Manus Reviews 

Signed up for a pro plan - pay by the month $20 aud. Was just charged over $300 aud for a yearly subscription. When I called my bank I also discovered that Manu's had linked my card to their service so they could take funds at any time. I had to cancel my card to prevent further withdrawals and will have to dispute the transaction through the bank.

Once you did a subscription with them you will NEVER CAN CANCEL. Its a kind of a trap. I am was using it a half of year ago and still cannot cancel the subscription and they never refund nothing. A kind of "legal" half-swindle. Take care people!!!

No customer service. Numerous attempts to resolve any account debit issue. I cancelled my subscription but my empty account keeps getting (failed) debited. Accruing a negative balance. AI says customer service will contact me, after I've sent the account details and reasons. No help whatsoever. Now imagine signing up for an even higher subscription.

Manus.im has absolutely no real customer service — not even an AI that can actually solve issues. Their FAQ clearly says refunds are possible, but the moment you request one, an automated message instantly replies saying the request has been “carefully reviewed” and rejected. When you ask to speak to a human, it claims you’ll be connected soon, but you can wait for hours and nobody ever joins the chat.

It’s a completely closed system designed to block any real communication. Very disappointing and misleading experience.

Be careful with Manus AI — even after deleting your account, the subscription is not canceled and continues to be charged. In my opinion, this is an unfair practice.

Canceling the subscription is very complicated once you no longer have access to your account, and contacting live support is frustrating — the AI keeps replying with the same automated message over and over again.

I didn’t like the app itself, but this customer experience is terrible — honestly one of the worst I’ve had in a long time.

The pricing model is not transparent and the daily credits are used up with simple tasks such as correcting a PDF. I prefer to stick with proven AIs such as GPT. There, I pay the same amount and can complete my tasks without sudden interruptions. 20 USD for 20 minutes of daily work, then wait until 11 p.m. It's almost rip-off.

I signed up for the paid plan for "manus" about a week ago. I was trying to create a web app. However, the results were completely unsatisfactory, and at one point, the sandbox environment froze, making it impossible to ever recover my project.
Because of this, I requested a refund from their support team, but I have yet to receive a reply and am being completely ignored.
If you want to create a web app, I recommend services like Claude Code or Codex instead. Their support is non-functional, and "manus" is complete false advertising. Don't be fooled.

No human support. I am on pro plan and it asked me for extra credits, which was supposed to be unlimited. They refuse to refund. Manus 1.5, their latest agent, lasts for a couple of days and then I have to wait a month to use it again...

I was charged US$ 390 by Manus AI on October 29, 2025, even though I was still in my free trial period and had deleted my account the same day.

The charge was made before the paid plan started (October 30), and I never had access to the paid version — my account still shows “Free plan” status even after payment.

I sent all documents, payment proof, and screenshots, but I keep receiving automated replies instead of human support.

This is an unauthorized charge for a service not provided, and no one from the company is solving the issue.

I request the immediate full refund of US$ 390 and a human review of my case.

Manus is not entirely bad but its bad. Its an good idea but the support is horrible, they take 48h for a single reply. I mean yes they refunded the credits i used but that doesn't fix the problem.

The chat breaks and its impossible to fix the chat. So i started a new chat, new problem and very near to the finish it broke again.

Its very frustrating because i can't get a single project done. I also bought 140$ worth of credits and maybe that was a mistake.

I will see what the support will offer me this time.. its very good at website building front and backend just exausting, feels like an unfinished tool, do not recommend it.

Can't trust them
Just use another AI service, these credits run out so fast.

I reached my quality mode limit. Today is the 18th.october.
My quality mode will resume after 2025/11/7.
That is completely insane.
I have Enterprise Edition.
If it is the a matter of running out of Tokens, then its running out of quality mode. You cannot code in anything but quality mode. If they say its due to server pressure. Then they are pretty good at predicting.
Stay away from Manus. Well all AI from the west is build on same server principles. Next im going for the Chinese AI. They dont have token and mode limitations.

Non-existent support.

Took a trial and tried to upgrade to complete some tasks. Got confronted with a Stripe API error indicating a timing conflict in the subscription creation request.

The trial end date is after the billing cycle anchor, which doesn't make sense logically—Stripe expects the trial to end before or at the same time as the first billing cycle begins.

They've made it so that if you're on trial you cannot upgrade or buy additional tokens.

"Oh you like our product? can't use it! Don't pay us!"

So, I've emailed, used feedback, used chat support, was told by chat to ask for human, did that, tried reaching via IG, support@, feedback@ ... nothing.

This has been a week. And this is me trying to GIVE them money!

Stay away. They don't want your money....so what DO they want?

Very bad service and design .They just steal money

After a few days I purchased the $199 subscription, this message appeared: "We've detected unusually high usage and have temporarily restricted your access to Agent mode until your next subscription cycle. If you believe this is an error, please contact us for assistance." I contacted them and asked for a refund, they refused. That's it. Scam.

Shameful! The Manus service is absolutely worthless. They just reply for the sake of replying, always repeating the same copy-paste sentence, like a hallucinating AI stuck in a loop. No task is ever completed, nothing concrete is delivered.
Even worse: credits are consumed automatically even when the account is not used. This feels like a well-organized scam.
I tried to open a dispute through PayPal, but no refund was possible: you lose your money with no protection.
Avoid at all costs, don’t even bother testing it — 100% guaranteed disappointment.

I subscribed to Manus Pro today (USD 199) after their system and support promised me “unlimited usage with no credits deducted.” This turned out to be completely misleading. Immediately after payment, my account still showed credits being consumed until they ran out, leaving me unable to use the service.
When I raised the issue, support repeated the same marketing claims about “unlimited access,” but refused to acknowledge the reality that credits were still being deducted. They also denied me a refund, hiding behind policies that only refund “unused credits” — even though the Pro plan is supposed to have no credits at all.
This is nothing short of a scam operation:
• False advertising of unlimited plans.
• Technical failure that drains credits.
• Refusal to refund despite clear misrepresentation.
• Extremely slow and unhelpful support, leaving paying customers stranded.
I strongly warn anyone considering Manus AI: do not trust them with your money. They misled me, delivered nothing as promised, and then refused to make things right.

I had high hopes for Manus AI, but my experience has been very frustrating. The platform constantly glitches, the AI presenter looks unnatural, and the voiceovers feel robotic. The final video quality is nowhere near what was advertised, and the customization options are very limited.

On top of that, customer support has been slow and unhelpful—sometimes taking days to reply, only to give generic answers that don’t solve the problem. For the price, I expected a professional tool, but instead, it feels unfinished and unreliable.

Overall, I would not recommend Manus AI. There are far better alternatives that actually deliver consistent, high-quality results.

I don't recommend it; stay away from this platform. To use it, you need to be a millionaire, and I'm telling you, you'll go bankrupt quickly.

Anything AI does, even random mistakes, will drain your credits in seconds.

Things that regular AIs do, besides often getting it wrong, will drain your credits in seconds, leading you to top up your credits that will go down the drain in seconds.

Now, if you're one of those people who likes to throw money away, feel free.

The AI does not follow simple directions. The company is charging credits to fix and repeat unfollowed simple commands. Scamming for credits so you buy more. Cannot get any real work completed. I am a proposal writer. Needs work. Not worth paying for...