MandM Reviews 4,056

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more

Rated 5 out of 5 stars

Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get

Rated 5 out of 5 stars

I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more

Rated 3 out of 5 stars

So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

I purchased the Bench Boys Calcott…

I purchased the Bench Boys Calcott Parka Jacket Black 7–8 years from your website and I want to say that I am completely disappointed. I have never experienced anything like this in my life with any jacket, regardless of the brand, whether cheap or expensive. After the second or third time it was worn, I noticed lint on it. At first, I thought it was coming from the fur on the hood. When I started removing it, I realized that those small fibers were actually coming from inside the jacket. You can clearly see that the jacket has tiny holes. The problem is that a lot of fibers come out frequently, and the biggest issue is that more and more filling is starting to come out. The jacket looks awful, if that is the right word to describe it. I am so dissatisfied that I don’t know whether to throw it in the trash or let it be used for rolling around in the mud. It’s not worth even £5.

1 December 2025
Unprompted review
MandM logo

Reply from MandM

Hi Denisa,

Thanks for your review.

Please contact our customer service if you are experiencing any issues with your order.

Kind regards,
MandM Direct

Rated 1 out of 5 stars

Taken my money and order not even placed

Made a very large order payment has been taken and order not placed ... can't get a response this is DISGUSTING let's hope they respond to this because I can't get any help via customer service
DO NOT USE M AND M DIRECT

7 December 2025
Unprompted review
MandM logo

Reply from MandM

Hi Mr Bentley,

Thanks for your feedback.

We're sorry to hear you're having problems reaching our customer service.
We have requested for more information as we can't help you without an order number.
Please contact us through one of our social media accounts if you still require assistance.

Kind regards,
MandM Direct

Rated 2 out of 5 stars

I recently purchased two tops from M…

I recently purchased two tops from M and M. While one of them was perfectly fine, the other arrived with a very strong, unpleasant stench, as if it had already been worn. This was really disappointing and not what I expect from a new item. Quality control definitely needs improvement. I hope the company addresses this issue so other customers don’t have the same experience.

Thank you for your response. Yes… that was what I thought initially that the stench could be from your ware house but this is actually a strong stench around the armpit area. I have dried it for almost a week now but it still smells.I reported the issue to your customer service and they asked to return it but the return fee is almost the price of the shirt which isn’t worth it so I may just have to dispose the shirt off.

29 November 2025
Unprompted review
MandM logo

Reply from MandM

Hi Wingat,

Thanks for sharing your experience. We're sorry to hear that one of the tops didn't meet your expectations. That's definitely not the impression we want to leave.

A noticeable smell can sometimes occur with new items straight out of the packaging, especially with certain synthetic materials. It normally disappears quickly once the item is aired out. Of course, we understand that this can still be unpleasant to receive.

If you'd like, we're happy to look into this for you. Just reach out to our customer service and we'll see what we can do for you.

Kind regards,
MandM Direct

Rated 1 out of 5 stars

There is somthing wrong with your…

There is somthing wrong with your clothes
And now i have to pay for sendt them back🙃
Yes the prices are very good😂

29 November 2025
Unprompted review
MandM logo

Reply from MandM

Hi Gino,

Bedankt voor je beoordeling.

Vervelend om te horen dat er iets mis is met je bestelling.
We verzoeken je vriendelijk om onze klantenservice te contacteren via klantendienst@mandmdirect.nl
Vergeet niet je bestelnummer in de mail te vermelden.

Excuses voor het ongemak.

Met vriendelijke groet,
MandM Direct

Rated 1 out of 5 stars

The material is very bad

The material is very bad. I never recommend buying from this site. Everything is fake. I bought 3 jeans, the measurements were not correct, one of them had no buttons, two sweatsuits, and two had stitching that was coming apart. I paid 105 euros, and when I wanted to return it, they asked me to pay 9 euros.

5 October 2025
MandM logo

Reply from MandM

Hi Tareq,

Thanks for your review.

We are sorry to hear you are not satisfied with your order.
Please contact our customer service on klantendienst@mandmdirect.nl if you have any complaints.

Kind regards,
MandM Direct

Rated 1 out of 5 stars

Return was not flexible and asked for…

Return was not flexible and asked for higher rates. Finally ended up paying delivery cost and return cost not to the worth of the product price

3 September 2025
MandM logo

Reply from MandM

Hi Dheena,

Thanks for your feedback.

MandM Direct is a 100% Off-Price concept, which means we offer great discounts on all items throughout the year. Return costs are the responsibility of the customer, as they are not included in our prices. With the climate in mind, we hope to reduce the number of returns in this way.

Kind regards,
MandM Direct

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