The team that handled my case was excellent! With the difficulties that arose, they processed the problems very well. Thank to Manager Mark and his staff Bryan for going above and beyond to address my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I waited until the day of my flight to realise I didn’t have my tickets and had no emails with information. Thankfully martigo had WhatsApp support and Cherrie sent me the details and what steps I nee... See more
Very satisfied with the service! I travel frequently and have often experienced issues when booking tickets – either with the payment or during online check-in. Yesterday, I purchased a ticket throug... See more
Cherrie was very helpful when I needed help changing flights. She answered all my questions and handled the process with care and conciseness. Would definitely book through martiGO again!!
Company details
Written by the company
martiGO is a brand of the Tribus Business ltd. which offers you more than 90.000 content customers and an expertise of more than 40 years in the travel business. We offer regular flights, low cost flights, charter flights and the last remaining seats. Since our flight portal compares 540 Airlines, we can guarantee you the best cost effectiveness. martiGO supports you in three different languages, whereby we also offer an individual consulting by phone. No matter if you are on your way to the airport or spontaneous in the middle of the night - we provide our services as usual! For further questions or feedback please contact us anytime by mail service@martigo.com.
Contact info
Quellenstrasse 72/3, A-1100 Vienna, 1100, Vienna, Austria
- +1 3322081424
- service@martigo.com
- martigo.us
4.2
Great
360 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website a bit confusing at the…
The website a bit confusing at the start but after that it was easy to work with.
1 March 2025
Reply from martiGO
Thank you for your feedback! We appreciate you sharing your experience. We’re glad to hear that the process became easier after the initial steps. We’ll continue working on improving the user experience to make it more intuitive. If you have any further suggestions or need assistance, don’t hesitate to reach out!
Best regards,
martiGO Team
Easy to book
It was very easy to book and also the promotions the website has are super good! I was positively surprised with my booking, I found the place because a friend told me about it
26 March 2025
Reply from martiGO
Thank you for your wonderful feedback! We're thrilled to hear that you found the booking process easy and that you were happy with our promotions. We're also glad your friend recommended us! We hope to assist you again with your future travels.
Best regards,
martiGO Team
Low price and friendly staff
I bought tickets at the lowest price. The flight was canceled due to an airline issue, and I was automatically transferred to another date, which I didn't like. Thanks to Martigo, I finally got an earlier flight.
7 March 2025
Reply from martiGO
Thank you for sharing your experience! We're glad we could help you find an earlier flight after the airline issue. We understand how frustrating it can be when changes are made, and we're happy we could assist in getting things back on track for you.
If you need any further help in the future, don’t hesitate to reach out!
Best regards,
martiGO Team
Great prices, nice customer service staff
Martigo offer cheaper flights than all the other sites. All my dealings with customer service agents have been great. Nothing negative to say.
25 March 2025
Unprompted review
Reply from martiGO
Thank you so much for your positive feedback! We're thrilled to hear that you found our flights to be the best value and that your experiences with our customer service team have been great. We truly appreciate your trust and look forward to assisting you with your future travels!
Best regards,
martiGO Team
You need to make it easy to switch…
You need to make it easy to switch languages. This survey is in German and some of the web pages were in some language I didn’t recognize. There is no obvious way to change language on these web pages.
Your confirmation emails are not readable by TripIt which indicates to me that they are not in a standard format. I suggest you contact TripIt for more information. This incompatibility resulted in me having to enter quite a bit of information manually which always increases the risk of error.
24 March 2025
Reply from martiGO
Thank you for your valuable feedback. We understand the frustration caused by the language settings and the compatibility issue with TripIt. We have called and left a voicemail in order to gather more detailed feedback from you. We would be grateful if you could contact us via email at service@martigo.com so we can further assist you and address your concerns.
We appreciate your patience and look forward to resolving this for you.
Best regards,
martiGO Team
Reply from martiGO
Thank you for reaching out. We have sent you an email to assist you with this matter. Please check your inbox, and if you need further help, feel free to get in touch.
Best regards,
martiGO Team
Cheapest flight ive found
Cheapest flight ive found! I was trying to get a last minute ticket from Germany to Amsterdam and other websites offered about $280 including baggage fee, but i found martigo for only $180. Booked the flight, and i got my ticket within minutes.
19 March 2025
Reply from martiGO
Thank you for your amazing feedback! We're so glad you found the best deal with us, and we're thrilled that your booking process went smoothly. If you ever need assistance again in the future, don't hesitate to reach out!
Best regards,
martigO Team
Reply from martiGO
We’re sorry that it didn’t work as expected. Our customer service team would be happy to add your passport details for your next booking, or you can also provide them during the check-in process. We’re always here to assist you!
Best regards,
martiGO Team
🚨 AVOID MARTIGO AT ALL COSTS! 🚨
I have never experienced such incompetence and negligence from a travel provider as I did with MartiGO. What should have been a smooth trip turned into one of the most stressful and chaotic travel experiences of my life—all due to MartiGO’s careless mistakes.
1. They Booked Us on a Non-Existent Flight!
The most outrageous part? MartiGO booked us on a flight that DID NOT EXIST. Not a schedule change, not an airline issue—just a completely imaginary flight. Had we not personally investigated and discovered that there was a second airport in Buenos Aires, we would have missed our entire trip. MartiGO provided zero assistance during this crisis.
2. Zero Accountability – They Blame Everyone Else
Instead of acknowledging their mistake, MartiGO tried to shift the blame onto the airline, when in reality, the issue stemmed from their own booking system. We wasted hours of our time and hundreds of dollars fixing problems that should never have existed in the first place.
3. Customer Service? More Like Customer Sabotage
We spent countless hours on the phone trying to fix their mistakes—at our own expense.
They made ticketing errors that led to one of our travelers nearly being stranded.
Even after we explained the situation clearly, they continued making changes that made things even worse.
4. Financial Losses & Zero Compensation
MartiGO’s incompetence cost us hundreds of dollars in last-minute transfers, phone calls, and additional travel expenses. They refuse to compensate us for their mistakes. Instead, they offer generic apologies and empty promises while ignoring the actual financial damage they caused.
Final Verdict: NEVER USE MARTIGO!
If you value reliable travel, professional customer service, and basic competence, stay far away from MartiGO. They do not take responsibility for their mistakes, and they will leave you stranded with no support.
📢 Save yourself the headache—book elsewhere! 🚫
10 March 2025
Unprompted review
Reply from martiGO
Dear Sir or Madam,
we are sorry to hear about your negative experience. Unfortunately, we couldn't find a booking with the provided email address. However, we would be happy to assist you further. Please send an email to service@martigo.com with your MartiGO code. Please note that we are only an intermediary and add the flights provided by the airline. We would like to review your case in more detail and assist you accordingly.
martiGO Team
This was the worst experience ever
This was the worst experience ever. It is unclear on the website what the refund policy is. I tried to cancel within 24 hours of purchase and they wanted to give me less than a third of what I paid, even though the airline itself provides 100% if you cancel within 24 hours. The customer service was not helpful.
5 March 2025
Reply from martiGO
Thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience. Please note that not every airline allows ticket cancellations within 24 hours. This policy is well-known to us. However, for charter airlines, a cancellation fee is often charged as soon as 15 minutes after booking.
We regret that this was not clearly communicated and we will work to improve the transparency of our policies. If you need further assistance or clarification, please don’t hesitate to contact us.
Best regards,
martiGO Team
Had a few questions concerning…
Had a few questions concerning Check-in. Quick and very friendly answers. Especially Cherrie is a helpful contact. Recommend Martigo very much!
15 March 2025
Unprompted review
Reply from martiGO
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service, especially with Cherrie. We really appreciate your recommendation and are always here to assist you with any questions in the future!
martiGO Team
Reply from martiGO
Thank you for your feedback! We’re glad to hear that you found our prices affordable. If you need any further assistance or have more questions, feel free to reach out!
martiGO Team
worst customer experience I've ever had
17 February 2025
Reply from martiGO
We’re sorry to hear about your frustration. You requested a name change, but unfortunately, the airline does not allow name changes. We did inquire on your behalf, but unfortunately, the response was not positive. We understand this situation is disappointing, and we truly apologize for any inconvenience caused. If you have any further questions, please don’t hesitate to reach out.
martiGO Team
Straight to the point
Simple and fast
I bought a ticket to Vancouver with them, it was practial, simple and straight to the point, the ticket arrived as soon as I finished the transaction, love it.
2 March 2025
Reply from martiGO
Thank you for your wonderful feedback! We’re so glad to hear that your experience was simple, fast, and efficient. It's great that everything went smoothly with your ticket to Vancouver. If you need anything else in the future, feel free to reach out we’re always here to help!
martiGO Team
Quick response through WhatsApp
Quick response through WhatsApp. I have just started my experience and so far so good.
3 March 2025
Unprompted review
Reply from martiGO
Thank you for your feedback! We're glad to hear that you had a quick response through WhatsApp and that your experience is going well so far. If you need any assistance, feel free to reach out we're happy to help!
Best regards,
martiGO Team
Reply from martiGO
Biz teşekkür ederiz! Memnun kalmanıza çok sevindik. Sizi gelecekte de seyahatlerinizde desteklemekten mutluluk duyarız!
Saygılarımızla,
MartiGO Ekibi
The system does not issue the ticket…
The system does not issue the ticket right away
13 February 2025
Reply from martiGO
Thank you for your feedback. Sometimes, the interface between our website and the airline does not function flawlessly, which may cause a short delay in ticket issuance. Please rest assured that our technical team is working on improvements every day to enhance the process.
If you experience any issues, feel free to reach out to our support team, and we’ll be happy to assist you.
Best regards,
martigo Team
Muy fácil de seleccionar los vuelos
Muy fácil de seleccionar los vuelos y de pagar. La ayuda de google flights fue importante.
11 February 2025
Reply from martiGO
¡Muchas gracias por su comentario! Nos alegra saber que encontró el proceso de selección de vuelos y pago fácil y conveniente. Google Flights es sin duda una gran herramienta para encontrar las mejores opciones. ¡Esperamos ayudarle nuevamente en sus futuros viajes!
Saludos cordiales,
El equipo de martiGO
Very nice people
Very nice people. The process, altough with small inconveniences (an error during payment) was smooth and made no bigger problems. The system failure has been addressed swiftly and the tickets had been sent very quick, so I would not need to worry about anything. 5 stars. :)
18 February 2025
Unprompted review
Reply from martiGO
Thank you for your positive feedback! We are glad to hear that despite the small inconvenience during the payment process, you found our service smooth and efficient. We always strive to address any issues promptly and ensure a seamless experience for our customers. We appreciate your 5-star review and hope to serve you again in the future
best regards
martiGO Team
Reply from martiGO
Thank you for your feedback! We are glad that you found our booking process straightforward. Your satisfaction is our goal. We hope to welcome you back again soon!
best regards
martiGO Team
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