Man Crates Reviews 5,294

As stated on box, got excited and was amazed by contents. Crow bar was a great add! Glasses, snacks and bottle opener all perfect. Awesome gift, thank you!

I ordered a gift for my husband for his birthday, FedEx messed up and did not deliver my order…. So I emailed and texted Mancrates customer service. They responded in a timely manner and really tried to make my experience right and great with Mancrates. They sent me another package overnight. Although it was late for my husband’s birthday, we could not appreciate more. Really high 5 their service. Thank you.
Also, beef jerky I bought for husband was amazing!!

If you are looking for fun gifts and spectacular service and assistance - this is the company you need to use. They can answer any question and get you on the right path to the right gift!! They make it really easy to do business!!!

Although my guest appreciated the set as a gift, However, I ordered a personalized set and it didn't have the names on the bottle and glasses.

I ordered the jerky man crate and some jerky on the side. First it didn’t get shipped together so one was left on the front porch with no who’s it from the other was on the side porch. 2nd there was mold in one of the bags of the jerky and in another was a floss pick. Do not order food from this company. I send and email with pictures and no reply. I spent over 200 on this gift for a coworker and how embarrassing.

It's truly unfortunate that I can't include pictures. The box arrived 4 days late, and so badly taped that it was actually opened. Inside the box was a smaller one completely wrapped in duct tape. I get it, man stuff, duct tape, stereotype, ok fine. Inside was the product as advertised, and as it's a gift for someone I can't open it further and taste it, but I certainly hope it tastes better than it was packed. Further more, I emailed once my package was late, and was sent a notification in return that the email address was not functional and my email was undeliverable. This was my first order with ManCrates, and so far, REALLY unimpressed.

Although my order never came, I reached out to Man Crates and "Hailey" immediately replied to assist.

She completely understood and expedited my order. I just received and the quality is perfection.

I'm giving Man Crates 5 Stars for the customer service, specifically "Hailey" as she made it happen fast.

Great idea poorly executed. If u glue every seam on the box, the small pry bar becomes useless. The box splinters apart, one of which bounced off my eye and the rest of the splinters will b stuck in the carpet for some time. Open in the garage or outdoors and on something u don't mind scratching. I needed a claw hammer and a utility knife to complete the operation of opening the crate. What's inside looks cool , bloody ceasar kit, i haven't tasted yet but was pretty pissed about ripping apart the box and surprised i didn't puncture the tomato cans.

Man Crates responded immediately to my review, just spoke with an awesome person and the situation was corrected! Thank you so much!!!

I have ordered numerous products from Man Crates and have always been satisfied but this last order was extremely disappointing. I send my brother gifts and when he opened the gift containing jerky made from alcohol every package contained MOLD. He sent me photos of this. Thank god he did not eat any of it and then notice it. Not sure how long this product was sitting on the shelf but man this is a health hazard and could seriously make someone ill!!! The pepperoni sticks in the bloody mary kit were also bad. WHAT THE HELL?

Ok so it took me 3 times to get what i ordered correct. My order was broken the 1st time. I call for a replacement and they send me the order but with the wrong name on it. The 3rd time well over a month later I get the correct order but boxed differently and missing the container the original was supposed to come in. I will say the 3 people I talked to each time were very nice on the phone but this was not a good experience with the cost of the products.

Ordered the whiskey lovers box that came with custom etched decanter and glasses. Unfortunately, we received someone else’s order. Customer service was friendly via email and said they would send us a new crate. On arrival of the second crate it was just a box, no crate at all, with a random small bag of jerky and the glasses wrapped in paper. With a mistake it seems that good customer service would not only resend the ENTIRE order, including a new crate, but also go above and beyond . This was a poorly done re-do. Disappointing.

I would highly recommend this company to everyone, the guys getting a Man Crate for any holiday, and this company Really Does stand behind their products. I will continue to order from them from now on. Love this Company all the way around. 100% Awesomeness.

I ordered the chef knife for Father’s Day
My husband is a knife collector and loves to cook
He loved it!!! He took so much time creating the handle it and loved the vice it came with
He said it’s the best knife ever and it cuts like butter! He wants another one so he has an extra😁 this gift was worth every penny !!!!

I bought the Exotic Jerky Tool Box for my stepdad. I had it shipped to him in Wichita KS. He loves it! Has: Red Metal Tool Box with Tray
Exotic Jerky Snacks, 8.75 oz
10 Jerky Bites:
Buffalo Whiskey Maple
Buffalo Black Pepper
Buffalo Garlic
Elk Garlic
Elk Honey Bourbon
Elk Black Pepper
Wild Boar Honey Bourbon
Wild Boar Root Beer Habanero
Venison Honey Bourbon
Venison Root Beer Habanero
4 Jerky Sticks
Contains either: Elk, Venison, Jackalope, Alligator, Ostrich, Pheasant, or Duck

My husband LOVED his crate for Father's Day, however the crackers in this particular crate were out of date, therefore 4 stars.

Very first time I ordered from Man Crates and will definitely be the last!! Placed my order for a Father's Day gift that I was told would be delivered on Father's Day did not deliver as of yet. This completely ruined the day by not delivering on time. I am out of state and specifically ordered because Man Crates gave the option and told me it would deliver on this day.

I appreciate the offer to "refund my shipping" but this whole experience has left such a bad taste that I will not use the company again.

Edit: in response to MC’s reply - no email notification of cancellation was provided. Myself and three other individuals who used the code did not receive a cancellation notification. Additionally, I tried to check my order status on the website when the ship date came and went but it is not possible to do so. The website merely stated that email notification would be made when an order is shipped. It is unfortunate for the company that the coupon code openly available on the internet was shared maliciously, unbeknownst to customers like me. However, it is terrible business practice to cancel orders without notification. I would have happily replaced the orders in time for them to be received by Father’s Day. I was even okay with late arrival since they seemed so great and personalization takes time. I suspected MC was slammed with orders for Father’s Day and that accounted for late shipping. Instead, my orders were cancelled with no notification and without time to order another gift prior to Father’s Day. Based on MC’s replies to other reviews, it is clear that MC is happy to provide subpar service and blame others for the problem.

I placed several orders with mancrates. I used a coupon code found on the web. Mancrates processed a relatives order with the code, but cancelled ours without any notification. When they were contacted regarding shipping notification, they simply said the order was cancelled. At the very least I would have expected an email at the time of cancellation to allow for a chance to use a different code and pay the difference. Extremely disappointing.

This is a very good idea! Not worth what I paid for it, I was very disappointed. Sorry

Megan is extremely kind and helpful. Man Crates products are so fun & creative. I’m a happy customer and I will definitely continue to come back and shop for more. :)

I’ve placed orders for Man Crate products in the past and always had a very pleasant experience so, naturally, with Father’s Day approaching I immediately thought to get my Dad something awesome from Man Crates. Having had experience with their ordering process previously, I knew to expect a pre-authorization charge on my account in addition to the actual purchase cost. Typically, that pre-auth charge is reversed in just a few days and all is well. This time, surprisingly, my account was assessed 2 pre-auth charges in addition to the purchase charge and only one pre-auth fell off. I reached out to customer service via the text/chat feature to get confirmation that the second pre-auth would also come off. The rep I spoke with, Jennifer (if that’s really her name), was rude and snarky and it was completely uncalled for. Perhaps it’s because of my own profession that I have such high standards for customer service, but her snarky response was most certainly unwelcome and had she been one of my employees, she would not have gotten away with it. When I asked her for a link to complete a survey she mysteriously disappeared, so now I’m here leaving this review. Based on some of the other snippy responses made on bad reviews on here, it seems Man Crates has fostered a culture of rudeness and condescension among their customer “service” professionals, so I can only imagine the lack-luster response this will generate. Nevertheless, it’s not in my nature to let poor customer service go … here’s to hoping my Dad’s gift arrives on time and in pristine condition, and that the second pre-auth is reversed in 24 hours.

UPDATE: I’ve updated my review from 1 to 5 stars. While I was appalled at the way my inquiry was initially handled with customer service yesterday, I am perfectly pleased with Man Crates’ handling of my concerns. THIS is what exceptional customer service looks like and I am happy to say I will continue HAPPILY ordering from Man Crates in the future. Thank you Elizabeth and team for responding so quickly and proving what I’ve always believed about this company, quality products AND quality service!