Regalia Store UK Reviews 

539
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, describing them as excellent, well-made, and exactly as ordered, alongside exceptionally fast and prompt delivery. The service is frequently commended for being outstanding, friendly, and providing excellent communication and updates throughout the straightforward ordering process. However, some customers also noted specific product issues, such as items not lying flat or handle pins falling off from cases. A few other people also felt that customer service was unresponsive when problems arose with faulty products.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as superb, excellent,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, often describing products as superb,... See more

Service

Consumers find service to be positive, with many reviewers describing it as superb, faultless, and... See more

Order

People report positive experiences with order, highlighting the ease of ordering and prompt delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are a large number of opportunities to buy [masonic] regalia on line. Many are similar but with the expected price variations and availability. I was very happy for the Regalia Store to supply m... See more

Rated 5 out of 5 stars

Excellent product and service, web experience could have better, I fouind it difficult to place order and ended up ordering a pin I didnt want(not a problem). However, I requetsed early delivery and i... See more

Rated 5 out of 5 stars

I purchased a Provincial Case , The quality of which is superb @ £100.00. However I lost one of the Handle pins that hold it on. Eventually after some back and forth dialogue. I spoke with Ben, o... See more

Rated 5 out of 5 stars

I today have had a conversation with a Senior Manager of Regalia Store Ltd. I did put a negative review on previously. However on the assurance that He will be in touch with their Manufacturer... See more


Company details

  1. Shopping & Fashion

Written by the company

Manufacturers & suppliers of wide range masonic regalia, masonic rings & other gifts. Accredited safe & secure online store www.masonicregaliastore.co.uk for online shopping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

539 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(539)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

After initial problem

After initial problem, which I would have thought you would have got back to me about a week later, when I got back to you, was then sorted very quickly and the ordered items arrived very promptly.
Overall I was happy with the service that you provided.
Thankyou.

26 April 2024
Rated 5 out of 5 stars

Excellent quality badge

What a lovely, well made badge. The quality just shows.
Great contact by the Seller, first when the order was placed and then again when the completed order was ready for despatch.

8 April 2024
Rated 5 out of 5 stars

Good customer service

When ordering it was stated that th goods would be delivered in 2 weeks it came in 3 weeks but the bank holiday came midway through the 2 weeks so I was happy with this.I was informed when the order was complete and also when it was being dispatched.I would order from this company again,as the apron badge and the collar jewel were of good guality

5 April 2024
Rated 5 out of 5 stars

A short notice order fulfilled

A short notice order to provide WM, SW & JW aprons with appropriate named Lodge badge thereon. Order received two days before anticipated delivery. Good quality items at a reasonable price. Pleased with the items and service.

2 April 2024
Rated 1 out of 5 stars

Ignores emails, doesn't answer phone, doesn't deliver goods!

Ordered a package on 4th March, showing as in stock with 1-2 business day delivery. No further communications have been received from Regalia Store - despite several emails and use of the 'chat' function on the website. I have tried calling their London phone number (for a Sheffield based store!?) at different times of day but never an answer, and no reply to voicemails. No option to cancel the order on the website and get my money back. Not a good experience.

4 March 2024
Unprompted review

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