Our Masta appointment went well. All the illnesses were explained, and the effects of being stricken by the mosquitoes. Also, the action we should take (immediately) if we were scratched or bitten by... See more
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Review summary
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we contacted MASTA on the number given to us by our GP surgery. Who we spoke too was very helpfull and completed an appointment for us with a MASTA office close to us. We attended at the appointed ti... See more
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Everything well explained, comfortable experience and lovely staff. Kept stock aside for me once I had had my first dose of a course. Were helpful with trying to keep me informed should they come into... See more
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We visited the MASTA clinic in Steyning in preparation for my son’s school trip abroad. The booking process was easy and straightforward and the appointment went very well. We were clearly told what v... See more
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4.3
Excellent
543 reviews
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Replied to 97% of negative reviews
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Amazing service
Amazing service, got bloods first time with no pain or bruising! Fantastic infection control! Results in less than 24 hours
22 June 2026
Reply from Masta
Hi Sam,
Thank you for your fantastic review! We're so pleased to hear you had such a positive experience. We really appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I took my toddler for her chickenpox…
I took my toddler for her chickenpox vaccine and we couldn't have been happier with the service we received. The lady who did my daughter's vaccination was great with her, explained everything and made me feel at ease. Beautiful clinic, lovely experience (very different from what we'd experienced with the NHS vaccines!) and parked outside the clinic. Thank you for making the experience a pleasant one for a new mother.
25 September 2025
Unprompted review
Reply from Masta
Hi Caroline,
Thank you so much for your wonderful review. It is great to hear that you and your daughter had such a positive experience with us. We're also pleased you found the clinic welcoming and convenient.
Thank you for trusting us with your daughter's care, and we wish you both all the best!
Kind regards,
Lidia
MASTA
Reply from Masta
Hi Timothy,
Thank you for your kind feedback! We're delighted to hear you had an excellent experience with our service. We really appreciate your support and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I was sent to Manchester city centre to…
I was sent to Manchester city centre to check Bach and take bloods. But I am being employed by Lancaster. It seems a long way from the area I will be working!!
9 April 2026
Reply from Masta
Hi Helen,
Thank you for your feedback. We appreciate that the location may have been less convenient than expected. Our occupational health appointments are arranged at the nearest available clinic with the facilities required to carry out the necessary checks and blood tests.
We appreciate your understanding and wish you all the best in your new role!
Best regards,
Lidia
Nomad
Sarah was knowledgeable and…
Sarah was knowledgeable and experienced. We had a sound experience and her advice was exceptional
3 June 2026
Reply from Masta
Hi Sue,
Thank you for your wonderful feedback. We’re so pleased to hear that you had such a positive experience with Sarah.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
Bit of a mix up with appointment but…
Bit of a mix up with appointment but chemist sorted and very helpful
7 May 2026
Reply from Masta
Hi Kirsty,
Thank you for your feedback. We’re sorry there was a mix-up with your appointment, but we’re pleased to hear that our pharmacist was able to resolve the issue and provide helpful assistance.
We appreciate your understanding and hope to welcome you back again in the future!
Best regards,
Lidia
MASTA
I visited MASTA- Reading for the…
I visited MASTA- Reading for the vaccination clinic . I found MASTA - Reading organised with the offer of slot appointments according to someone convenience. The staff is friendly and able to help. The clinical pharmacist in the vaccination clinic is also friendly and patient and able to give information about any vaccines.
3 June 2026
Reply from Masta
Hi Carmen,
Thank you for your wonderful feedback. We’re delighted to hear that you found our Reading clinic well organised and that the appointment system was convenient for you.
We really appreciate your kind words and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
I was feeling very anxious about…
I was feeling very anxious about receiving my injections. However, Nurse Ivone was wonderful, she put me at ease immediately, and the experience was completely painless. I am so grateful for her care.
2 June 2026
Reply from Masta
Hi Jay,
Thank you so much for your kind words! We're delighted to hear that Nurse Ivone helped put you at ease and made your experience so comfortable and painless.
We really appreciate your recommendation and hope to welcome you again in the future!
Best regards,
Lidia
Nomad
Reply from Masta
Hi Adriana,
Thank you for your kind review!
We're so pleased to hear that you felt well looked after by our nurse and found our prices competitive. We really appreciate your feedback and hope to welcome you back again in the future.
Best regards,
Lidia
MASTA
Nurse very efficient and knowledgeable
Nurse very efficient and knowledgeable. Highly recommend.
1 June 2026
Reply from Masta
Hi Kate,
Thank you for your kind review!
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
Amazing nurse and so helpful
Amazing nurse and so helpful! Thank you ☺️ I used the clinic in Dublin!
13 March 2026
Reply from Masta
Hi Olivia,
Thank you so much for your lovely review!
We're delighted to hear you had such a positive experience at our Dublin clinic. We'll be sure to pass your kind words on to the nurse.
Best regards,
Lidia
MASTA
The gentle man that attended to us was…
The gentle man that attended to us was very patient, explained every process to me.
10 June 2026
Reply from Masta
Hi Amshawu,
Thank you for your kind review!
We're delighted to hear that you had a positive experience.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Nicholas,
Thank you for your review! We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Lidia
MASTA
Straightforward service with no…
Straightforward service with no deviations
The title is self-explanatory. The process of getting my travel vaccines was simple to see to completion, from booking it till seeing it done. The personnel was trustworthy, well-informed and professional. No complaints whatsoever.
12 June 2026
Reply from Masta
Hi George,
Thank you for your kind review. We're delighted to hear that you found the process straightforward from booking through to receiving your vaccinations.
We really appreciate your feedback and are pleased we could help with your travel preparations.
Safe travels!
Lidia
MASTA
Reply from Masta
Hi Graham,
Thank you for your kind review! We're delighted to hear that you found the booking process easy and that our team was friendly and helpful.
We appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Lidia
MASTA
The nurse was brilliant
The nurse was brilliant, she even lent me her phone when mine didn’t have reception to check about if my dad had had a reaction to the vaccine, and she phoned me after I’d left with extra information she’d found that I would find helpful. Will use Masta again.
11 May 2026
Reply from Masta
Hi Nikki,
We're delighted to hear that the nurse went above and beyond to support you during your appointment!
We truly appreciate your kind words and look forward to welcoming you back to MASTA in the future.
Safe travels!
Lidia
MASTA
Reply from Masta
Hi Jane,
Thank you for your kind review.
We're delighted to hear that you found our team helpful and knowledgeable.
We appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Caroline,
Thank you for your review! We're delighted to hear that you found the process easy and comprehensive.
We look forward to helping you again in the future.
Best regards,
Lidia
MASTA
Fast easy process
Fast easy process. Really helpful and knowledgeable. Super quick painless jabs and no after effects!
16 May 2026
Reply from Masta
Hi,
Thank you for your review! It's great to know your vaccinations were quick and painless, with no after effects.
We really appreciate your feedback and look forward to seeing you again in the future.
Kind regards,
Lidia
MASTA
Efficient and professional.
The appointment was easy to book, with good availability. The nurse saw me on time and the consultation was efficient and professional. She was very transparent and advised which vaccinations I could get on the NHS at the GP, but I decided to have them at the clinic then and there as it would be faster. There were no surprise costs.
15 May 2026
Reply from Masta
Hi Sophie,
Thank you for taking the time to leave such a nice review. We always strive to ensure there are no unexpected costs and that our patients can make informed decisions about their care.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Lidia
MASTA
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