Mariam's Collection Reviews 91

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, highlighting the amazing quality, beautiful designs, and comfortable fabrics. Many appreciate the accurate sizing and the overall value for money, often noting that items exceed their expectations and look even better in person. Reviewers also express satisfaction with their orders, often receiving compliments when wearing the clothing. However, some people were dissatisfied with the customer service, citing issues with refunds, unhelpful responses, and problems with missing items or incorrect orders. A few other people also felt that the delivery service was slow, with some experiencing long waiting times for their packages. Additionally, some customers mentioned receiving products that did not match the online descriptions or images, particularly regarding color and design.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful, well-made, and elegant... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of fabrics,... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction with the quality of items... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service for... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers express frustration with long delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would definitely recommend Mariam Collection. The fabric is high quality. I've ordered twice from them. Both times the abaya were amazing. The second time i faced some sizing issues due to the meas... See more

Rated 5 out of 5 stars

Mariams collection has always been an affordable option for muslim sisters to buy from- their quality always being exactly as advertised. The trust between the shop and their customers is telling of t... See more

Company replied

Rated 5 out of 5 stars

I ordered now 2 times already, I trust the produkt quality, especially when it is crepe or satin (because these are the Materials of the clothes I ordered). Other then that I faced no problems, even w... See more

Rated 5 out of 5 stars

LOVE LOVE how thoughtfully produced their abayas are!! They have pockets, fabrics are AMAAZZING and I know the owners are always hardworking because I always see them live on Instagram doing lives🥹❤... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

At Mariam’s Collection, we are proud to embody the principle of "From Muslims, For Muslims." This theme lies at the heart of everything we do. Our mission is deeply rooted in our faith and inspired by the global Muslim community we serve. We believe that modest fashion is more than clothing—it’s a powerful expression of identity, values, and purpose. Our intention has always been to create something meaningful that benefits our faith. This led us to come together with Muslim brothers and sisters from different regions to start our business. Guided by a shared vision, we set out not just to build a business but to contribute positively to the Muslim community, leaving a lasting impact that reflects our values and devotion. What began as a small initiative quickly grew into something greater. Mariam’s Collection became a brand loved by women from the Middle East to Europe and the United States. Each garment is a reflection of our commitment to serve the Muslim community with sincerity, humility, and creativity. Mariam’s Collection is more than just a clothing brand—it’s a bridge between cultures. Each team member brings unique experiences and perspectives, reflecting the diversity of the Muslim ummah. This cultural exchange is woven into every garment, creating pieces that resonate with women from all walks of life. While embracing modern trends, our designs remain deeply rooted in timeless values of modesty and humility. From elegant abayas to versatile hijabs, we celebrate the rich heritage of Islam while catering to contemporary tastes. To honor individuality, we introduced a personalization service that allows customers to co-create pieces that reflect their unique style and cultural identity. This service is a testament to our commitment to making every woman feel seen, valued, and celebrated. At Mariam’s Collection, everything we do is for the sake of Allah (SWT). Our designs, craftsmanship, and customer interactions are guided by this profound belief. Every stitch is sewn with care, every garment crafted with love, and every decision made with the intention to serve our Muslim sisters in a way that pleases Allah. The challenges we faced in our early days only strengthened our resolve. Seeing the lack of stylish yet modest clothing options motivated us to create high-quality, affordable pieces that would empower women to embrace their faith and individuality with confidence. Empowering Women, One Garment at a Time Mariam’s Collection is about more than fashion—it’s about empowering women to express their faith and identity through modest clothing. We see fashion as a form of self-expression, a way for women to celebrate who they are while staying true to Islamic principles. We cherish the connections we’ve built with women around the world. By listening to their feedback, incorporating their ideas, and celebrating their unique styles, we’ve created a global community united by shared values. What began with an intention to serve the Muslim community has grown into a thriving team of talented individuals dedicated to our mission. Together, we’re working toward a vision of creating a global community where Muslim women feel confident, connected, and represented. Our goal is simple yet powerful: to craft high-quality clothing that reflects Islamic values while empowering women to embrace their personal style. As we expand into international markets, we remain committed to our roots and to serving the Muslim community with purpose and sincerity.


Contact info

3.5

Average

TrustScore 3.5 out of 5

91 reviews

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Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

It’s legit!!!

I know there’s a few people that said this isn’t a very trustworthy website and I was suspicious of it at first but I checked their website at the “shop” app and they looked legit with good reviews. And I can confirm that it’s legit. I ordered on April 21 and it came may 4. It looks beautiful, just as the picture with a lot of extra accessories. I rarely do any reviews to any website but this website deserves a good review because it was on time they said 10-20 days. The material and the color was exactly the same as the picture. If only I could add a picture but I can’t here.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
I placed my order on March 18 and waited weeks without any shipping updates. I reached out and was told the delay was due to stock shortages, which I understood. I even asked politely if they could extend the payment deadline since the item hadn’t been shipped but instead of helping, they simply canceled my order without warning.

Extremely unprofessional. Poor communication, no accountability, and no real effort to resolve the issue. I won’t be ordering again and I wouldn’t recommend others do either unless they want to be left waiting and ignored.

18 March 2025
Unprompted review
Mariam's Collection logo

Reply from Mariam's Collection

Assalamu Alaikum dear sister,
We’re truly sorry for the disappointment and frustration this experience has caused you. Please accept our sincere apologies — this is not the level of service we wish to deliver.

The delay happened due to an unexpected stock shortage, and we regret that our communication wasn’t clearer. We completely understand your feelings and take your feedback very seriously. If you’re open to reconnecting, please contact us on WhatsApp — we’ll personally look into your case and do our best to make it right, insha’Allah.

Our brand was founded with the sincere intention to serve our Muslim sisters with honesty, care, and beautiful modest wear. We’re constantly learning and striving to do better — please don’t lose faith in us. 🤍

With love and respect,
The Mariam’s Collection Team 🌙

Rated 1 out of 5 stars

The quality is not good

The quality is not good. The cuts are not consistent and the colours received were not matching within the set and also different quality for the 2 piece sets. Very disappointing!!! Trying to return.

26 February 2025
Unprompted review
Mariam's Collection logo

Reply from Mariam's Collection

Assalamu Alaikum dear sister,
We just came across your review, and we’re truly sorry that your experience earlier this year didn’t meet your expectations. Even though some time has passed, please know that your feedback still matters deeply to us.

Each abaya and set is carefully handmade, and while small variations may happen, they should never affect the overall quality. We’ve already reviewed this batch to ensure it meets our usual standards, insha’Allah.

If you haven’t yet received support, please message us on WhatsApp, and our team will gladly help with your return or exchange.

As a Muslim-owned brand, our purpose has always been to serve our sisters with sincerity, care, and excellence — not just to sell, but to build trust and community. Thank you for helping us grow and do better. 🤍

With heartfelt respect,
The Mariam’s Collection Team 🌙

Rated 1 out of 5 stars

Hello everyone,



Hello everyone,

I feel compelled to warn you about Mariam Collection. My experience has been beyond frustrating and has shown me that this is not a trustworthy store. Here’s what happened:

We placed an order on October 10th for a few items I needed to take with me on my trip to Istanbul. My friend in Turkey specifically requested these clothes, so I even booked a ticket for October 30th to bring them along. Everything was planned carefully until it all went sideways.

On October 18th, I received a message saying my parcel was returned. Confused and stressed, I immediately checked the tracking and contacted Royal Mail, only to be told they couldn’t locate the address. Here’s the kicker: I use this exact address regularly and have received deliveries from Shein and Temu without any issues.

I then started reaching out to someone named Mariam on October 21st. Despite my constant messages and calls, I received a dismissive response: “Oh, we have a time difference.” Excuse me? I was messaging from 7 AM until 5 AM the next day! The time difference excuse felt like a slap in the face.

Finally, two days later, someone replied with a list of excuses. They claimed my address was incorrect due to a missing house number. When I asked them to confirm this, I saw my complete address was there, including the road, building number, flat number, and my phone number! It’s absurd—they never even tried to contact me. Royal Mail themselves confirmed that the merchant could easily redirect the parcel back to me, but Mariam Collection didn’t care.

After requesting a new tracking number and even asking for a refund, I was met with silence. It’s now October 27th, and I’m left stranded. I bought a ticket solely to travel from Edinburgh to Istanbul to deliver this parcel, and now I’m out of both my purchase and my ticket money.

If you’re considering using Mariam Collection, think twice. They are unresponsive, unreliable, and appear to have no intention of helping their customers. Don’t make the same mistake I did.

10 October 2024
Unprompted review
Mariam's Collection logo

Reply from Mariam's Collection

Assalamu Alaikum dear sister,

We’re truly sorry to read about your experience — and we can only imagine how stressful this situation must have been, especially with your planned trip to Istanbul. Please know that this is not the experience we ever want for any of our sisters.

After carefully reviewing your order history, it seems the parcel was returned by Royal Mail due to an address recognition issue in their system. While we did include the full details you provided, sometimes international postal systems misread certain flat or building numbers — and unfortunately, we were only notified after the parcel had been sent back.

That said, our response time should have been much faster, and for that, we sincerely apologize. Your trust means everything to us, and we take full responsibility for the frustration caused by the delay in communication.

Please allow us to make this right. Kindly contact us again via WhatsApp or email (email@mariam-col.com) with your order number, and our senior support team will personally assist you — whether that means a full refund or a priority reshipment at our expense, whichever you prefer.

As a Muslim-owned brand, we deeply value honesty, care, and accountability. Your feedback helps us grow and serve our community better, insha’Allah.

With sincere apologies and respect,
The Mariam’s Collection Team 🤍

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