Martiniwigs Reviews 

Ordered wig back in 2025, kept being told it's on order. Today nov 2026, went on the site and the wig is no longer listed on my orders. Scammed.

I’ve purchased a dozen wigs from Martini Hair and another dozen preorders. I am so thankful that she spends the time she does to make sure they’re perfect. And yes that can take some time, but all good things do. Amazing customer service. Great quality. Always a good experience.

I love Martini Wigs! The wigs are made from a wonderful soft fiber and there are so many fabulous color choices. If I have a question or problem I email support and get an answer within a day or so. Very nice and professional.

I love Martini Wigs they have the best designs, quality of wigs. I've ordered wigs in stock and pre-order wigs and at the top it tells you there's waiting time cause manfactures are very detailed and your looking at thousand of each wigs and like 50 or more styles came in and as owners they shipped as ordered. We got them and the issue the Ambassador's demand more from the owner and already paid them. Heather the owner gave more to them than what they deserved. They'd get mad and leave and harass her. It truly is a great wig company with high quality wigs and even the new clients keep coming back repeatedly. I just ordered 3 more on top of 7 others. My bedroom looks like a wig wall. I don't buy from no one but Martini Wigs and won't. I love the service, ambassador's, quality of the wigs and style and designs and Heather the owner is a complete sweetheart. If I'm not happy with any of my wigs she'll fix it asap. I think Martini Wigs is a very upscale business and have referred several friends to Martini Wigs. I give them a complete A+ Business.
Thank you,
Carmie Potter Mikel

I've been ordering from Martini Wigs since October of 2024, when my wig journey began. I have approximately 45 wigs from them that range between ones that were in stock, and others that have been pre-orders. Every single piece that I've received from MW has been top notch quality; comfortable & adjustable caps, amazing hairlines, soft & silky fibers, and gorgeous color blends. Their customer service has always been very accommodating with whatever I've ever needed. If I received a wig that didn't work well for me due to personal preferences, I was always taken care of pretty quickly despite them being a small business with limited staff. Some of the pre-orders have taken a lot longer than expected, but it has nothing to do with the owners of the company, and everything to do with the manufacturers pushing deadlines back. I have had store credits added to my account to use on another in-stock wig as an apology for something they had no control over, while still allowing me to keep the pre-orders that I'm waiting for. Once they finally found out what the manufacturing issue was, they were, and still are, very transparent and up front about it. They are also up front about how long it takes to receive the pre-orders, which is a longtime. They state this on the website, and require you to sign a written statement, acknowledging that you understand the length of time you may be waiting for your pre-order so that there are no misunderstandings.

Did I mention their phenomenal sales?

I will forever be a MW customer!

I have had really good customer service with this company. I have bought 20 plus wigs from here all are so good quality is 10 out of 10. I will keep buying from this wonderful company

I have an illness that requires lots of medications which caused my hair to thin and fall out in patches. My first ever wig I bought was a Martini wig, and I was blown away by how realistic it was and easy to wear. I was drawn to this brand because of the beautiful, funky color blends. Martini doesn’t follow the rules because they are trailblazers in design in my opinion. They have GREAT sales very frequently, and customer service is always prompt and friendly. They offer both in stock options and preorders. I have done both, and am always delighted by the cap construction. They fit my 21.5” head the best out of all wigs I’ve tried, and most of the time standards are too big on me. If you march to the beat of your own drum and don’t want to conform to “standards”, Martini is your place.

First things first. The drama and bad reviews are mostly customers that don’t understand that Martini are all custom wigs, not mass manufactured wigs. Also some are disgruntled former ambassadors or partner sellers!

I’ve got several Martini wigs, they’re all great quality, futura fibres, great construction and fab for all head sizes as they can come in petites. I’m in the UK and postage is about standard, about 15 working days but you can pay more for faster shipping.

Custom pre-order wigs take A LONG TIME and the website clearly says so, so if you aren’t prepared to wait, order “in stock” only.

Martini offers quality, fair price wigs, I love them.

I lost all my hair last year from Feb-Sept. I tried a human hair topper and a human hair wig. But upkeep and styling were so time consuming and I was never good at that sort of thing. THEN I discovered Martini Wigs around December last year. I have a petite sized head and the Martini Wigs cap size fit and lace, was the best compared to other heat friendly lace fronts on the market. So much so I have around 60 Martini wigs now! 😳 I loved the Martini wigs so much, I wanted to share them with the world. In particular Australia, where I'm from. I created a instagram and tiktok page featuring all the wigs I've tried and just keep going back to Martini Wigs!
The custom coloured designs, cuts and colours are unmatched anywhere else in the wig world!
I love the Facebook Martini Made Social Group. I'm on there everyday! Martini Wigs has such a fantastic wig sister community!
Thank you so much Heather and Cassidy for putting so juch trust and faith in this bald wig newbie! 😍 💕

Hello,
Lady with free wig review above. I reached out to you via email. You failed to mention the store credit we offered you so you could pick the one you wanted. You failed to mention you live overseas . The free wig was for US customers only but we did say we would honor it since we forgot to explicitly state that even though it was in the terms and conditions. We also were shipping you one in colors we knew you liked rather than just a random mystery free wig as was advertised. You stated you did not want credit because you did not want to pay the shipping. We are sorry you were not satisfied with that . We also are saddened that in offering something free to so many women at our expense , that you felt the need to have a tantrum online about a free item . So much so that you’d take it public to hurt a small business . We did not ever say we would not ship it . We told you we are getting a commercial shipping account to get better rates to ship it. We donate and give away so much as a mom and pop business that it really feels like your post is more a lesson to me. No good deed goes unpunished.

I purchased a wig during a bogo promotion through Martini Wigs. Once I got my order in the mail I realized I never received the free wig that was promised. I never would have even made the purchase if it wasn’t a bogo deal (I’m a single mom of four who just wanted to treat herself). I reached out to the company was assured the free wig will be shipped out to make things right.
2 months later still nothing in the mail.
I reach out wondering whats going on? The owner tells me it’s too expensive for her to ship out so she never did. I said that’s a ridiculous excuse and she needed to make this right. I couldn’t believe she never emailed me to let me know of her intensions. In all honestly I think she thought it was swept under the rug and I’d never reach out regarding this matter. So it’s too expensive for her to have to pay the shipping fees to right a wrong but it’s ok for her customers to pay for her mistakes?! The only thing she cared about was her profits, she couldn’t care less about scamming a customer. Instead of dealing with the matter she belittled & bullied me through emails trying to justify her actions. She told me that my emails will go to a junk folder clearly stating she refuses to make this right which shows her integrity as a business owner. I’m writing this review because I don’t want this to happen to anyone else. Customer service is the heart of a business and Martini Wigs does not care about her customers. If mistakes are made she couldn’t care less. She doesn’t want to lose money over her mistakes but is totally fine with making her customers lose. She is incredibly self-serving and lacks even a shred of empathy. Do not support someone like this!