Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
This was a gift
20 August 2024
Lovely cashmere scarf
Lovely cashmere scarf - good service and communication from company.
16 August 2024
Price good
Price good, quality of goods excellent and nicely presented. Delivery very good. Communication with Marchbrae, quick and efficient. Highly recommend
7 August 2024
Easy purchase at a great price
Easy purchase at a great price. Shipping was not expensive and the item was great value.
Would recommend
5 August 2024
Well made badges all delighted with…
Well made badges all delighted with them good size lovely quality.
23 July 2024
Ordered a dusty grey shirt and recurve…
Ordered a dusty grey shirt and I received a dusty green shirt instead :(
17 July 2024
Reply from Marchbrae
Hi There,
Thank you for your feedback. We apologize for the mix-up with your order, and we understand how frustrating this can be. We're glad to see that our customer service team was able to process a refund for you.
If you need any further assistance, please don't hesitate to reach out.
Pink baseball hat
I placed the order with no difficulty and within the time stated, received my purchase.
The quality of the hat is excellent
Thank you
9 July 2024
Quick & Easy.
Quick, easy order. Goods arrived within time frame suggested. No frills packaging.
10 July 2024
Easy to place order and kept informed…
Easy to place order and kept informed of delivery procedures
25 June 2024
I was pleasantly surprised how quick I…
I was pleasantly surprised how quick I received my order.
25 June 2024
Had to chase them 3 times for my…
Had to chase them 3 times for my parcel. Over a week.
Still hasnt arrived!
14 June 2024
Reply from Marchbrae
Hi Justin,
Thank you for your feedback, and we're sorry to hear about your experience.
Upon reviewing your order, we can confirm it was dispatched within 24 hours of purchase, and delivered on the 21st of June, which is within our stated delivery timeframe.
We understand how important timely delivery is and regret any inconvenience caused. Our team did contact our courier to investigate the delay, but the parcel was delivered before we received a response from them.
Should you have any further questions or concerns, please don’t hesitate to reach out to the below contact:
E-mail: contact@marchbrae.com
Quick efficient response
A quick response to the order and queries. The problem was quickly and satisfactorily dealt with. Well done.
21 May 2024
The products were amazing
The products were amazing! It came fast and customer service is quick to answer any questions you have!
30 April 2024
Nice quality scarf at a good price
25 April 2024
Great quality item.
After a slight problem with delivery my item arrived reasonably quickly, it was a quality item and was very well packaged.
4 May 2024
Excellent service…
The item i purchased was returned as it was to small but the entire purchase and return procedure was excellent
3 April 2024
Excellent!
Had the item I was after at a reduced price. Ordering was easy. Email updates on dispatch and delivery. Item arrived well packaged and was precisely what I wanted.
2 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.