"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume. Excellent price and looking forward to purchase new one in near future. Than... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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I received the exact items that I…
I received the exact items that I purchased and the shipping to delivery speed was amazing!
26 November 2025
Reply from Maple Prime
Thank you so much for your feedback! We’re thrilled to hear that you received exactly what you ordered and that the delivery was fast. We truly appreciate your support and look forward to serving you again!
The item that I ordered was delivered.
5 November 2025
Reply from Maple Prime
Thank you for your review! We're glad to hear your order was delivered successfully.
I still don’t have the items I ordered…
I still don’t have the items I ordered and have had zero updates on when it will arrive.
3 November 2025
Reply from Maple Prime
Hi Astrid,
We’re very sorry to hear your order was delayed. We have reached out to offer further assistance, and we’ll make sure to compensate you for this unexpected delay from the carrier. We truly care about our customers’ experience, and even though some situations are outside of our control, we are committed to making this right for you.
The product came in shortly after I…
The product came in shortly after I purchased, price was very reasonable. I like the smell.
3 November 2025
Reply from Maple Prime
Thank you for your feedback! We’re glad the product arrived promptly and that you’re pleased with both the price and the scent.
Every thing was as planned and my…
Every thing was as planned and my merchduse arrived mostly on time and in good condition
3 November 2025
Reply from Maple Prime
Thank you for confirming delivery. We appreciate your feedback!
Great Price!
I received my product with good timing, it smells amazing and the price was on point!!!
22 September 2025
Reply from Maple Prime
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time, that you’re loving the scent, and that the price hit the mark for you. We truly appreciate your support and hope you enjoy your product!
Reply from Maple Prime
We’re truly sorry for the frustration this delay has caused. We completely understand your disappointment, and this is not the experience we want for our customers.
We’ve already sent out a replacement for you, and the tracking is now updating. You should see movement shortly.
Again, our sincere apologies for the inconvenience. We care deeply about your experience and are committed to making this right. If there’s anything else you need, we’re here to help.
First use of maple prime, thoroughly impressed
Great prices on products, shipping time was quick, site was easy to navigate. For my first time using maple prime I have to say I was impressed.
28 October 2025
Reply from Maple Prime
Thanks so much for the awesome review! We're really glad you had a great first experience with Maple Prime. Hope to see you back again soon!
Fast shipping
27 October 2025
Reply from Maple Prime
Thank you for your feedback! We’re happy to know your item arrived safely and that you were pleased with our fast shipping.
Everything was packaged well
Everything was packaged well. Actually arrived earlier than expected.
20 October 2025
Reply from Maple Prime
Thanks for your review! We’re thrilled you had a great experience with our shipping
Reply from Maple Prime
Thank you so much for your kind words! We’re glad to hear your order arrived quickly and safely. We appreciate your support!
Reply from Maple Prime
Thank you so much for your kind words! We’re really happy to hear you had a great experience.
Too long of ship and when it shipped I…
Too long of ship and when it shipped I didn’t get the order
16 October 2025
Reply from Maple Prime
Hi there, we’re very sorry to hear about the delay and that your order didn’t arrive. That’s definitely not the experience we want for our customers. We’d love the chance to make this right — please reach out to us with your order number so we can assist you with a replacement or refund right away.
Items come shipped very well and safe.
This was my 2nd purchase, everything came in perfect, and just what I wanted.
3 October 2025
Reply from Maple Prime
Thank you so much for your continued trust in us! We're thrilled to hear that your order arrived perfectly and that you got exactly what you wanted. We truly appreciate your support and look forward to serving you again soon!
Reply from Maple Prime
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience. We look forward to welcoming you back for your next purchase!
Reply from Maple Prime
We're sorry to hear you were disappointed. We strive to be fully transparent about our pricing, including the cost of the products available on our website, and we do our best to clearly communicate this upfront. That said, we've already reached out to understand what happened and have offered a solution. We're here to help if there's anything more we can do to make things right.
Package delayed
My package was late but they handled it professionally and also gave a partial refund. I will definitely make more purchases from them. Thank you for your exceptional service.
3 October 2025
Reply from Maple Prime
Thank you so much for your understanding and kind words. We're sorry again for the delay, but we're glad we could make it right and that you felt supported throughout the process. Your satisfaction means a lot to us, and we truly appreciate your continued trust. We look forward to serving you again soon!
Dolce & Gabbana Velvet Mughetto
They had a rare perfume I was looking for and also had it on sale.
3 October 2025
Reply from Maple Prime
Thank you for your kind words! We're so glad you found the Dolce & Gabbana Velvet Mughetto with us. Especially at a great price. It’s always exciting to help someone discover a rare gem like that. Enjoy your beautiful new fragrance, and we hope to see you again soon!
Reply from Maple Prime
Thank you so much for your feedback! We're glad to hear your order arrived quickly. We work hard to make sure everything gets to you as fast as possible. Thanks for choosing us!
Reply from Maple Prime
Thank you! We truly appreciate your trust and are committed to delivering the best service to our customers.
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