I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be... See more
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See what reviewers are saying
The Duolime bag is perfect for carrying tablets/iPads, mobile phones, wallets and power bank chargers all at the same time! Whilst the Duolime doesn't come with a usb port, I still charge m... See more
The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the in... See more
My credit card was stolen (fraudulently charged) 2 week later I paid for the purchase. I hope that seller will pay attention to this incident. TQ. Disappointed with your reply after the above rev... See more
Company replied
Company details
Written by the company
Welcome to MARK RYDEN GLOBAL! MarkRyden Global is the only official website, the rest are our Distributors. Our goal is to provide our customers with a variety of the latest backpacks. We've come a long way, so we know exactly which direction to take when it comes to providing you with high-quality and affordable products. We offer all of these products along with great customer service and friendly support. We always keep an eye on the latest trends in backpacks and travel accessories and put our customers' wishes first. That's why we have satisfied customers all over the world and we are proud to be part of the luggage industry. We always put our customers interests first, so we hope you will enjoy our products as much as we enjoy providing them to you.
Contact info
26 asland road, e15 3ll, London, United Kingdom
- info@markrydenglobal.com
- markrydenglobal.com
2.7
Poor
279 reviews
Hasn’t replied to negative reviews
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Good experiance
It could have been seed sooner, but overall good service and I am happy with the quality of the bag.
24 December 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Great quality bag
Great quality bag , exactly as advertised . Happy with it .
16 December 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Good Product
Good product but it was delivered late in about 3 weeks.
11 December 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Unique and outstanding business backpack
The purchase was really valuable. Very robust workmanship and a unique design. Just right for my business use. Useful and thoughtful interior layout. The right choice!
5 December 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Wrong product received
During shipment, no response on Facebook messenger on shipping update. Upon delivery, wrong item received. No updates yet on refund process.
29 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
To Brazil
To Brazil, Sao Paulo.
It took 25 days.
All as described. Good size and good finish.
Bad that doesn't come in a box so it comes wrinkled.
They should think about packing.
But otherwise everything ok.
Thank you Mark Ryden
25 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Super happy with my compacto backpack…
Super happy with my compacto backpack 15 inches! At first I wrongly ordered 17 inches, but got refund fast and the staff helped me through the whole process with fast response. I was able to place a new order very quickly. Thank you Mark Ryden team!:D
25 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
The bag is not designed to pack laptop.
The bag is not designed to pack laptop.
My laptop's screen is break due to this bag.
Story is like this, as usual, my laptop is packed in the designed laptop pocket. Without handling carefully, the bag is drop from bed onto a concrete floor (ard 60-70cm height).
Hooray, it breaks my laptop screen.
The bag is not designed to carry laptop!!
25 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
I haven recived any actualization from tacr in 19 days
It has been 27 days since I paid for my backpack and it has not arrived yet, but the real problem is that I have not recived any actualization from trakr that is included in yourown global service since 19 days ago so it makes me think my backpack is not even on transit.
16 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Great backpack
Great backpack
perfect for my needs
Going to use it on my trip to Africa and I will write another review on my return
15 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Fast reply and friendly Support!
12 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Perfect!!!
Perfect!!! The bag is just as described and the shipping was fast. Thanks!
4 November 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Good product
30 October 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hi Michael,
Please accept our sincere apologies for the mixup. It seems that the workers from the fulfilment centre sent a product from a different company they work with.
As we already discussed by email, you have received a full refund as requested.
Once again, we are truly sorry for not receiving our original product.
We will highly appreciate if you reconsider your feedback.
Duolime Crossbody bags
The Duolime bag is perfect for carrying tablets/iPads, mobile phones, wallets and power bank chargers all at the same time!
Whilst the Duolime doesn't come with a usb port, I still charge my phone with the power bank charger inside my Crossbody bag.
When travelling on air, the Duolime comes in very handy when accommodating my passports, visa, boarding pass and other relevant documents.
I like the way you can adjust the straps for either left and right positioning.
Their is a hidden zip large enough to store 5 - 10 passports or even currency.
This bag compliments my Mark Ryden rucksack!
20 October 2019
Unprompted review
It has been Three (3) Months and the…
It has been Three (3) Months and the item has not been delivered.
Tracking Number: RV141815144CN
Very dissapointing! I want a refund!
14 October 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hi Jaycie,
Thank you for your feedback.
We have checked again your tracking number and as you mentioned, there is no update for a long time.
Most likely your order was lost in transit or still stuck in customs. As mentioned in our emails, unfortunately it is out of our control once the parcel is being picked up by the carrier.
We will issue the refund ASAP.
Please accept our sincere apologies for the inconvenience and for the bad experience.
We will highly appreciate if you can reconsider your 1 star review.
Thank you for your business.
I’m still waiting ...
I’m still waiting my package and it is supposed to have already been delivered.
I was contact with the service you choose for delivery and they said maybe I need to wait three months more to recibe my package.
The worst buy in internet in my life
12 October 2019
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hi Kevin,
Thank you for your feedback.
We have checked your order and the delay is because the parcel is being held in customs. Unfortunately we do not have control over them, and it depends from country to country.
The parcel will be delivered shortly.
Thank you for your patience and understanding.
Item is very good but very long…
Item is very good but very long delivery time.
8 October 2019
Unprompted review
Great product.
The bag is great and it is what I’m looking for.
My only complain is the delivery speed (3 weeks rather than 2 weeks as proposed) and also the tracking of the bag.
5 October 2019
Unprompted review
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