A bit lengthy and involved but I was pleased to be able to complete the process via a promised telephone call from Prudential (rather than having to complete a form). Your agents were very efficient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
Had a non urgent request so opted for call back one week after initial contact which I did not receive. Surprisingly after I called again in addition to sorting the problem they elevated the missed ca... See more
Company replied
Maturation of small pension policy.Clear choices made available regarding options available. Payment of policy made within agreed time scale.Whole process made simple.
Company replied
Company details
Written by the company
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contact info
BN15 8GB, LANCING, United Kingdom
- 0800 000 000
- mandg.com/pru
4.1
Great
4K reviews
Asks customers to review
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Online investments with The Prudential
I chose Prudential because I worked for them at the time when Peter Davis was their CEO. It was a well managed investment company then and is now. My returns have been ample.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and pleasant staff and good outcome for my request
Both of the staff I spoke to on the telephone were very pleasant and helpful and gave me all the information that I needed.
24 March 2026
Reply from Pru UK
Hi Angela, thank you for your kind words and feedback after speaking with us recently. It's so nice to hear the colleagues you spoke with were able to help you with your request, and that you had pleasant conversations with them.
Thanks again and please get in touch should you need anything more.
Transferring funds was straight…
Transferring funds was straight forward,although I hadn't realised how long it would take,however on this occasion it all worked out fine.
13 March 2026
Happy with the process and result.
10 March 2026
this companys employees should be made…
this companys employees should be made to read the reviews. going round in circles trying not to part with clients money.
23 March 2026
Unprompted review
Reply from Pru UK
Hi Donald, we're sorry to hear about the problems you've faced, and we'd like to help. To allow us to look into your experience, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
At the moment it is impossible to login…
At the moment it is impossible to login to their website so I can check stuff out myself, and it's their problem as many others are having the same problems
2 February 2026
Reply from Pru UK
Hi David, we're sorry you were unable to log in to your online account to view your policy. If you're continuing to face problems in doing so, our Live Chat agents will be happy to help, or please email us at social@prudential.co.uk with some further details. Many thanks
Couldn’t fault the service given by the…
Couldn’t fault the service given by the the operator
12 February 2026
Excellent service
Excellent service made a request for money to be paid into my bank account asap and was done within 4 days
28 February 2026
Reply from Pru UK
Hi Christine, thank you for your feedback and it's good to know you had a positive experience in accessing your funds. Should you need anything more, do not hesitate to get in touch with us again. Many thanks
Easy to manage transactions
1 March 2026
Excellent service
20 February 2026
Part withdrawal fund
Result of request to withdraw part funds clearly explained and transacted within expected time frame
5 March 2026
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