, and we wish you both all the best!
Kind regards,
Lidia
MASTA
Reply from Masta
Hi Timothy,
Thank you for your kind feedback! We're delighted to hear you had an excellent experience with our service. We really appreciate your support and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I was sent to Manchester city centre to…
I was sent to Manchester city centre to check Bach and take bloods. But I am being employed by Lancaster. It seems a long way from the area I will be working!!
9 April 2026
Reply from Masta
Hi Helen,
Thank you for your feedback. We appreciate that the location may have been less convenient than expected. Our occupational health appointments are arranged at the nearest available clinic with the facilities required to carry out the necessary checks and blood tests.
We appreciate your understanding and wish you all the best in your new role!
Best regards,
Lidia
Nomad
Sarah was knowledgeable and…
Sarah was knowledgeable and experienced. We had a sound experience and her advice was exceptional
3 June 2026
Reply from Masta
Hi Sue,
Thank you for your wonderful feedback. We’re so pleased to hear that you had such a positive experience with Sarah.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
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