A bit lengthy and involved but I was pleased to be able to complete the process via a promised telephone call from Prudential (rather than having to complete a form). Your agents were very efficient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... See more
Maturation of small pension policy.Clear choices made available regarding options available. Payment of policy made within agreed time scale.Whole process made simple.
Company replied
Had a non urgent request so opted for call back one week after initial contact which I did not receive. Surprisingly after I called again in addition to sorting the problem they elevated the missed ca... See more
Company replied
Company details
Written by the company
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contact info
BN15 8GB, LANCING, United Kingdom
- 0800 000 000
- mandg.com/pru
4.1
Great
4K reviews
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Easy withdrawal of funds
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
20 April 2026
You can easily speak to a person
It was easy to speak to someone and I fin the people who answer the phone call are always so knowledgeable and helpful
17 March 2026
A good experience overall
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed in the timeframe given.
13 April 2026
The web site works well and finding the…
The web site works well and finding the information I wanted was not hard
10 April 2026
The money was in my bank when you said…
The money was in my bank when you said it would be.
17 April 2026
There's always help when you need it most
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
1 April 2026
Overall I was satisfied with the online…
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
15 March 2026
Quick and easy to use system.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 March 2026
Reply from Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
Absolutely appalling service
Absolutely appalling service, told them that I wanted to transfer from their own staff scheme on 5th February and told today that they need a form completed by the staff scheme to enable them to proceed having told me four weeks ago that the transfer would be completed in fourteen working days.
This after they had delayed payment of tax free cash previously and paid compensation as a result.
23 April 2026
Unprompted review
Reply from Pru UK
Hi, we're very sorry to hear about the problems you're encountering with your transfer and we'd like to help. To allow us to follow this up with our customer service team, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 April 2026
Unprompted review
Quick answer.
16 April 2026
Prudential are really easy to deal with…
Prudential are really easy to deal with and can be trusted to be helpful about money matters with you
25 February 2026
Reply from Pru UK
Hi Tom, thank you for your kind words and feedback. It's great to hear you find it easy to deal with us and that you trust us when it comes to helping and supporting you with your money. Many thanks
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