Massage Chair Max is a SCAM! Avoid.
Their customer service is extremely poor, the chairs are unreliable, and the warranty is misleading. Their website promises “peace of mind” with large discounts, a 3-year warranty, and unlimited technical support—but in my experience, none of that holds up. You’re far better off buying from one of their many competitors.
My first repair issue occurred just nine months after receiving the chair. What followed was a long, drawn-out process: delayed responses, repeated requests for videos and photos, and multiple rounds of DIY troubleshooting. I was asked to partially disassemble the chair, record its operation, and even schedule a late-night Zoom call with an engineer in China who sort of spoke English. Eventually, after weeks of back-and-forth, a technician came to my home and repaired the chair. While the process was exhausting, at least the issue was resolved.
Unfortunately, the problems didn’t stop there. About nine months later, the chair malfunctioned again. This time, I was told it was out of warranty and that I would need to pay for labor—even though I had purchased an extended warranty. It turns out the extended warranty only covers parts, not labor, making it largely useless. After pushing back, they eventually agreed to cover the labor for that repair.
Then, just three months later, the chair failed again. I was once again forced through the same tedious troubleshooting process, only to be told they would not cover labor this time. They referred me to a local contractor charging $400/hour. After the repair, the chair still malfunctioned with the same error codes.
Customer service then advised replacing major components, including the motherboard and lower driver board. The motherboard they sent looked used and possibly refurbished, with visible differences from the original. After installing it carefully, the chair wouldn’t power on at all. Reinstalling the original board restored power—but the original problem remained.
To make matters worse, they sent the wrong replacement part for the lower driver board. After attempting installation, new error codes appeared, and the lower chair motor became immobile.
At that point, I was told I could ship the chair back to their facility—for $1,146, not including any additional labor costs. They later offered to cover 30% of shipping, which I declined. After multiple failed repairs, incorrect parts, and questionable diagnoses, I have no confidence in their service process.
For comparison, with a previous Infinity/Kyota chair, I simply sent a video to customer service, and within a week or two, a technician arrived with the correct parts and fixed the issue quickly—sometimes in a single visit. If the chair couldn’t be repaired, it would be replaced.
The Alfine A688 I purchased appears to be available as a white-label product available at WayFair for $3700, often with a five year warranty from All State. Competing dual-core chairs from other brands are thousands less and offer protection plans from 3 to five years.
Massage Chair Max does not stand behind its products. Their extended warranty is misleading, their repair process is inefficient, and they expect customers to perform complex troubleshooting and repairs themselves. I was sent incorrect parts, given questionable diagnoses, and referred to unreliable service providers. Any reputable chair vendor or manufacturer will offer meaningful insurance for their products. Otherwise you may very well find yourself upside down
on an expensive loan and thousands of dollars of repairs to go.
I financed $4,750 for this chair over three years, and it has already had multiple failures and been unusable for extended periods. There is no indication the issues will stop.
This company sold me a lemon with a worthless warranty. Avoid them.
Additional note: The chair’s “3D/4D” functionality is underwhelming—the lower section is simply 2D not 3d as advertised on the site, and the zero-gravity feature is less effective than expected due to the dual-unit design. While it has some nice features, the drawbacks outweigh them