Marleyspoon Reviews 

SCAM COMPANY! Bad customer service

I had a coupon code on 70€, which I spent on a meal box. This meal box, however, was never sent to me. I called support, and got hold of a guy named James. James told me, that the box would be refunded, and that it had been delivered. I told him the problem again and again, but James wouldn't listen to me, and proceeded to insult me. After this episode, i will never order anything from this company again, and i strongly advice that other people wont either! Truly a horrible experience.

So Marleyspoon had a great offer on face book something like 70% off your first box and 20% off your second and third box. I signed up for my fist box 3 meals for 2, so 6 meals all good, the delivery was supposed to be the 22/10/2022 ok I then cancelled my subscription for further meals so I could firstly try the food and secondly see if the process ran smoothly I had to cancel my subscription straight after my first order went through as you have to give a weeks notice. So no food delivered after numerous messages sent to customer service with no reply I rang the customer service number, I got to speak to a man in Portugal (yes I asked what country he was in) all this poor man could say was i will refund your money which he did. Not happy Marleyspoon what a rip off.

Tasty dishes, got my first week box, recipes are all around the world, so for the person who loves a variety of different tastes it’s great. Instructions are clear, I am not a great cook but it was very easy and exciting with cooking and food was very delicious. Didn’t miss anything, had a cooling element in the box. Very happy after trying a couple of other companies, but food and taste thee was way more boring and tasteless. Here dishes are so tasty with lots of taste and spices. Already looking for a next week taste adventure!

As much as I wanted to give them a good rate, because they do have good amount of exciting recipes to chose from, a bad experience is always making things harder to remain positive. They are charging for your order in the middle of the night and if they had troubles charging your card, they give you 4 hours deadline for you to react and to update your payment method. Now, if you don’t fix it by 7am according to their email (or 9am, according the sms they send to you, and in my case even if you do so before the deadline is over) they threaten to cancel your order without giving the proper time for you to react or for them to keep their side of the deal (and in my case they have even cancelled my order no matter I have provided them and their systems with all info needed and in the provided deadline of 5 hours and I immediately started writing with their customer service to make sure this wont happen). So make sure you are awake at 3am 5 days prior your delivery date and pray they wont cancel your order even if you provide them with all the information they need. The customer service cannot help you with anything. Or if you consider a 30% discount on your next order help, then you get that and you never receive the meals in that cancelled box that you have spent the time to plan and diligently chosen 10 days in advance just to make sure you will make your family happy :/ well, not gonna happen.

Experience has gone hill week after week. I have used Marley Spoon for over a year, but this is the last straw. Rotten produce, packages ripped open, melted ice packs, food that should have been refrigerated were not in the cold bag, crushed packages and tomatoes that had been packed beneathe heavy items and crushed everywhere. I will discontinue use until they resolve thier issues. Also the reimbursments they give for missing or damaged items not enough.

I was earlier a customer and was now looking into using this service again after the summer and opened their app and updated my creditcard information and looking into the possibiliites. 3 days later I see that they have taken 400 kronas out of my account. I call them and they say I have reactivated my subscription. I was never aware of that when in their app never saw any confirmation of that. Worst thing is that customer service is unwilling to pay me back my money. I fell simply robbed and there is no willingness to repay me for a reactivation process that is obviously flawed. I am going on holiday so this food will just be thrown away. Stay away from Marley Spoon I will choose other companies for this service hereafter

Our favourite food box service, due its great selection of fantastic tasting dishes.

I started using this service last autumn. It’s was excellent, I was really happy with it: the ingredients was always fresh, the recipes were interesting, thoughtful customer service etc.
Then, it started getting worse and worse. They started to put all the ingredients in the box together (instead of small paper bags for each recipe), something always was missing or not fresh. So I decided to take a pause. And then came back again, ‘cause really there’s no alternative to this service on the market (in my opinion).
And again, poor quality of the ingredients, some of it is missing, customer service is never there for you, and now, on top of all that, they sent the payment confirmation email on the last possible day (once they sent it in nighttime) AND you have a couple of hours to reply and if you can’t - you won’t get your next week’s box. So all your plans go down the drain.
And after, the customer service tells you that they can’t do anything about it.

After all that I won’t recommend this service to anybody, really. No matter how great it was at first.

The food took very long time to prepare and the choice of recipes is poor. Not worth the money.
We got charged and got delivered things that we didn't want. I had made sure to cancel all future orders that were on the list. When the new month started they just automatically signed us up for deliveries and send us food that we hadn't chosen. They didn't want to cancel the order and gives us back our money (they get taken out of your bank account before you receive the order and without any approval of your side) even though it was almost a week before the order came.
Also, very unsustainable - you receive this huge box ad other packaging which needs to be thrown out.