Think twice before using
Her work is more from a designer's angle, finally, whether things are good to use are not an issue. Adhered to the Client Agreement that "the designer does not provide a warranty, guarantee subcontractor’s quality of work and is not responsible for any subcontractor’s
failure to comply with drawings and specifications or of any latent defect in subcontractor’s work", all problems incurred are not her concern. The worst bit is to refer a company from Italy called ResinLab which is owned or managed by her sister. ResinLab claimed job finished in June 2024. We moved in October and started realising and telling about unfinished parts, severe cracks, easily stained surface, difficult to clean, even hair mounted in the microcement during their work process! ResinLab asked me to stop, saying they never abandon client, and will definitely return to help in May 2025. We patiently waited, problems presist and Resinlab not appearing, they even blocked me for accessing their social. This is the designer that referred her sister who lied and abandoned clients.
Project time control is not ideal as well.
Reply from MARTA ROSSATO INTERIORS
It’s never easy to receive a negative review — and neither is it to respond. But perhaps every professional meets this moment at some point. I suppose it’s part of the journey.
I have formally disputed the content of this review with Trustpilot, as it contains false claims and misrepresents the facts.
What I know for certain is this:
This was a year-long project involving the full redesign of an entire property before a family moved in.
It’s part of my ethos that contractors involved in a project are hired directly by the client. It’s transparent and cost-effective for the client. I simply refer trusted professionals and let clients make their own decisions after meeting each one. I was proud to collaborate with Resinlab, one of Italy’s leading microcement companies — and I was transparent from the beginning that my sister co-owns the firm.
My responsibility was the design and the coordination of its implementation. I did this through regular site visits (once or more each week), and constant communication with the trades and the client — always handled with patience and professionalism.
On completion day, I carried out a full walkthrough with the clients — as I do at the end of every project. They signed a detailed document confirming every aspect of the work had been completed to their full satisfaction, including the microcement.
The microcement work was completed in June 2024 following a detailed walkthrough with Resinlab, during which the clients expressed that the results exceeded their expectations. The scope included the reflooring of several indoor surfaces as well as the insulation and resurfacing of the sun terrace.
At the end of the project, Resinlab kindly returned in October to refine a few areas that had been affected during the ongoing site activity. Thanks to my close collaboration with them, these touch-ups were carried out promptly and at no additional cost.
The clients had asked to move into the property earlier than originally scheduled. As part of this, we agreed that a few remaining installations would be finalised after their move-in. This was clearly stated in the sign-off document, and I supported them post-handover to ensure those final touches were completed seamlessly.
It is not reasonable or standard industry practice to hold me responsible for the work carried out by independently contracted trades.
As part of my handover process, I provided a bespoke care guide, recommended cleaning products, and recorded personal video instructions on how to maintain the new flooring. Unfortunately, this guidance was not followed. None of this additional, complimentary support was acknowledged.
Reading both the review and my response, you may be wondering what to believe. I invite you to explore my other projects, my process, and the words of clients who have trusted me to design homes that truly reflect who they are.
So yes — if you believe what I’ve described here is unreasonable, then I may not be the right designer for you.
But if you’re looking for someone who leads a project with heart, integrity, and obsessive attention to detail — someone who treats your home as if it were their own — then I’d love to meet you. Design is a deeply collaborative process, and it works best when mutual respect is the foundation.
P.S. This response was unfortunately delayed due to a login issue on Trustpilot’s side, which took time to resolve — but it was important for me to respond thoughtfully and with full transparency.
Marta
