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Maple Parking  Reviews 18,646

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and pleasant staff, efficient booking process, and convenient locations. Many appreciate the smooth user experience, noting quick transfers and cars ready upon return, often mentioning the benefit of being outside ULEZ zones. However, some customers reported issues with shuttle bus frequency, particularly late at night, and occasional difficulties with directions to the car park. A small number of people also mentioned concerns about their car keys being kept and, in one severe instance, experienced extremely unhelpful staff, difficulties in obtaining information about vehicle location, and a lack of professionalism during a challenging situation involving a flooded compound.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick, simple, and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Location

Reviewers highlight positive aspects of location. Many customers appreciate the convenience of parking close... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

User experience

Users describe positive interactions with user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more

Company replied

Rated 5 out of 5 stars

Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more

Company replied

Rated 5 out of 5 stars

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more

Company replied


Company details

  1. Parking Lot
  2. Airport Shuttle Service
  3. International Airport
  4. Valet Parking Service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very reasonable price

Very reasonable price. Good shuttle service.

8 May 2026
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Reply from Maple Parking

We're glad you found our prices reasonable and enjoyed our shuttle service. We appreciate your feedback.

Maple Parking

Rated 5 out of 5 stars

Very easy to arrange and instructions…

Very easy to arrange and instructions were clear to help avoid entering the ULEZ. Check-in was straightforward and only a very short wait for the bus both ends. Good value for money too.

8 May 2026
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Reply from Maple Parking

We're happy to hear that arranging your parking was easy and that our instructions helped you avoid the ULEZ. We're also glad the check-in and bus transfers were quick and efficient. Thank you for your feedback!

Maple Parking

Rated 5 out of 5 stars

Alway use Maple at Gatwick

Alway use Maple at Gatwick . Would recommend to everyone wanting trouble free drop off parking . Easy to book and a competitive price and friendly staff .

3 May 2026
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Reply from Maple Parking

We're delighted you always choose our service at Gatwick and recommend us for trouble-free parking. We appreciate your kind words about our easy booking, competitive pricing, and friendly staff.

Maple Parking

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to find, friendly staff,amazing value for money. Regular shuttle bus to to and from airport. Will definitely use again

21 April 2026
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Reply from Maple Parking

We're so pleased you found our service excellent, easy to find, and great value. We appreciate your kind words about our staff and shuttle.

Maple Parking

Rated 5 out of 5 stars

Highly recommend

Great position meaning quick to get to terminals. Easy checking/out procedure. Great value for money. Highly recommend

14 May 2026
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Reply from Maple Parking

We're delighted you found our location convenient for terminal access and the check-in/out process easy. We appreciate your high recommendation!

Maple Parking

Rated 3 out of 5 stars

Booked online I think I did a good job

Booked online I think I did a good job

7 May 2026
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Reply from Maple Parking

Thank you for your review. We’re pleased to hear you found the online booking process straightforward and that you feel we did a good job overall.

We do always strive for a 5-star experience, so if there was anything specific that stopped us achieving that on this occasion, we’d really welcome your feedback so we can continue improving our service.

We hope to welcome you again in the future.

Maple Parking

Rated 4 out of 5 stars

Very good

Excellent. Easy parking, close to terminal. Only critism to drivers, please don't change all my mirrors and seat positions. Why do you need to have the seat laid back and Night mirror on?

8 May 2026
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Reply from Maple Parking

Thank you for your review and for the positive comments about our parking service and location.

We do apologise regarding the seat and mirror positions. Unfortunately, adjustments are sometimes necessary for our drivers to safely operate different vehicles, particularly as drivers vary in height and driving position preferences. The night mirror setting may also have been adjusted during vehicle movement in low-light conditions.

That said, we completely understand it can be frustrating to return to altered settings after travelling, and we will certainly remind our drivers to return seats, mirrors, and controls back as closely as possible to their original positions after parking.

We appreciate your feedback and hope to welcome you again soon.

Maple Parking

Rated 5 out of 5 stars

Easy to book and a quick and efficient…

Easy to book and a quick and efficient service.
Transfer to the terminal left almost immediately and was quick.

14 May 2026
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Reply from Maple Parking

We're delighted to hear that booking was easy and our service was quick and efficient. We appreciate your positive feedback!

Maple Parking

Rated 4 out of 5 stars

Good experience only downside is car…

Good experience only downside is car was an absolute state with aviation fuel all over it when collected it.

14 May 2026
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Reply from Maple Parking

Thank you for your feedback. We’re pleased to hear you had a good experience overall.

We’re sorry to hear you were unhappy with the condition of the vehicle upon collection. As our vehicles are parked in open-air compounds located close to the airport, environmental factors such as aviation residue, dust, pollen, and weather conditions can unfortunately affect vehicles during their stay.

While this is outside of our control, we do appreciate your comments and understand it can be disappointing after returning from travel.

We hope to welcome you again in the future.

Maple Parking

Rated 5 out of 5 stars

Third time using

Third time using, very impressed

14 May 2026
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Reply from Maple Parking

We're so glad you're impressed! We appreciate your continued support.

Maple Parking

Rated 5 out of 5 stars

Easy to use website

Easy to use website, Efficient and friendly staff.
Car always ready for collection on return
great service.

14 May 2026
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Reply from Maple Parking

We're delighted to hear you found our website easy to use and our staff efficient and friendly. We appreciate your kind words about our great service!

Maple Parking

Rated 5 out of 5 stars

Great experience

Great experience, easy transfers

30 April 2026
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Reply from Maple Parking

We are delighted you had a great experience and found our transfers easy. Thank you for your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Very reliable company

We use Maple parking all the time at Luton Airport. They are very reliable and dont keep you waiting when you return.

7 May 2026
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Reply from Maple Parking

We are so pleased to hear you consistently have a reliable experience with our parking services at Luton Airport. Thank you for your kind words.

Maple Parking

Rated 5 out of 5 stars
Maple Parking  logo

Reply from Maple Parking

We're so glad you had an easy experience. Thank you for your positive feedback; it means a lot to us.

Maple Parking

Rated 5 out of 5 stars

Easy to use

Easy to use. No hassle. No issues.

13 May 2026
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Reply from Maple Parking

We are so pleased you found it easy to use!

Maple Parking

Rated 5 out of 5 stars

A goid company

Easy to find and staff helpful. Not as expensive as others at airport.

6 May 2026
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Reply from Maple Parking

We're happy to hear that you found us easily and our staff was helpful. Thank you!

Maple Parking

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