Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan Agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone was very helpful.

Everyone was very helpful.

9 July 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Easter, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Received approved check in the mail-Generated Solicitation. This is great!

Nothing went wrong! I was circulated a Real Check in April 2025...It had to be cashed/deposited by May 2025. Unable to respond due to medical emergency! Went to the Mariner Finance in Lower Paxton Township. Plaza...Credit score was average....Representative was pleasant and a stated that they needed to put a rent amount on the application. This disqualified approval!

7 July 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thank you for your feedback. Mariner attempts to qualify each applicant for the most favorable loan terms available. However, there are policies that must be followed and there are many factors that contribute to a credit decision. For example, credit worthiness, verified income, and any present debts that the applicant may have, can all change the outcome of an application and the loan amount. If you have any further questions you can contact our Customer Relations Dept at (844) 338-2080.

Rated 5 out of 5 stars

It went well

It went well; I wasn’t rushed, very professional atmosphere. Rosa explained the documents one by one. Very impressive!

2 July 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

It was Worth the wait

It was Worth the wait. They are very Professional an Show so much Knowledge of their work. Mr. Kelvin was Awesome..Detailed an Focused on my Approval. I will Return bet your dollar on that.!!!🥰😍🤑🤑

1 July 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

KIND PLEASANT CSR THE APPL WAS QUICK

KIND PLEASANT CSR THE APPL WAS QUICK, SIMPLE AND EASY TO USE

24 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 2 out of 5 stars

Mariner finance came at at time in my…

Mariner finance came at at time in my life when I saw NO way out of a financial situation and has been assisting me through life since! The death of my father, engine blown in my car, having to move without notice, and hurricanes!!! and the list goes on...... Ive had an exceptionally rough 2025 and has found myself diligent in my payments from the start of the year. Now having one income in the house and struggling to keep afloat! Ive managed never to get more than 30 day or less behind. Ive always had amazing, professional representatives call me and give me options and help me get back on track, by deferments, an additional loan or just a payment plan. Usually Chrissy (BEST HUMAN EVER!) calls, gives me the options, let me know what I can do and all she can do and it's always worked! Lately a representative, named Lisa, has been calling me. she is condescending, borderline rude. Over talks me and tells me what I think. She is rude enough to say " I KNOW you think this loan payment is not important to you," and even threatens to pick up my vehicle? I shared with her that none of that was true, and the vehicle she is threatening to pick up has no engine and is sitting in my front yard. I have NO INTENTIONS on skipping out on my obligation! This company came along and offered a hand when I had no options! no resources! and a father on a table in a funeral home! I am forever indebted and grateful to them. If Lisa only knew when she was talking down to me, and making assumptions and threats, did NOT uphold the image of this company or mimic the experiences Ive had.

27 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Amy was very nice and professional

Amy was very nice and professional, she made the process simple and easy to understand

25 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The staff is amazing and knowledgeable

The staff is amazing and knowledgeable. Carla is an awesome person. She patient and hard working. Alexus and Hilda are great people and very helpful. That's a great team in that establishment. Thank u guys for everything.

19 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Their site was very easy to use

Their site was very easy to use, and decisions were made quickly. The rates seem fair, especially if your credit isn’t as good as we would like.

18 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Tyler is “THE BEST”

Tyler is “THE BEST”! Right away he put me at ease and made me feel very comfortable with small talk and answering all my questions. He made copies of my ID and paperwork very quickly and then he went over everything about my loan on the computer and had me electronically sign all my documents where it was needed, a true professional, which made the process go super fast and smooth. Within minutes of my arrival the money that I was borrowing was in my bank account and I was on my way home. Over the years I’ve borrowed money from financial institutions from time to time and I’ve sat in these places for well over an hour. But here at Mariner from the time I left home and came back was not even 40 minutes!!! That’s how super fast and painless Tyler made this process go; he made it easy, quick and simple way beyond my expectations! If I should need to borrow money in the future I will absolutely go see Tyler at Mariner Financial as he is definitely an asset to your great company!

11 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Ted, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The staff was so nice and helpful

The staff was so nice and helpful! In a not so great situation they treated me with dignity and respect. I will recommend and use again!

11 June 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Penny, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Great customer service 👏

Great customer service 👏

28 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Steve, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Customer service was excellent Jonae…

Customer service was excellent Jonae was great helpful and professional. The funds were delivered quickly.

29 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

The rep was awesome

The rep was awesome, very helpful. Explained everything so that it could be understood , didn’t take any time at all to get through the paperwork. Awesome I will recommend this place to everyone. I know thank you guys so much.

28 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Kind people

Kind people, willing to help

20 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Great Service

My experience was a bit sceptic when I arrived but that was only because I don't feel comfortable when getting loans. Agent Sade went above and beyond in getting me what was needed for a home improvement job. I thank her for her patience and the knowledge that was given to make me comfortable about the decision.

7 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Friendly and curtesy

Friendly and curtesy, explained options. Would go to them again.

30 April 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

It was an extreme pleasure dealing with youaling with…

It was an extreme pleasure dealing with your company and the workers are nice and go out of the way to help. I would recommend doing business with this company and have passed the word. Thank you Mariner Finance.

30 April 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Great company to start making credit with a loan...

It was great to go there and as soon as they saw me they pay attention on my needs and what I was looking for. If you are looking to make credit with a loan, that's a right place. :)

1 May 2025
Unprompted review
Mariner Finance logo

Reply from Mariner Finance

Heury, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look