markets.com Reviews 1,251

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as excellent, supportive, and helpful in guiding them through various processes. People appreciate the open communication and the team's readiness to assist with questions and account setup. Some also note that deposit and withdrawal speeds can be excellent, with funds processed quickly. However, some people were dissatisfied with payment processes, experiencing significant delays in deposits and withdrawals. Reviewers also found the website to be problematic, with issues like slow loading times and difficulties with account access after initiating withdrawals. Additionally, some customers reported that customer support, while polite, could not provide clear answers to specific questions and offered generic responses, leading to unresolved issues and frustration.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and politeness. Customers often... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers reporting quick and clear... See more

Website

Customers had negative experiences with the website, with many expressing disappointment and shock. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.

Company replied

Rated 5 out of 5 stars

Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more

Company replied

Rated 5 out of 5 stars

They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more

Company replied

Rated 5 out of 5 stars

Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Gold and Silver Trading Company
  4. Non-Bank Financial Service
  5. Stock Broker

About markets.com

Written by the company

The world of financial markets, your way

Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.

World class tools and insight

Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.

VIP support

Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.

Leading technologies

Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.

Part of a global technology leader

Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.

That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Be Wary: Reviewing Unwanted Investment Calls from Markets.com


Today, I received an unexpected call from a proxy server allegedly affiliated with Markets.com, claiming that I had recently registered with them. However, I knew for certain that I had not done so, as I am a computer professional primarily engaged in website development and theme coding. I promptly terminated the call.

However, something caught my attention. The voice on the other end sounded eerily familiar, reminiscent of a woman who had called me about a month ago with the same spiel. This time, however, the call originated from Greece, with the caller speaking Greek. Fortunately, I possess a rudimentary understanding of Greek, allowing me to respond with "Βόρεις να μιλάς Αγγλικά" (Boris na Milas Agalika), which translates to "Can you speak English?" in English.

In response, the caller swiftly switched to English, requesting me to wait for two minutes before proceeding. This incident has once again highlighted the dubious practices employed by such entities, attempting to coax unsuspecting individuals into investment schemes destined for failure. It serves as a stark reminder to exercise utmost vigilance before engaging in any investment ventures.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is the best I've had…

Customer service is the best I've had from a broker so far thanks to Keaton Nelson, deposit process is quick and easy

30 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Alvaro is the sharp guy

29 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Honestly is my first time coming across…

Honestly is my first time coming across with such a platform that attends to needs so quick without hustle. I appreciate a lot.
I have received good support from David S. as i was claiming my bonus again. I'm new into trading world but I found so easy move with struggle. I will introduce more of my family member to markets.com. Thank you so much support team. Thank you markets.com

26 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

I AM RATEING MARKETS.COM THE BEST PLATFORM AND MR. AHMAD RAZAVI AS PERFECT MAN who did a good job for the company

Great experience trading personally assisting in any case supporting me MR: Ahmad Razavi who did a greatest job. Make my trading Easy form the platfom markets.com

23 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Quick and Professionalism

Quick, patience and professionalism. I even thought they are robots 😂

23 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Excellent service received by Alvaro C

22 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Best service

I want to thank Keaton Nelson for the best service. He explained everything and answered all my questions with ease. I am happy I have learn a lot from him today and he was helpful.

19 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Very nice and website also very good…

Very nice and website also very good personality working me true

17 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Lovely service from Keaton Nelson Nelson

Lovely service from Keaton Nelson. First time I've been called to ask whether I'm happy or not my broker. Keep up the good work guys. Love it!

17 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

fast and acurate help

15 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Great experience

Great experience, Great service,
I am confused about withdrawal and I contact customer care and they totally help me for withdrawal and I got my withdrawal within a hour. I specially thanks to Mr. Ahmad Razavi who help me for withdrawal and build trust.

11 December 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

I love this app they shipped to you in…

I love this app they shipped to you in Curacao

3 December 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Paikra

Bhola paikra

3 December 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Great!

I spoke with David via instant chat and he was superb. He was also a real person lol :) Very efficient, polite and helpful. Great stuff.

27 November 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

So good and great

17 November 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

I am very satisfied with the service from Ahmad R

I am very satisfied with the service provided by Ahmad Razavi who is my client services representative. I sent him an e-mail and got instant reply and phone follow up. We discussed a few topics and all were taken care of accordingly within a short timeframe. He did a great job, not only in speed and accuracy, but also in follow up and feedback. Well done, really appreciated your help. Thanks a lot!

10 November 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 4 out of 5 stars

it's worth experience

Greetings,I the past few days I have recommend the platform to my friends and the feedback was that they liked it because it's user friendly.no doubt it can also work for you give it a try

7 November 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with our App and your recommendations thank you

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

It's ok

It's ok I got lot of money for trading here

2 November 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

Rated 5 out of 5 stars

Very good broker

Very good broker, and the support is amazing.
I contacted them regarding a validation issue, and as soon as I opened the chat, someone answered.
And less than 5 min later issue was solved!

18 October 2023
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

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