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MF Reviews 172

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TrustScore 4.5 out of 5

4.5

Bedding Store
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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the overall positive service experience. Many people are delighted with the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Consumers frequently commend the products for being soft, warm, and lightweight, with many expressing their satisfaction with items like comforters and sheets. However, some people were dissatisfied with the customer service, mentioning issues like unanswered emails, slow responses, or unhelpful interactions when problems arose. A few customers also experienced issues with product sizing or stitching coming apart after washing, leading to disappointment with the resolution provided by customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the comfort,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers reported negative interactions,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more

Company replied

Rated 5 out of 5 stars

The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more

Rated 5 out of 5 stars

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more

Company details

  1. Bedding Store

Written by the company

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. Very speedy delivery for one item and average delivery for other. Both items as described and very very happy with them.

19 June 2022
Unprompted review
Rated 5 out of 5 stars

Best value bamboo sheets bought more

Best value bamboo sheets even came back to buy more. Super deep so have never moved off the bed. Had many compliments on how soft they were. Great deal. Have used you a few times over the years and have never been disappointed

8 April 2022
Unprompted review
Rated 1 out of 5 stars

Promised a 2-3 day delivery

Promised a 2-3 day delivery, almost 2 weeks later and now I've discovered the package CAN NOT be delivered. Communication is slow, service is bad, and SENDLE courier service is terrible as well. Don't waste your time with this website!

5 April 2022
Unprompted review
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Reply from MF

Hi David,

Your order was placed on a Saturday in which it was dispatched the first business day after that being the Monday.

Attempted delivery was made to the address given on the Tuesday as per the tracking. Further inspection to the address provided from yourself indicates that the address was incorrect formatted in which has caused the courier company to be unable to deliver your parcel.

We weren't contracted by you until 9 days after you have ordered that you had an issue with the delivery.

We have promptly replied to your emails and have followed up on our end with the courier company.

Unfortunately if you provided the incorrect details for delivery then delays such as this can occur because they need to confirm correct details with the receiver.

We are not the courier company and if there are delays because of incorrect details provided then this is simply outside our control.

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