A good company
A good company, fast and efficient to deal with. Excellent customer care.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good company, fast and efficient to deal with. Excellent customer care.
I would have to say that I am very disappointed with this company. I did not receive any product that I purchased. I sent an email and request requested some information inquiring where the product might have been delivered if they had proof of delivery and where it might be I understand that things get misplaced so I wasn’t really concerned. I just wanted to know if it got delivered to the wrong address cause I did not have any product yet I was charged for product so I wanted to know where it was. I wanted to know who signed for it and I wanted to see proof of delivery. I heard nothing back no response and I believe it said expect a response within 24 to 72 hours I waited for four days plenty more than enough time. I sent another email today and I told them that I would be letting my credit card company know that I would be requesting a refund and how disappointing it was that I was really looking forward to getting this product because I figured it was gonna really help my cats, but unfortunately, their business practises have tainted my experience to the point that I am no longer interested in purchasing this product from anywhere not if this is how they treat their customers very disappointing
Customer service a joke several emails to cancel ignoring me
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.