Marshall Reviews 792

Lies about purchase amounts to get out of paying cashback. Absolute scammers.

Professional and helpful support service :)

Cracking customer support again thank you ..

Biggest piece of crap on the earth. Power button stinks. Only connects to my computer or phone less than 50% of the time. DON'T waste your money on this product.

Everything is excellent quality

They were super helpful when I needed a return, nothing wrong with the headphones, they were beautiful I juts have a lot of piercings and the fit didn’t work for me

Product arrived faulty. Have to jump through hoops (including taking speaker apart and registering product with dhl as a dangerous item - batteries - before they will accept it) to get a replacement. Now customer support has gone quiet on me. No apology either. Wish i hadn't bothered.

nice headphones, style icon. I bought them last year and they serve me nice so far. 5 star

Had a question about an operating manual
Got a quick response, that took care of my question
Extremely satisfied

My Nissan Navara broke down more times than I can count and each time the Reading said they had fixed it only for it to break down a few days later. In the end I gave up and sold it - my new Ford Ranger has been faultless to date.

I ordered a speaker from Marshall’s official website on December 3rd, which then shipped from the Netherlands. I was notified it had passed the UK Customs at DHL on December 5th, due for delivery on the 6th.

However, since the 6th my shipment has been marked as “delayed” with no update from DHL since. After a lot of back-and-forth between the two - Marshall saying they’d opened a case and DHL claiming Marshalls had to “call them directly to describe how my order had been packed” - I ended up asking for a refund from Marshall as I saw no end.

Seeing how others have complained about the same thing, I implore Marshall to look into using another courier as DHL have clearly betrayed many of their customers’ confidence, whether it’s a genuine mistake on their end or something more sinister - at this point I’m more inclined to believe the latter. I would have never expected to encounter this sort of issue shopping from a merchant’s official website.

I would have given this experience a 1 star review if not for the Marshall agents trying their best to rectify this issue with the limited power they have, but I would prefer to have received the speaker instead of wasting countless hours on pointless phone calls and talking to the agents on a silly chatbox.

If I could give them a 1 star I would, awful customer service. Purchased a speaker at the end of November, said they had delivered it but they hadn't. Still waiting on them the fix the issue one month later.

I bought a Marshall Middleton in April 2025. It has been working excellent until today, when I wanted to charge the speaker as I have multiple times. I was trying a bit to locate the usb-c charging plug when suddenly I felt something give in the plug of the speakers and a rattling sound. The plug had disappeared into the speakers. I was annoyed but thought I would get it done right away so I took it to Hifi-klubben where I bought it. To my astonishment the employee there was very cool and dismissive stating that the guarantee did not cover the broken charging plug, stating that Marshall’s policy was that any damage to the charging plug would per definition be a case of using to excessive force from the user. I did not use excessive force but instead pushing gently in towards the plug to connect with it, when it broke. It amazes me that Marshall in advance blames the customer for something that I see as an error in the quality of the product. It is as if they in advance acquit themselves of any problems with charging plug, it is per definition the customers fault.

Had issue with my Natal drums and asked for help from the team, I got a fantastic response, speedy and they resolved my situation perfectly, many thanks to George and all the team Steve Reynolds

I bought a couple of jumpers that didn't suit me. Contacted Marshall who made the free of charge return very easy. Refunded a week later after return was back at their HQ.

I received a faulty package in which headphone was not working properly. So i asked support and to my surprise the response was quick and also they provided a brand new headphone and i appreciate the technical support and guidance from the team.

The person on the other end was very nice and helpful.
Although the company could not provide me the original parts that i needed i got al link to a company that could deliver me the pars although the are not original.
Then i had a discussion with friends about the year my amp was build so i layed the question at the person that was helping me out. He tried to answer the question but my amp was to old to determine the correct year except that it was bild between 1966 to 1968. That answer was satisfying for me. It handled about a Super Bass 100w but the serial number wasn't in the list.

Thank you very much for providing new pair of headphones through the warranty. Your support was very fast and professional, I truly appreciate that!

Needed information on how to rewire my 1922 cabinet. I had changed it and couldn’t remember how to wire it back. I was quickly sent a diagram and have successfully done the job.
Thank you very much Marshall

Honestly the worst experience I’ve had with any company in years. Marshall failed to deliver my order on time, and when I contacted their so-called customer service, all they could say was that I had to wait another two weeks for an “investigation.” No solutions, no apology worth anything, just “wait longer.” That is NOT how you treat customers and definitely not in line with the Consumer Rights Act.

To make things worse, they don’t even have a proper phone line, so you’re stuck dealing with slow, unhelpful replies from staff who somehow manage to be both rude and uninformative at the same time. Zero accountability, zero effort, zero care.

For a company with such a big name, this was a massive disappointment. I won’t be buying from them again, and I’d warn anyone thinking about it to be prepared for a headache.