Mariner Finance Reviews 720

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and knowledgeable, making the overall service experience positive and easy. Many people highlight the exceptional customer service, noting that representatives are helpful, understanding, and efficient in assisting with loan processes and financial needs. The user experience is often described as quick, simple, and smooth, with many appreciating the ease of obtaining a loan. However, some customers expressed dissatisfaction with the payment process, finding it impossible to pay off loans without additional payments and noting limitations on payment methods. A few other people also felt that the customer service was unhelpful or rude, with some mentioning issues regarding communication and conflicting information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional agents who... See more

Service

Consumers find service to be positive, with many praising the kindness, helpfulness, and professionalism of... See more

Payment

People report ambiguous experiences with payment. While some customers found the loan application and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The women here was very professional, very friendly and very knowledgeable. I felt like I was in good hands, the whole experience particular in the Washington County branch. I will definitely be comin... See more

Company replied

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan Agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

720 reviews

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Rated 5 out of 5 stars

Mariner finance did a great job…

Mariner finance did a great job handling my loan application and great loan rates

18 March 2026
Unprompted review
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Reply from Mariner Finance

Domingo, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

DeAngel was such a great help with…

DeAngel was such a great help with getting my loan. She goes over and beyond to help her customers. From the first interaction to the last. Very rare trait these days! Absolutely wonderful!

18 March 2026
Unprompted review
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Reply from Mariner Finance

Kelly, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I was so impressed with how helpful…

I was so impressed with how helpful everyone was and the amount of the loan that I qualified for.
I would give them a 10 star rating if I could.

12 March 2026
Unprompted review
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Reply from Mariner Finance

Jacqueline, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Well Patricia was a great person to…

Well Patricia was a great person to work with on this loan to say the least she took the time I needed to secure the loan, will do business with you in the future 😀

13 March 2026
Unprompted review
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Reply from Mariner Finance

Daniel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Getting a loan approval and courtesy by…

Getting a loan approval and courtesy by the staff. And a larger amount of money than I expected.

11 March 2026
Unprompted review
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Reply from Mariner Finance

Sandra, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

I'm giving it a one only because first…

Location by firehouse sub in North lake area by the mall I'm giving it a one only because first I was approved and then I waited all day about 3 hours until it was time for them to close for them to tell me that something is wrong with my check stub saying I didn't make the amount that it says that I gave them the amount the day before over the phone they asked me how much do I make every two weeks I gave them the amount I told them I didn't know how much but it was between the amount that I gave them before the taxes are taken out but it comes 4:59 after I had to be going to pick up my kids but they said then on top of that my credit score went all the way down a hard pull on my credit if I know that was going to happen I'm thinking to myself that I'm a approved so okay I'm going to be walking out the door soon with what I came for but they had me waiting around I guess the young lady that was taken care of me was in training which I enjoyed talking to her but her manager comes in the door saying something about a check so I really didn't understand what he was saying because it was given attitude for what reason I don't know so I was just ready to go before I go off I already didn't want to do the loan but I needed it for my son's graduation because I didn't want to do a loan give them my information and already had fraud issues on my cards and stuff that made my credit go down because people using my information now now I don't waste my time what's really pissing me off is that I did application online then I came in I shouldn't have to do a lot of stuff if I got information it shouldn't it's right there in the computer that shows all my information so why is I'm waiting about 3 hours and filling out information then told that the reason why I was all the way approved it's because the amount I make but they seen the information online they seem the check stubs in their face so that's the reason I'm giving it a one not because of the lady that was helping me cuz she was doing she was learning apparently is the manager that came in with the attitude at the end like y'all just waste my time like I done something wrong like I lied about something on my application which I didn't I went by what they asked me on the phone about how much I made which is accurate

10 March 2026
Unprompted review
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Reply from Mariner Finance

We appreciate you taking the time to post about your experience, Yvonne. We strive to provide exceptional service and apologize that your recent interaction did not meet those expectations. Mariner attempts to qualify each applicant for the most favorable loan terms available and an offer is subject to change based on changes in the application amount, available collateral, and applicant qualifications – including the applicant’s credit profile and ability to successfully complete all verification requirements. If you have any further questions or concerns, please reach out to our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

JESSICA the branch manager was very…

JESSICA the branch manager was very professional and was very helpful

25 February 2026
Unprompted review
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Reply from Mariner Finance

Denarrio, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Quick and easy.

Nick made the process easy to understand and not stressful. I would recommend Mariners.

25 February 2026
Unprompted review
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Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

VERY BAD EXPERIENCE

I called to inform you about the death of my husband. I was inquiring about lowering my payment since my income has been halved. Mia talks really fast and I didn’t understand that she was rewriting the loan which made the total of the loan go over the original amount we borrowed. She had to use 3 computers and call tech help and finally after over 45 minutes I was out. I didn’t realize what happened until I got home and saw the welcome email and the total amount of the loan. I didn’t get copies for some reason. I called her and said I wanted to go back to the original loan and she was obviously very defensive about it stating that she explained everything to m. I beg to differ. She must get a commission for new loans because when I went back to the office she was RUDE. The day before she was all smiles and giggles. She told me (and my daughter) to sit down by the window; she wouldn’t make eye contact. She called me up twice and told me to sit back down. She didn’t say hello, goodbye. One could tell that she was mad. I wanted to to continue with the original loan that carried a balance of about $4000; not start over at &5k plus at an unbelievable, extremely high interest rate. I will do my best to pay this off asap because I want nothing to do with your company after those two schizo encounters. I am a 78 year old grieving widow who is not stupid enough to fall for fast talking, incoherent babble.

19 February 2026
Unprompted review
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Reply from Mariner Finance

We greatly appreciate your feedback, Ray. Our condolences go out to you and your family. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. If you are not satisfied with your loan, Mariner has a 15 Day Satisfaction Guarantee on all loans. Any proceeds received during the loan must be repaid in certified funds, and a loan cancellation form must be completed. If you have any further questions or would like to discuss further, please call our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

They were very helpful moving things…

They were very helpful moving things along at a fast pace. I would do business with them again.

18 February 2026
Unprompted review
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Reply from Mariner Finance

Karen, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Very nice people working and they work…

Very nice people working and they work w us to get car loan

17 February 2026
Unprompted review
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Reply from Mariner Finance

Lisa, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 2 out of 5 stars

No monthly statements

They gladly gave me a loan. It's taken out of my checking account automatically. They can send me letters saying I've been pre-approved for a loan, BUT to date I have not received anything in the regular mail or by email telling me what is owed on my loan or a monthly statement. Tried to set up an online account with them and all I get is a run around. When my loan is finally paid off I'm done with this company.

18 February 2026
Unprompted review
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Reply from Mariner Finance

We greatly appreciate your feedback, Kloe. At this time, Mariner Finance does not offer mailed monthly billing statements. To provide customers with timely information, we send payment reminders via email and/or text 5 days before the payment due date. By visiting http://www.marinerfinance.com , our customers can create an online account, make payments, and view loan information and transactions with ease. If you are experiencing difficulties registering or logging into our Customer Account Center, please contact Mariner’s Online Support Team at (844) 306-7300, Option 2. If you have any other questions or concerns, please call our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

They contacted me and went through the…

They contacted me and went through the payment process very professional

13 February 2026
Unprompted review
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Reply from Mariner Finance

Emilio, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Finding a personal loan was never…

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for making the process as simple as possible. Thank you, Mariner! 5 of 5 stars and I would 100% recommend Mariner Financing.

11 February 2026
Unprompted review
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Reply from Mariner Finance

Omar, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

It's important to know that your needs will be met, and if you stick to your promise, that will be there for you. e

I want to say that first of all, you welcomed me very great, you made me feel that you really was there to meet my needs, and I am so glad that I came to you, because I felt very comfortable knowing that you are a place that are truly trust worthy, I will be glad to tell everyone to seek out your help. Even the place was comfortable, I've heard nothing but great things about you. And I was really surprised at how fast and quick you gave me a loan. Thank you for your kindness, yesterday was a great experience for me. I am satisifed already, Thank you so much, I know that if I repay you in good time I can count on you again .

5 February 2026
Unprompted review
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Reply from Mariner Finance

Myrtle, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Tracy was so great and helpful

Tracy was so great and helpful. I will be recommending her to my family and friends . She was also friendly and welcoming.

4 February 2026
Unprompted review
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Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

WARNING!! Extremely High Interest Rate!!!

It was super easy to get a loan from Mariner. HOWEVER, the interest rate is ridiculously HIGH. Plus, you cannot transfer to a 0% interest rate card. The only way you can make payments is through your bank or debit card. It's impossible to pay this off unless you make additional payments. The customer service is never helpful.

4 February 2026
Unprompted review
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Reply from Mariner Finance

We appreciate your feedback, Sandy. Your loan terms, such as the interest rate and finance charges, are clearly and prominently displayed on the signed loan agreement. Additionally, the interest amount on your loan is governed by and complies with applicable state laws and regulations. Although we are unable to accept credit cards as a payment method or for balance transfers, there is no prepayment penalty for paying your loan off early or for making additional payments. If you have any further questions or concerns, please call our Customer Relations Department at (844) 338-2080.

Rated 3 out of 5 stars

EXTREMELY HIGH INTEREST RATE.WOW!!

Was great to be able to borrow money a while ago for something I needed taking care of. Check cashed quickly, without a hitch. HOWEVER, its the AMOUNT you have to repay that is RIDICULOUS. The APR is out of this world. Lets say you borrow $5000, youll be paying back about $8000. Even though theyre up front, and show you how much youll repay in their letter, its STILL RIDICULOUS. But, what other choice do you have if you need money ASAP? Would use them again if their interest rate..typically about 25%..wasnt so high, and even though the terms and .
APR is clearly outlined BEFORE you sign the document, its STILL ridiculous, and to have to pay back so much more, on top of what you owe, youre better off borrowing from a friend or a family member.

26 March 2025
Unprompted review
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Reply from Mariner Finance

We greatly appreciate your feedback, Curtis. The executed contract clearly and prominently outlines all loan terms, including finance charges, late fee assessments, and the number of payments, which the customer must acknowledge and sign to confirm acceptance of the loan agreement. Furthermore, interest rates are set and regulated by the state. If you have any questions or concerns, please call our Customer Relations Department at (844) 338-2080, and they will be happy to assist you.

Rated 5 out of 5 stars

I used Mariner Finance for a personal…

I used Mariner Finance for a personal loan and had a great experience. It was quick, simple and most importantly the staff was professional. Maria at the Yukon, OK branch was very nice. No high pressure sales, no judgements and friendly service. Thanks Mariner.

28 January 2026
Unprompted review
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Reply from Mariner Finance

Michael, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Sherry and Isaiah

The two people that I talked to were very nice kind and courteous, and they worked to get me the money that I needed it for my bathroom repair

22 January 2026
Unprompted review
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Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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