Our standing desk arrived promptly, and was easy to assemble. Despite it being from outlet stock, we don't see any problems with it, although we've only been using it for a couple of weeks. I have no... See more
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See what reviewers are saying
I have ordered from them repeatedly because the quality and prices are very good. Delivery also always takes place within a few days and on fair terms.
I ordered several chairs from Marcel Olsen. All chairs were defective: screws went straight through the wood, the wood cracked, and the chairs are unstable. Proper assembly is technically imposs... See more
A massive thank you to Retro Europe! I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to... See more
Company details
Written by the company
Since 1975, we've been passionate about bringing Bauhaus principles to life, creating furniture that's both beautiful and affordable. Marcel Olsen founded our company out of frustration with the lack of reasonably priced, high-quality furniture. Inspired by the Bauhaus movement's core philosophy of "form follows function," we design furniture that prioritises usability. Clean lines, geometric shapes, and a focus on natural materials define our aesthetic. Every element serves a purpose, ensuring our furniture is comfortable, easy to care for, and perfectly suited for your needs. As a family-owned and operated brand, we uphold our founding values. Each new furniture design adheres to the Bauhaus principles of design, quality, and affordability, ensuring the legacy of Marcel Olsen continues. We believe in good design, which is why we embrace modern materials and production methods, making Bauhaus-inspired furniture accessible to a wider audience. Founded in 1975, we've continued this mission for nearly five decades, ensuring thoughtfully designed furniture finds a place in every home.
Contact info
C. Extremadura, 9,, 03158, Alicante, Spain
- 966 18 01 58
- admin@marcelolsen.com
- marcelolsen.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from Marcel Olsen
We zijn verheugd dat u bent helemaal tevreden met onze service. Bedankt voor je reacties.
ana
Directeur
Klantenservice afdeling
We are delighted that you are totally satisfied with our service. Thank you for your comments.
Ana
Director
Customer Service Department
Perfect
Beautiful furniture. High quality. Fast delivery and very safe packaging. The customer service is very nice, present and attentive. Perfect !
28 July 2016
Unprompted review
Reply from Marcel Olsen
We very much appreciate your excellent comments. We are delighted that you are so pleased with our service and products.
Thank you.
Anne
Director
Customer Service Department
Good product but bad shipping
The products are great but the problem is with the shipping. I got my order on time but the box in which it was, was completely damaged as if it fell a million time. Luckily the product was not damaged but it's because it's hard. Fragile things I would never order.
15 July 2016
Everything was great
I ordered al lot of different furniture. While ordering i forgot to enter a code for free delivery. But that was no problem, because the communication is very well and the company was able to correct my mistake.
The shipping was in given period of time und the quality of the packing was excellent!
The quality of each furniture is even great and fits to it`s price.
5 July 2016
Unprompted review
Reply from Marcel Olsen
We are pleased that we were able to assist you with your order and that you are happy with the quality and price of our furniture. All our orders are individually packed and checked by hand in order to ensure that they arrive to you in perfect condition.
Anne
Director
Customer Service Department
excellent service, speedy delivery
the lamp arrived very fast and nothing was damaged
21 June 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your comments. We are very pleased to learn that you received your order in good time and that everything arrived in perfect condition. We hand pack and individually check all our items before they are despatched in order to ensure that items are delivered safe and secure.
Anne
Director
Customer Service Department
Excellent Service!
Lovely products, fast delivery and extremely well-packaged to protect the items. Very recommended.
14 June 2016
Unprompted review
Reply from Marcel Olsen
We are very pleased that you are so happy with the quality of your purchase and found it easy to assemble. All our items are individually packed and checked by hand in order that they can arrive at your door in perfect condition. We appreciate your comments.
Anne
Director
Customer Service Department
Very helpfull; also with special requests
Besides the ordered chairs, they were also willing to help me with a special request for just several chair-chassis (with gassprings). Very helpfull!
3 June 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your very kind comments. We are always pleased to help our customers in any way we can with special requests and are delighted to hear that you are so pleased with our personal service.
Anne
Director
Customer Service Department
Great product, good communication, prompt delivery
The Eames chair and footrest was delivered in a sturdy box. Packaging was up to the task, no damage (Spain->Germany). The chair itself is beautiful and the workmanship is great. We were contacted by email when the chair was shipped and again by the logistics company the day before arrival. Everything went according to plan.
Would do business with this company again!
15 May 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments. We are delighted that you are so pleased with our products, customer service and delivery company. We look forward to welcoming you back to Retro Europe in the future.
Anne
Director
Customer Service Department
Satisfied customer!
Very well packed. Price/quality is OK. Translation into Dutch not that great.
10 May 2016
Unprompted review
Reply from Marcel Olsen
We are very pleased that you are a satisfied customer and happy with the price and quality of our products. We sell to a large number of European countries and have a team of staff who speak many languages but thank you for your constructive comments.
Anne
Director
Customer Service Department
Highly reccomended
Excellent service support and fast delivery. Item exactly as announced. Very good quality at an unbeaten price, specially with free shipping.
Paulo
9 May 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments. It is a pleasure to know that you are very happy with the quality, price and shipping.
Anne
Director
Customer Service Department
Within one week our chair delivered!
In less than one week our chair was delivered, in a perfect state, Transport company called us one day before to ask us at what time delivery would suit us.
9 May 2016
Unprompted review
Reply from Marcel Olsen
We are delighted that you are so pleased with your purchase and our delivery service.
We hope to welcome you back to Retroeurope again in the near future.
Thank you,
Anne
Director
Customer Service Department
Reply from Marcel Olsen
Thank you very much. We always endeavor to offer the best service possible and we are very pleased to know that we have succeed.
Anne,
Director
Customer Service Department
Great Lounge Chair & TOP Service
One word ==> AMAZING Quality & Service !!!
2 May 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments, we are delighted that you are so pleased with our products and service.
Anne
Director
Customer Service Department
Reply from Marcel Olsen
Thank you - we are pleased that you are happy with our service and delivery.
Anne
Director
Customer Service Department
Bad quality, worst service
I bought from Retro Europe four chairs in January. They arrived after an extremely long delay and after a few weeks one broke. I reported the case at the beginning of April and I haven't got any solution, either any reply to my last emails.
The company on the website promises high quality products, fast delivery, 2 years warranty and good service. None of this has turned out to be true. The products are poor: the chairs I bought may actually be dangerous as one broke while a guest was sitting on it and fell on his back to the floor. The delivery times, are way too long. The warranty turns out to be non enforceable since they refuse to take any responsibility and won't answer to emails and give vague answers on the phone. I DO NOT RECOMMEND RETRO EUROPE
28 April 2016
Goods service, good products!
Very satisfied. Good price, quick delivery.
Translation to Dutch language is not so good on the documents and emails., so there can be some improvements.
20 April 2016
Unprompted review
Reply from Marcel Olsen
Thank you for your very positive comments. Our staff speak several languages and we always endeavor to translate our information as accurately as possible and will take note of your constructive advice.
Anne
Director
Customer Service Department
Reply from Marcel Olsen
Thank you very much, we always strive to provide good service and it is very satisfying to know that we have achieved it once again.
Anne
Director
Customer Service Department
Reply from Marcel Olsen
Your order was received by us and was prepared ready for dispatch immediately after receipt of your bank transfer payment.
I have reviewed your file and I can see that you were advised two days previous to you making this bad review that your order had been dispatched and all of your messages had been replied to even whilst the office was closed for the religious period.
The day you made the review advising people we do not answer the phone or reply to emails was because it was Good Friday which is one of the Religious Easter Holidays.
I was very surprised and disappointed to see your 1 star feedback and bad review.
Our Company has fulfilled thousands of orders to satisfied customers over the past 25 years. We strive to create the best possible buying experience for our clientele and take any complaints very seriously.
Kind regards
Anne Director
Customer Service Department
Good communication with fast delivery
We bought 2 office chairs.
I cant say mutch about the quality, this has to prove itself, but it seems to be ok so far, we just have them set up.
The service and communication is good.
Good delivery times.
Great :-)
21 March 2016
Unprompted review
Reply from Marcel Olsen
We are delighted that you are so satisfied with our customer service and delivery.
We are very confident that our office chairs will meet your expectations as these are a very popular item which we sell in great numbers, often to customers who have been so delighted with the comfort and durability of the chairs that they have ordered on more than one occasion.
Anne
Director
Customer Service Department
Great quality product and service
I ordered 2 stools from retro Europe which were delivered to me here in Valencia within 72 hours. The stools were just as described on the website and I am very happy with them. The delivery was free which is great.
7 March 2016
Unprompted review
Reply from Marcel Olsen
We are delighted that you are happy with the quality of our products and the efficiency of our delivery service. We look forward to welcoming you again in the future.
Anne
Director
Customer Service Department
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