I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be... See more
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See what reviewers are saying
The Duolime bag is perfect for carrying tablets/iPads, mobile phones, wallets and power bank chargers all at the same time! Whilst the Duolime doesn't come with a usb port, I still charge m... See more
The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the in... See more
My credit card was stolen (fraudulently charged) 2 week later I paid for the purchase. I hope that seller will pay attention to this incident. TQ. Disappointed with your reply after the above rev... See more
Company replied
Company details
Written by the company
Welcome to MARK RYDEN GLOBAL! MarkRyden Global is the only official website, the rest are our Distributors. Our goal is to provide our customers with a variety of the latest backpacks. We've come a long way, so we know exactly which direction to take when it comes to providing you with high-quality and affordable products. We offer all of these products along with great customer service and friendly support. We always keep an eye on the latest trends in backpacks and travel accessories and put our customers' wishes first. That's why we have satisfied customers all over the world and we are proud to be part of the luggage industry. We always put our customers interests first, so we hope you will enjoy our products as much as we enjoy providing them to you.
Contact info
26 asland road, e15 3ll, London, United Kingdom
- info@markrydenglobal.com
- markrydenglobal.com
2.7
Poor
279 reviews
Hasn’t replied to negative reviews
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I bought a backpack on April 1 and it…
I bought a backpack on April 1 and it still hasn't arrived.
when will I receive it?
3 April 2024
Reply from MARKRYDEN GLOBAL LTD
Hi German
Thanks for contacting us and sorry for keeping you waiting.
After checking with us, your order is being dispatched and has arrived in your city.
You chose yes for the economy package, we have informed the shipping time in advance when you chose to buy, so please keep waiting.
Thanks for your understanding and I look forward to your reply.
Best Regards,
Adam
Aftermarket Service Department
Good product.
20 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
All good we’ll receive it
24 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
I am waited 35 days to receive my…
I am waited 35 days to receive my backpack without any word from your side to say sorry for delayeddelivery or anything else.
24 March 2024
Reply from MARKRYDEN GLOBAL LTD
We are very sad that you gave us a one star rating.
We contacted a lot of cooperating logistics providers to be able to deliver your goods safely and completely, and filtered out the best one.
We contacted the destination customs remotely because of customs issues, preventing you from paying customs fees, but we asked for nothing in return.
Hope you enjoy your new markryden bag!
Best，
MarkRyden Team
nice exshoppinexperience
nice exshoppinexperience. nice service and delivery so fast . I like it !!!
16 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you Qinghua, we are happy you enjoyed markryden !
I am so happy that I feel like recommending these products
excellent products, fast delivery
14 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thanks you Francesca! we are happy you enjoyed markryden !
backpack, for a laptop
I ordered a backpack, for a laptop, it arrived in 2 or 3 weeks, the quality is better than I expected, I use it every day, very comfortable, light and durable.
26 February 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you Juris, we are happy you enjoyed markryden !
I would like to highlight the…
I would like to highlight the after-sales service department. We had a problem, and they solved it in a very positive way. I even got an extra product as compensation.
1 March 2024
Reply from MARKRYDEN GLOBAL LTD
Thank you for choosing MarkRyden!
We'll try to do better!
We hope you have a great trip with MarkRyden!
Best.
MarkRyden Team
Fraudulent company, bag never arrived
Order the laptop bag, bag never arrived. Wrote number of emails to the company and via FB account, never got the response or refund. Just recently, got an email the company started Kickstart campaign for product. Shameless. Stay away from the company and such terrible customer experience.
04/22/2024
No refund was received. It has been more than a year, why refund now, when you didn't do it immediately?
12 July 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Hi DON,
did you received your refund now ?
Came in 2 weeks
Came in 2 weeks. There is nothing to say about the quality. The best bag I have ever used. The look is beautiful and stylish. There are pockets for everything you need. Especially the card pocket is so valuable. If you want to buy it, I recommend that you buy Compacto Pro,the 3 Pocket version. The separate laptop pocket is an additional protection for the laptop. I can put my 14' Macbook Pro without any problems. I think even a 15-16 inch will not be a problem. Having a separate pocket to put the power bank is very valuable. Also, you can put two sunglasses in the top pocket. A complete bag for daily use as well as traveling. highly recommended.
13 January 2024
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Worst company on the planet worst experience on the planet horrible customer service
Order the backpack online from Amazon was told they were good quality what I found was the backpack seems to be in good quality but the power port on the side of the backpack did not work the cables that plugged into my external battery pack were damaged. I contacted Amazon Amazon promptly replace the backpack with another backpack of the same model that backpack also had the same problem so then I decided to get in touch with the manufacturer the manufacturer told me from there customer service department that they cannot help told me to get in touch with Amazon but would not give me a number or a contact I had 11 emails stating the same thing who to talk to at Amazon could not never get an answer they refuse to help me with my situation so I went back to Amazon Amazon made it right and now all I get is threatening emails from Mark Ryden this company is horrible that there is no customer service I hear they're in Canada but doing business in the United States as a US branded company. Do not do business with this company they have horrible business practices they will leave you standing as long as you pay for their lousy product they feel they owe you nothing. But their game is to run out the clock put you off put you off put you off and put you off until you just go away again do not buy anything from this company! MARKRYDEN GLOBAL LTD says this is a fake website.. These guys are trying everything to fix the reviews without fixing the horrible customer service! RUN from this company!
2 January 2024
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
please note, amazon is not markrydenglobal. thats two different department .
and we checked email that :markrydenbackpack.com is fake website , IM not sure how you understand our English .
Thank you so much.
Yours Sincerely,
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Adam
Stay away from this company
I ordered a backpack on Nov 13 that was only shipped 2 weeks later although I cancelled the order. I still don't know where the backpack is as the customer service doesn't respond. I'll report this company as fraudulent, please do the same if you experienced issues.
13 November 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
No Communication
I was bought this bag as a gift in december. I was using it on holiday a few days ago and one of the zips snapped off.
I tried to claim on the warranty for this following an issue with the bag. However, I have received no response from Mark Ryden for over 2 weeks. It is also very difficult to find any alternative contact methods for them.
18 September 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Fraud
Fraud. Took my money and never delivered. 2 months now. Do not trust it. I tried to contact them with everything. A literal fraud
31 May 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
i ordered a bag from 25 december 2022…
i ordered a bag from 25 december 2022 and till now the bag never came, they are very irresponsible and they are from china
20 July 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Never again
The bag actually arrived few days later, than expected, though there has been no communication from the store at all, nor response via email or messenger. I thought I got scammed, so when the bag arrived I had already started refund procedure through my bank...
Though they claim to be UK based company, the bag arrived from China...I will never buy from them again.
4 May 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Mark Ryden is a SCAM.....
They are a SCAM bag never arrived beware. They took money but bag never arrived. Send multiple emails but never replied too.
Beware! A very professional SCAM
22 January 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
Never Order
I ordered a bag 33 days ago. They have not taken any action since then. I send emails, they don't even reply. I asked for my money back, they didn't do that either. Terrible experience, definitely don't order.
12 March 2023
Unprompted review
Reply from MARKRYDEN GLOBAL LTD
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc..
If you have any problems or concerns about purchase, please get in touch with us as soon as possible.via info@markrydenglobal.com
Thank you so much.
Yours Sincerely,
Adam
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