Designing and ordering my Map was so easy. It arrived quickly too. I bought for my friend's wedding and the absolutely loved it. I will definitely be back for some Christmas pressies!
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Review summary
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Perfect gift! Web site easy to navigate. Quick efficient delivery and brilliant quality. Definitely recommend and will use this company again . Thank you Maps For Moments.
Company replied
Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it! Accidentally clicked on something I didn’t intend when purchasing & they were able to fix... See more
Company replied
I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... See more
Company replied
Company details
Written by the company
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Contact info
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, United Kingdom
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4.1
Great
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Fantastic product
Fantastic product, but disappointing frame, didn’t do the map any justice at all. Had to buy a new frame
25 April 2023
Reply from Maps For Moments
Thank you for your review. We're over the moon to hear that you found our personalised map fantastic. We're sorry to hear that you were unhappy with the frame provided however. Should you wish to discuss your order further, please do reach out to our friendly customer service team who will be more than happy to assist in any way that we can. - Kim, CS
Order has still not arrived
Order has still not arrived, contacted the email address provided to be told that I could track the order via Royal Mail! However tracking would only be updated once they had attempted delivery……this is pointless! It has been two weeks now and when delivery was advertised as 1-3 days!
20 April 2023
Reply from Maps For Moments
Thank you for your review Natalie! Sorry to hear that your order has not yet arrived. We understand how frustrating it can be if a package is lost in transit. I can see that you reached out to our customer service team recently regarding the issue, and that they immediately offered to send a new package out to you free of charge. As we have not yet received confirmation of address, a customer service representative will be in touch with you soon to assist you further. - Kim, CS
Reply from Maps For Moments
Thank you for your review Chistine. I'm so pleased to hear that you had such a positive night sky registration experience, from ordering and delivery, to the product itself. - Kim, CS
Really good idea but need t…
Really good idea but need to increase the amount of characters you can use for messages
17 April 2023
Reply from Maps For Moments
Thank you for your review Jonny! We're over the moon to hear that you like the idea of creating a personalised star map. Currently our website allows for a 100 character message to be entered, however we're constantly looking for ways to improve our product and your suggestion is definitely something we can consider. We understand the importance of being able to convey your message clearly and concisely, and we will take this into account as we continue to enhance our platform. If you have any further questions regarding the amount of characters you can use, please do not hesitate to reach out to our friendly customer service team who will be happy to assist you. - Kim, CS
Great product my fiancée loved it!
21 April 2023
Reply from Maps For Moments
Thank you for your review Rachel. We truly do believe that personalising a night sky poster for a loved one is one of the most special gifts to give! We're glad to hear that your fiancée was over the moon with it. - Kim, CS
The map I received was bent and ripped
The map I received was bent and ripped. Very disappointed
7 April 2023
Reply from Maps For Moments
Hello Kerry. Thank you for your review! I'm ever so sorry to hear that your map arrived and that it was damaged. Since we have just become aware of this issue, a member of the customer service team will reach out to you shortly to see how we can help. We are eager to investigate further and assist in any way that we can! - Kim, CS
Memorable moment maps
I bought one for each of my grandchildren for the day they were born and their mum loves them ! So pretty
15 March 2023
Reply from Maps For Moments
Thank you for your review Sue. Personalising a night sky poster for someone special is a great personalised gift idea! We're glad to hear that they were so well received. - Kim, CS
Got the year wrong
13 March 2023
Reply from Maps For Moments
Thank you for your review Aaron. I'm sorry to hear that you are unhappy with the product you received. Our maps are generated by a sophisticated algorithm and the date and location printed on the map would reflect the information that was entered during the customisation process. Thankfully, we do offer amendments for any orders that require it! A member of our customer service team will be in touch with you shortly to see if this is something you would like assistance with and provide you with further details. - Kim, CS
Reply from Maps For Moments
Thank you for your review. I'm over the moon to hear how happy you are with your Night sky gift and that it arrived quickly. - Kim, CS
Amazing customer service and…
Amazing customer service and experience from day 1 bought 5 stars in total and 1 was wrong date human error mine and live chatted at 23.45 on a monday night no problem to replacement came Wednesday morning thank you so much 100% will use this local company again
27 March 2023
Unprompted review
Reply from Maps For Moments
Thank you for your review and repeat custom Stephanie! I'm so glad that we were able to assist in such a timely manner and over the moon to hear that you received the five star service you deserve! - Kim, CS
Reply from Maps For Moments
Thank you for your review Rebecca. I'm so pleased to hear that you love our unique space themed gifts :) - Kim, CS
Reply from Maps For Moments
Thank you for your review Dan. I'm so thrilled that we managed to exceed your expectations, and that you were happy with everything here at Maps For Moments, from delivery speed to the gift itself! - Kim, CS
Reply from Maps For Moments
Thank you for your review Daniel. We're sorry to hear that you were unsatisfied with the frame that your poster came presented in and that it was damaged in transit. However, we're glad to see that you reached out to customer service who were able to assist in amending that immediately. A member of the team will reach out to you shortly to see if there is anything else we can do to assist with your order! - Kim, CS
Only one thing I’d change
Bough a star map for my misses for Mother’s Day, I got the a4 one with a frame. And she loves it. The only thing I’d change is that I’d make the special message caps sensitive, because my message is just all in UPPERCASE, MAKING IT LOOK LIKE ITS SHOUTING THE NICE WORDS AT HER AHA
2 March 2023
Reply from Maps For Moments
Thank you for your review Declan. I am over the moon to hear how happy your mother is with her Star Map. At the moment our designs all include upper case messages, however we truly appreciate your feedback and will certainly take note of this in the future when considering new designs for our Maps! - Kim, CS
I haven't get my order yet
I haven't get my order yet. I have waiting almost a month. They have to do reorder.
5 February 2023
Reply from Maps For Moments
Thank you for your review Kati! I am ever so sorry to hear that your order has not arrived yet. I can see that you have been in active conversation with our customer service team and that they have sent out a resend of your order. I am glad to see that you have been happy with the information provided by our team regarding the tracking updates as we can confirm that both the original map and the resend are now on their way to you! A member of our customer service team will be in contact with you shortly to see if there is anything else we can assist you with regarding your order. - Kim, CS
Reply from Maps For Moments
We appreciate your review Mark! We are glad to hear that you found our Maps for Moments service to be of high quality, accurate, and that it arrived in good time! We take pride in our work and are delighted to know that you had a great experience! - Kim, CS
Reply from Maps For Moments
Thank you for your review Megan. We think personalising a night sky poster for someone is a beautiful gift idea. We are over the moon to hear that your husband loved his personalised gift! - Kim,CS
Easy to use service
Easy to use service. Quick delivery and well package. Framed map was good quality and I am more than happy to recommend Maps for Moments.
14 February 2023
Reply from Maps For Moments
Thank you for your review Jackie. Here at Maps For Moments, we work hard every day to make sure that our services from products to the speed of shipment is the best it can be, so feedback like this really does mean the world to us! - Kim, CS
Very poor quality product
Very poor quality product, have created my own version at home and it's much better quality. Charging £9.99 for a 'premium' frame that was a cheap, and damaged, plastic clip frame is disgusting
14 February 2023
Reply from Maps For Moments
Thank you for your review Elaine. I'm sorry to hear that you are unhappy with the product you received. The quality of our products are of utmost importance to us and each frame is checked before leaving the warehouse, including the quality of the map it contains. We are sorry to hear that it seems to have been damaged while in transit with the courier. I can see that you have reached out to us directly upon the delivery of your product and expressed your concerns. A member of our customer service team immediately informed you of our returns policy and processed your refund as soon as the return was received. A member of our customer service team will be in touch with you shortly to see if there is anything else we can do to assist you with your order. - Kim, CS
Reply from Maps For Moments
Thank you for your review Antonia. We are pleased to hear you are over the moon with your Maps For Moments gift! - Kim, CS
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