The order was delivered late. Communication with Masar is poor, they did not provide any information. There was no possibility to track the shipment, at least mine...
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to return a product that didn't fit—there are zero instructions on how to do it, and the company doesn't reply to emails (however does send an email to provide feedback). I believe I will event... See more
..or monumental incompetence, not quite sure. But at any rate, have been waiting for my order for nearly two months and counting. 4-10 days was the estimate. No replies to any messages. Should have re... See more
Order placed and debited on 15 September, supposed to be shipped from Belgium to France. When checking the status of the order, redirected to a promotional app which has nothing to do with the order.... See more
Company details
Written by the company
Masar est une maison française d'accessoires d'horlogerie.
Contact info
23 Avenue de l'europe, 33520, Bruges, France
- info@masar-shop.com
- masar-shop.com
2.6
Poor
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have not received our battery.
29 July 2025
Very disappointed, still haven’t got my order.
I ordered a month ago and haven’t received any update on my order. It was supposed to arrive within 4 to 10 days. I contacted the shop several times, through email and through the website chatbot and haven’t got a single answer. I’m very disappointed with the lack of communication and support with the costumer. I’m afraid I have lost my money without receiving the item I purchased.
18 August 2025
Unprompted review
I ordered on 10 th july and i still…
I ordered on 10 th july and i still havent got them. It said 10 days bt still nothing. Very disappointed.
18 July 2025
Good but don't expect fast shipping
The shipping and tracking were a bit mysterious but the package arrived and overall it was good
17 July 2025
received the goods after 2 weeks of…
received the goods after 2 weeks of ordering.
good products & will buy from here again.
7 July 2025
Clear communication, great products
Clear communication, the owner is very talkative and willing to help. I ordered some of their spring bars (mostly to try them out for Nato straps), various thicknesses. I ended up with 2.5mm for Omega Planet Ocean, since I can still slide the strap under the spring bars and it gives me the safest feeling. Spring bars look great. During packaging, a mistake was made, but the owner quickly fixed that by providing the requested product. Highly recommend, will order more goods, for sure. 1 star down for the delay (it took roughly a week to process the order).
4 July 2025
I have tried to contact you on all your…
I have tried to contact you on all your social media. I have not received any response from you. I have ordered from you, trying to get hold of you regarding the packages.
9 July 2025
Unprompted review
Reply from Masar
"Hello! Our messaging service is available on the website. How can we assist you today? Don’t hesitate to contact us — we’ll be happy to help. At this time, we couldn’t find any order under your name." ( Leonardo from Sweden ?? , did you mix up your address? We went ahead and fixed it for you — but hey, that was your little oops! Usually, we don’t play postal fairy and change addresses. 😄
Amazing Service
Amazing Service, Great Communication!
Ordered a Pin/Federsteeg for my Garmin watch. Just to mention, it’s an 8€ item plus shipping from France to Germany.
The pin didn’t fit, so I contacted Masar and got a response within hours. He was surprised and sincerely apologized, then sent out a replacement in a different size. To our surprise, the second one didn’t fit either, so we laughed it off together. The next replacement came at no cost to me.
In the end, they took the issue seriously and even updated their website so future customers with the same watch will get a perfectly fitting pin.
Mistakes happen, specifications change, but at this shop, I felt taken care of at the highest level.
1 April 2025
Unprompted review
No Delivery
No Delivery, yet! Two weeks after order placement. No message from the shop except request to show satisfaction.
13 December 2024
It took 16 days to ship an order
It took 16 days to ship an order of a spare part that was available on the website!
5 October 2024
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