MARIEMUR Reviews 247

Over Two Months to Arrive and probably 60m of emailing and phone calls—Never Again

The product took over two months to arrive. The shipping service was appalling, and customer service was completely unhelpful throughout. I wouldn’t buy from them again—or even accept a free item—unless they radically change their logistics. The product is finally here, but yet to unbox. No matter how wonderful, i regret buying from them. Return and refund request sent when product was untraceable were denied.

I love the Mariemur brand. Outstanding quality and stunning designs. The pieces make me feel like a truly embodied, feminine, and powerful woman. I can't wait to receive my latest order. What makes Mariemur stand out, though, is its customer-centered approach. I had to return/exchange one of the pieces due to size issues and Pylyp D. offered a seamless solution with the utmost care and respect for me as a customer. What an incredible person to have on the Mariemur team. They have me as a customer for life. If you are lucky to catch their sale, you'll be walking away with empowered pieces that your partner will thank you for.

Customer service was great....I ended up having to travel prior to delivery and their team gladly changed the shipping address to where I was going.

The product is outstanding. Great quality, fit guidelines were spot-on.

🚩🚩 I'm writing this review on July 1st, 33 days after placing my order on May 29th. MARIEMUR promised 8-10 business days delivery.

We're now at 24 business days and I still don't have my package. This is beyond unacceptable for any brand, let alone one calling itself "luxury."

The timeline speaks for itself and it's absolutely shocking. It took them 11 days just to create a shipping label. ELEVEN DAYS.

Then another 8 days to actually get the package to the shipping facility. That's 19 days just to get my order out their door. For reference, other lingerie gets packages to my door in my countryin 2-3 days total.

🚨 The tracking went dark on June 26th and hasn't moved since. When I contacted support, I got the usual copy-paste responses about how "the carrier is slow" and "please be patient." This isn't a carrier issue - this is MARIEMUR's complete failure to manage their logistics. I paid €121 (including duties) in shipping costs for this nightmare.

Customer service is absolutely useless. They offered me a $40 gift card as compensation, which is insulting. I don't want credit to shop with a company that can't deliver what they promise. I want my money back. When you advertise 8-10 business days and take over a month, that's false advertising.

🚩 For context, I regularly order from actual luxury lingerie brands. None of them have ever taken more than 1 weeks to deliver internationally. MARIEMUR is in a league of their own when it comes to poor service.

Save yourself the headache and order literally anywhere else. There are dozens of better lingerie brands that actually know how to run a business in 2025. MARIEMUR is amateur hour disguised as luxury, and their shipping process proves it.

Still waiting as I write this review... 📍

Pylyp provided fantastic customer service

After placing an expensive order, I was surprised to learn that additional duties and taxes would be required upon delivery — something that was not clearly communicated at checkout. Despite reaching out multiple times, the company failed to provide a concrete delivery date even after the promised delivery window had passed.

When I asked for a refund due to the delay and unexpected costs, they refused to process it immediately, instead advising me to "refuse delivery" — without guaranteeing a proper return or refund timeline!

A customer should never be left unsure about extra charges or forced to chase a refund because of the seller's logistics problems!

I regret trusting this company and would not recommend it to anyone expecting transparency, responsibility, or proper customer support.

Purchases a few strings in the past, all still in a good condition. Good quality stuffs!

We bought a bunch of different items. A few that we needed to return and their customer service was very gracious about it. One of the items that we kept was especially striking, the cupless bra is just exquisite at any price point and we ended up ordering another one because it was so good! Their stuff is expensive but what you would expect from Good Old American USA quality. We will definitely be doing more business with them.

The package was lost in shipping. Pylyp D. was amazing to work with. Frequently checked in via email until it was determined to be lost. Quickly sent a replacement.

Mariemur products are a piece of art. The look of all the pieces is outstanding and very erotic. All the details are nicely done. Really a must have. Also the customer service is more than excellent.

Pylyp my concierge took great care to make sure that I got exactly what I needed upfront and then when I had to credit items. I was very upset because I had missed estimated my size and I was extremely anxious about spending so much money and being credited back because I had to return the items I had no choice. They were so beautiful and they came in a very lovely box with a lovely note and the lovely Silky bag and I was very upset. I was completely taken care of, and I got all of my credit today COB thank you so much.

Great product, great quality, super communication. Just all good!

I asked to make changes to my order and they were very accommodating.

Everything about the company so far has been spectacular. From the products quality and craftsmanship to the customer service they provide or even how quickly the product got to me after purchase. Couldn’t recommend MarieMur enough.

Excellent customer service, fast follow up. They care about your experience with MarieMur. High quality products.

This company is great and did a fabulous job from start to finish. Great product with timely execution and above-and-beyond customer service. Will order here again!!

I recently received my order from Mariemur, and I must say I am beyond impressed—not only with the quality of the products but also with their exceptional customer service. While I was incredibly persistent and gave them a hard time during the process due to shipping delays, the Mariemur team handled every interaction with patience, professionalism, and empathy.

They went above and beyond to assist me, including rerouting my shipment internationally to ensure I received my order. Their communication was clear, and they kept me updated despite the challenges they were facing on their end. It’s rare to find a company that truly cares about its customers, even when those customers are being a little too intense (like me).

Thank you, Mariemur, for your dedication to ensuring I was satisfied. I couldn’t be happier with the stunning pieces I ordered, and I will absolutely recommend Mariemur to anyone looking for beautiful, high-quality lingerie.

Bravo to the team—you’ve earned a lifelong customer!

After one month, the package has yet to leave Bulgaria. When I query what's happening, I'm told that it's my job to contact their shipping company and find out why they're not sending the package.

One thing is that it takes 3 weeks for MarieMur to BEGIN sending an order, but then to require that I fix why it never leaves their warehouse is insane

Exceptional high quality luxury products and excellent customer service to match. Highly recommend!