As others have noted, this company does not respond to any attempts at communication. After receiving an order confirmation (that was not mobile friendly) I heard nothing more. I received an automated... See more
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See what reviewers are saying
I want to start by saying that the quality of the prescription safety glasses I received is fantastic. No complaints... However, this company never once communicated with me at all. No order confirma... See more
Worst customer service ever!!! My glasses shipped after 2 months. When they arrived wrong prescription in right eye which I confirmed with a local eye company. Took 2 weeks to get approval for the... See more
Finally had to request cancellation after 6 weeks and no shipment. I called 4 times (and 1 unanswered email), each time they had a different excuse why they weren't ready. The first time they tried... See more
Company details
Information provided by various external sources
MarvelOptics offers the best selection of market-leading prescription eyeglasses & sunglasses at affordable prices for as low as $5.95! FREE Shipping!
Contact info
Houston, United States
- marveloptics.com
What happened to my glasses you con artists
I have used them in the past with no issues they supposedly sent my glasses but i never received them wont return calls or emails going to file a dispute with my bank to get the money back.
18 March 2020
Unprompted review
One of the worst online experiences ever - STAY AWAY!!!!
I created an account and purchased glasses over 2 weeks ago and I haven't heard anything from them. I've called them over 20 times with no response and no person on the other end. I also emailed them 4 times and I only get a generic email returned. When I tried to login to see the status of my order I did not remember my email. They have already charged me and I have no way of knowing if my order will come or if I will ever get a refund. They will not communicate with you and they also have terrible ratings on Better Business Bureau. DO NOT ORDER FROM THEM!
There are other better places to order from.
12 February 2020
Unprompted review
Not A Happy Camper with Marvel Optics.
I was a return customer. Great product and turn around was a few days longer than Walmart but at half the price. My wife want new glasses, followed same procedures with Marvel Optics website without the same results this time. Going on 35 days. I contacted CS and left VM, received call back from a young lady. She found the order and told me there is a 15 day process time. Based on the date I was at 20 days but she assured me my order should be in by the first couple of days of the coming week. Well still nothing as of today, 11/15/2019. Original order was placed 10/10/2019. I’ve left 4 voice mails at customer service and no calls back. Sent e-mail to their customer service and got a ticket reply of 2693 but nothing else. I paid $134 on 10/10/2019, today my wife ordered glasses through Walmart for $292 and Marvel Optics has my $134.
I may be the only one this has happened to.
Not a happy customer.
15 November 2019
Unprompted review
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