A supply chain issue solved! I ordered the Sakura brief for my girlfriend (her size was back-order, the bra purchased prior). Pylyp from customer support stepped in rapidly when a supply chain issue... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are beautiful, and thoughtfully crafted. I did not need to contact customer service although welcome emails and regular order updates meant help was always within reach if I needed it. Sh... See more
Company replied
Amazing products. Have never had issue with customer service or support. Brand is growing in a lovely direction. Hoping it stays as consistent as it has been so far, if so they have a long time cust... See more
Company replied
It is seldom that you come across a brand that is so exciting. The moment i see or hear Mariemur, I know there is exquisite quality and satisfaction that awaits. It offers mystery, darkness, sensuali... See more
Company replied
Company details
- Lingerie Store
- Fashion Accessories Store
- Leather Goods Manufacturer
- Lingerie Manufacturer
- Underwear Store
Written by the company
MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
Contact info
30 N GOULDE ST STE, 82801, Sheridan, WY, United States
- +19106684635
- care@mariemur.com
- mariemur.com
4.2
Great
247 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently placed an order for a Marilyn Leather Legs Garters and Vanessa panties
I recently placed an order for a Marilyn Leather Legs Garters and Vanessa panties. I was thrilled to receive it much faster than I had anticipated. The prompt delivery of my package was truly remarkable, and it made me very happy.
When I opened my package, I was blown away by the exquisite unboxing experience. The attention to detail and care that went into the packaging was evident, and it made me feel truly special. The way the product was presented was simply outstanding.
And as for the product itself, I can't say enough good things about it. The quality far exceeded my expectations. I've purchased similar products in the past, but none have come close to the level of craftsmanship and attention to detail that your product has. It's evident that your team takes great pride in the work that they do, and it shows in the end result.
Overall, I am extremely satisfied with my purchase and the entire experience of shopping with your company. I feel like I've discovered a hidden gem, and I can't wait to share my experience with others.
Thank you again for making my day and for providing such an exceptional product and service.
Sincerely,
Mary
22 March 2023
Unprompted review
Reply from MARIEMUR
Hi Mary,
Wow! Thank you so much for taking the time to leave such a positive and detailed review of your recent shopping experience with us. We're thrilled to hear that you are happy with your purchase and that we were able to exceed your expectations in terms of both delivery and product quality.
Thank you once again for your kind words, and we look forward to continuing to provide you with exceptional products and service in the future!
With Love,
MARIEMUR
It’s been easy to navigate and I’m dumb…
It’s been easy to navigate and I’m dumb lol thanks yall
14 March 2023
Unprompted review
Reply from MARIEMUR
Dear Gavin,
At our company, we strive to make our website as user-friendly as possible, so we're delighted to hear that you've found it easy to use. We believe that everyone should be able to access our products and services with ease!
Thanks for your review, and we look forward to serving you in the future.
With Love,
MARIEMUR
Excellent quality and experience!
Bought this garter for my girlfriend as a surprise and was nervous about the fit and quality. Both were superb! The quality of the leather and the hardware is outstanding. The measurements were true to size and allowed for plenty of adjusting. Also had excellent assistance from Phillip and Anna. They were very attentive and answered all of my questions. Items arrived quickly and were packaged beautifully. Overall great experience!
28 February 2023
Unprompted review
Reply from MARIEMUR
Hi Hadi,
Thank you for taking the time to share your positive experience with us! We are delighted to learn that you were pleased with the quality of our leather garter and hardware.
We are also happy that you had a great experience with our customer service team. We strive to provide excellent customer service, and we are pleased to hear that Phillip and Anna were able to assist you with all of your questions and concerns.
We appreciate your business and are thrilled to hear that your items arrived quickly and were packaged beautifully. We hope that your girlfriend enjoys her new garter and that you both continue to shop with us in the future.
Thank you for choosing us as your shopping destination.
With Love,
MARIEMUR
I made a big purchase that arrived…
I made a big purchase that arrived almost a month late. I was travelling when it arrived, naturally it was the end of the year. When I wrote to you to return you said I couldnt return my items. That they didn't qualify. But most of the items I wanted to return were returnable! I wrote back to you twice but still didnt get an answer back. Very disappointing.
4 December 2022
Reply from MARIEMUR
Hi Olga,
We are sorry to hear about the delay in receiving your order and the inconvenience caused by the return process. We understand that you were disappointed with the initial response you received regarding the return of your items, and we apologize for any miscommunication or confusion that may have occurred.
We want to assure you that we always strive to provide the best possible customer service and as per our check, we haven't left any message received from you without a reply. We kindly suggest that you check your spam or junk email folder, as our emails may have been filtered there.
Please note that all orders were shipped out within 10 business days, which is within our standard processing time for large orders, especially during the festive season when we experience higher than normal order volumes.
Regarding the return process, we apologize for any confusion that may have occurred. We do have certain criteria for items that qualify for returns, and it is possible that some of the items you wanted to return did not meet these criteria. However, we want to make it right for you, and we are happy to inform you that you can resubmit your return request, selecting only the items that are returnable, even though the return requests have been submitted more than 14 days from the moment they were delivered.
Please do not hesitate to contact us again if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future.
With Love,
MARIEMUR
Incredible quality of product and…
Incredible quality of product and design at MARIAMUR.
Very happy with all of my purchases and the customer service I received when I reached out with questions.
Worth checking out and investing. From experience you will not be disappointed.
23 January 2023
Unprompted review
Reply from MARIEMUR
Hi Justin,
Thank you for sharing your positive experience with MARIEMUR! We are so glad to hear that you were happy with both the quality of the product and the customer service you received. It's always great to hear when we are able to provide top-notch products and support to our customers.
I hope that others who are considering MARIEMUR will take your review into account and check out the company for themselves.
With Love,
MARIEMUR
Just found this Ukrainian brand and I…
Just found this Ukrainian brand and I really appreciate what they do. Because their team is based in Ukraine and they are still able to create high quality products as well as fulfill orders on time. I loved the look
19 February 2023
Unprompted review
Reply from MARIEMUR
Hi Tetiana,
We appreciate your support and are delighted to hear that you are impressed with our high-quality products and timely fulfillment of orders.
Our team takes great pride in creating unique and stylish products, and we are happy to know that you love the look of our items. We work hard to maintain the highest standards of quality and customer service, and we are pleased to know that our efforts have met your expectations.
Thank you for choosing our brand and for your kind words.
With Love,
MARIEMUR
Nice
They have great products and their customer care team is always available to reply any questions you have. My order came in a few days. Loved the quality and gow it looks
4 January 2023
Unprompted review
Reply from MARIEMUR
Hi there,
We are delighted to hear that you had a great experience with our products and customer care team!
It is always our goal to provide top-quality products and excellent customer service, and we are happy to know that we have met your expectations. We are glad that your order arrived quickly and that you were impressed with the quality of our products.
Thank you for choosing our company and for your kind words. We appreciate your business and look forward to serving you again in the future.
With Love,
MARIEMUR
Sexiest Lingerie Store !
Sexiest variety of lingerie you can buy.
These guys have the best lingerie by far. Incredibly hot and a large variety of items. Make for amazing photo shoots in the bedroom. Always fits perfect and great customer service. Would highly recommend.
1 February 2023
Unprompted review
Reply from MARIEMUR
Hi there,
Thank you for sharing your positive experience with us on Trustpilot. We are thrilled to hear that you find our lingerie collection to be the sexiest and most varied available. It is wonderful to know that our products have added some spice to your intimate moments and helped you create amazing photo shoots in the bedroom.
We are glad to hear that our products fit you perfectly and that you are satisfied with our customer service. Our team works hard to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Thank you for recommending our lingerie to others. We take pride in our products and are happy to know that they have met your expectations. We look forward to serving you again in the future.
With Love,
MARIEMUR
The item was beautifully and carefully…
The item was beautifully and carefully packaged. Despite the holidays, I still received this item in a decent time frame. I love the fact that this harness is very versatile as I can wear it as a fashion statement over a shirt-dress or pair it with lingerie to spice up date night.
1 January 2023
Unprompted review
Reply from MARIEMUR
Hi Abigail,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your item was packaged with care and arrived within a reasonable time frame despite the holiday season.
It's great to know that you're enjoying the versatility of the harness and using it to create a range of different looks - from adding some edge to a shirt-dress to spicing up date night with lingerie. We're pleased that our product has met your needs and we hope that it continues to bring you joy and satisfaction.
Thank you for choosing our company and for your kind words. We appreciate your business and look forward to serving you again in the future.
With Love,
MARIEMUR
Low Quality Goods, Predatory Company
Their products are cheap and their return policy is predatory. For the price point, it’s ridiculous that they only give you two weeks from delivery to return a ****ing Christmas present. Now I’ve got $200 worth of stuff my wife can’t wear and they won’t even exchange it. Don’t waste your money on these shysters.
10 January 2023
Unprompted review
Reply from MARIEMUR
Dear Paula,
We are sorry to hear that you had a negative experience with our return policy. However, I'd like to clarify that our return policy is in place to ensure the safety and hygiene of our customers, especially for intimate nature products. We cannot accept returns of some products due to health and safety regulations, and we make this clear on our website: Return Policy Page and Return Policy information on the product pages. We understand that this may be frustrating, but it is a necessary measure to ensure the safety of all our customers.
Regarding the time frame for returns, we understand that 14 days may not be enough time for some customers, but we do our best to clearly state this on our website. We believe this time frame is fair and reasonable considering the nature of our products.
As for the products quality, please note that our products are made from high-quality materials and are designed to last. We stand behind the quality of our products and offer a warranty on all of our products against defects in materials and workmanship. We do not compromise on quality, and we are committed to providing our customers with the best possible products.
We apologize for any inconvenience this has caused you and your wife. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will do our best to assist you.
Thank you for choosing our brand, and we hope to have the opportunity to serve you again in the future.
With Love,
MARIEMUR
Reply from MARIEMUR
Hello Tonie,
Thank you for sharing your experience with us. We are sorry to hear that you feel our company is a scam. However, we would like to inform you that our records show that your order was delivered a few months ago. We are surprised to read such a negative review as we had no prior indication that you were dissatisfied with your purchase.
If there was any issue with your order or if you have any concerns, we encourage you to contact our customer service team directly so we can address them promptly. We take all customer feedback seriously and we are committed to ensuring that all our customers have a positive experience with our products and services.
Thank you for your attention and we hope to have the opportunity to provide you with excellent service in the future.
With Love,
MARIEMUR
Disappointing to say the least. Don't order!
Very obvious that this company only takes the time to respond to, somewhat questionable, positive reviews. Take responsibility! If you can't deliver, for whatever reason, refund your customers. A delay, when reasonable, is within expectation but weeks and months later and still no order...that is unacceptable. You don't proactively provide information about delays, I really can't relate to the 5 star "service". Excuses upon excuses, I am fed up. Refund!!
22 December 2022
Unprompted review
Reply from MARIEMUR
Hello Marit,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with your order. Please be assured that we take all feedback seriously, including negative feedback, and we always strive to take responsibility for our mistakes.
We understand that you are frustrated with the delay in receiving your order, and we apologize for the inconvenience this has caused. We do our best to provide accurate delivery estimates, but sometimes unforeseen circumstances can cause delays. That being said, we recognize that our communication with you could have been better and we will work to improve in this area.
Regarding your request for a refund, we would be happy to discuss this with you further. Please contact us directly in case your order hasn't been delivered and you haven't been refunded yet and we will do our best to find a solution that works for you. We were not able to locate any orders associated with your name to get more details about this situation.
Thank you again for bringing this to our attention. We appreciate your feedback and will use it to improve our service for all of our customers.
With Love,
MARIEMUR
EXTREMLY BAD !!!
EXTREMLY BAD !!!! not order !
Since 2 month i'm still waiting my order ! Any answer, i lost 400e !!!
BIG SCAM
17 December 2022
Unprompted review
Reply from MARIEMUR
Hello Lola,
We are sorry to hear that you have not yet received your order within 2 months and you feel that we are a big scam. We want to assure you that we are a legitimate business and take all customer concerns seriously.
We would like to clarify that our customer support team is indeed available 24/7 and we are committed to resolving any issues our customers may encounter.
We would be happy to investigate the status of your order and provide an update on its whereabouts if it's still not delivered. Please provide us with your order number or contact information via private message, and we will do our best to assist you in resolving this matter.
With Love,
MARIEMUR
Reply from MARIEMUR
Dear Kurt,
We are thrilled to hear that you enjoy your last purchase.
With Love,
MARIEMUR
4 months after ordering and nothing has…
4 months after ordering and nothing has arrived consistently giving story of delays and war with Ukraine as reason for delay! Seems like a easy get out. Stay clear if you want to pay and receive nothing in return!!!
10 December 2022
Unprompted review
Reply from MARIEMUR
Hello Kyle,
We apologize for the inconvenience caused by the delays in receiving your order. We understand your frustration and we want to assure you that we have taken steps to address the issue.
The delays were caused by unpredictable situation in our country that affected our logistics processes. While we don't use this fact as an excuse, we want to be 100% transparent with you. However, we have since made changes to our logistics processes to ensure that our customers receive their orders in a timely manner.
We are committed to providing our customers with the best possible service and we are constantly striving to improve our processes. We hope that you will give us another chance in the future and we will do our best to ensure that you have a positive experience with us.
Thank you for your understanding.
AlL my experience have been great
AlL my experience have been great
Keep up on the great work
I’m not like the other guests I prefer exciting new products more then discounts
Love you guys
1 December 2022
Reply from MARIEMUR
Dear Jerry,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled to hear that you are in love with our products.
With Love,
MARIEMUR
love your designs
love your designs! I have another piece as well. The leather is a tad hard on the edges but it's going to be great worn as is or layered.
1 December 2022
Reply from MARIEMUR
Dear Stephanie,
We are happy that you are satisfied and impressed with our high-quality products.
With Love,
MARIEMUR
Scam? What’s your experience..
Scam? I didn’t received a shipping number so far after 6 days. Seems they sell products out of stock if you believe in very friendly emails apologising the delay due to high order numbers.
Nervous about the other similar one star ratings / experience.
But strong Instagram marketing still ongoing. I suppose my gift will not arrive in time. Shipping Costs > 50€ they announced.
Luckily I payed with PayPal and customer protection insurance. But I will wait if they are able to deliver fast. We will see.
I hope to change this review in a positive experience soon.
I addition, I changed from 2⭐️⭐️ to 4⭐️⭐️⭐️⭐️ because their Customer Happiness Team is impressively responsive and friendly.
Because my order was a deadline present and delivery wasn’t processed in time, I got a 100% refund on my PayPal account.
In addition they flagged the possibility of a delay on their website, after my suggestion, which was awesome und very customer orientated.
I will order again but not under pressure of the delivery date.
Only 4⭐️⭐️⭐️⭐️ because the order couldn’t be processed as expected in 2 weeks. Happiness team 5⭐️⭐️⭐️⭐️⭐️.
Have a joyful time..
24 November 2022
Unprompted review
Massive delay, incorrect information and didn’t receive anything yet.
I’ve made an order on the 13th of October and still didn’t received it!! I’ve send the customer service multiple messages which they replied immediately but again and again with promises they don’t live up to. Every time they are selling me a BS story. I can imagine that sometimes you have to wait a little longer, but this is ridiculous and I’m now at a point that I lost all my trust in the company. It feels like I’ve been robbed!! The order was + €200,-. #1851
13 October 2022
Unprompted review
Reply from MARIEMUR
Hi Josje,
Thank you for bringing this to our attention and we sincerely apologize for the delay in receiving your order. We completely understand how frustrating it can be to wait for something you have paid for and we are sorry for any inconvenience this may have caused you.
We want to assure you that this was a singular incident and we have taken immediate action to fix the issue with order delays. Our team has been working hard to ensure that all orders are processed and delivered within the expected timeframe.
In the meantime, we can see that your order has been already delivered and we really hope that you enjoyed this beautiful purchase.
We appreciate your patience and understanding and we are grateful for your feedback as it helps us to improve our services. We would like to offer our sincerest apologies once again for any inconvenience caused and we hope that you will give us the opportunity to regain your trust in the future.
If there is anything else we can do to assist you, please don't hesitate to reach out to our customer service team.
With Love,
MARIEMUR
Item never delivered- is this a scam?
As a few other reviewers have posted. My item never arrived.
The shipping on their website states 1-4 days and should’ve cost €11.95.
I was charged over double this price €24 and a week later they hadn’t even sent the package. I chased asking where it was, to be given the same story of warehouse issues.
We are now 3 weeks after my order date. With no shipping confirmation, and no closer to receiving my item.
1 November 2022
Unprompted review
Reply from MARIEMUR
Hi there,
We are sorry to hear about your negative experience with our company. We completely understand your frustration with the delayed delivery of your item and the discrepancies with the shipping fee.
Our team has investigated the issue with the warehouse and we did everything we can to ensure that all orders are fulfilled as quickly as possible now. We can confirm that there are no delays anymore and the issue is fixed. We take shipping times and costs very seriously, and we apologize for any inconvenience caused by the delay and additional charge.
If you could please provide us with your order number and contact information, we will reach out to you directly to provide an update on the status of your order. However, we are pretty sure that it has been delivered to you by this time.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
With Love,
MARIEMUR
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