Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more
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The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more
The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more
Company details
Written by the company
Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.
Contact info
MARRICKVILLE, Australia
- speaktous@manchesterfactory.com.au
- manchesterfactory.com.au
4.5
Excellent
172 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered towel bathrobe on 14 th January…
Ordered towel bathrobe on 14 th January and still waiting for delivery. Site says dedpatch within 2 days not 3 weeks. Wondering if it's a con.
10 February 2025
Unprompted review
Reply from MF
Hi Murray,
Your order was actually placed on 4th February at 11:57pm and was promptly dispatched on 5th February, as confirmed by the label creation timestamp. While this was still within our 2-day processing timeframe, it appears that there was a delay with Australia Post processing it into their network. This caused the tracking update to occur on Friday, with the weekend further impacting delivery timelines due to non-operation.
Here is your tracking link for reference:
https://auspost.com.au/mypost/track/details/364DB5004409
I’m not sure where the 14th January date has come from—perhaps there’s been some confusion with another order? I’m also wondering why you opted to post a review on Trustpilot without first reaching out to us directly to clarify or resolve the matter.
I’d love the opportunity to discuss this further and find a resolution. I genuinely believe the review doesn’t reflect the actual facts surrounding your order, and I’d like to help clear up any misunderstandings.
I purchased up to $400 worth of linen…
I purchased up to $400 worth of linen for my grandmother. The fabric wasn’t as per the picture on the website, and there was a pillowcase missing. I flagged this via email and returned all the goods via post at my expense. I never received a refund, they simply avoided any communication with me. Unfortunately, I’ve had to give up. Super dodgy, I would never use them again. EDITED - so you didn’t refund me but you received the goods right? Such a rip off. I’ll never use your services again. I think this is the most poor display of service ever. I’m annoyed, disappointed and frustrated that I wasted money on a product that wasn’t as advertised and had a missing pillow case. Like come on mate, the least you could do is give me my money back. Don’t play innocent here. It’s completely uncalled for.
1 January 2024
Unprompted review
Reply from MF
Hi Sevine,
Thank you for your review and for bringing this to our attention again. We want to clarify that we did respond to your emails, particularly on April 22nd, where we requested the tracking details for your returned goods. Unfortunately, we never received a reply with that information, and as a result, we could not inspect the return or issue a refund.
We understand that this situation has been frustrating, but without the tracking details, we had no way to confirm the return. We are more than happy to resolve this matter if you can provide us with the tracking information to prove the items were returned.
We are committed to making this right, so if you'd like, we can forward you the email correspondence from April 22nd as proof that we tried to follow up on this matter. Once we receive the tracking number, we will promptly look into this further and process the refund accordingly.
Thank you for your understanding, and we hope we can work together to resolve this.
Best regards,
Manchester Factory Customer Service
Reply to Edit:
Thank you for your response, and we sincerely apologise for the frustration and disappointment you’ve experienced.
We want to clarify that we have not received the returned goods, which is why we had requested the tracking information in our email from April 22, 2023. Without that information, we were unable to verify the return and process your refund. We never intended to avoid communication, and we’re deeply sorry if it felt that way.
We fully understand how upsetting this situation has been, especially since the linen was intended as a gift for your grandmother. Please rest assured that our priority is to resolve this as quickly as possible.
If you can provide us with the tracking details, we will investigate immediately and work on processing your refund once the return is verified. We are committed to making this right for you and truly regret the inconvenience this has caused.
Thank you for your patience and understanding, and we hope to resolve this matter promptly.
Great service
The Manchester purchased from you is the best quality. I love it, the sheets are great, that I purchased recently.
Prompt delivery also and great emails informing me of their journey. Thank you
19 September 2024
Unprompted review
Reply from MF
Thank you for your review!
Sharp feather pillows
Purchased 2 feather king size pillows. As always I put pillow protectors on them, to find that even with a pillowcase sharp ends poke through. Not just the odd one but up to 10 at a time making it very uncomfortable to sleep on.
Even though I explained this it was suggested I use pillow protectors.
(so right now I don't feel like this company really even reads the greavance) So now I have had to buy another set of pillow protectors. These pillows should come with warning.
4 July 2024
Unprompted review
Reply from MF
Hi,
Thank you for sharing your thoughts about the feather pillows you purchased.
Feather pillows, by their nature, can occasionally have feather quills that poke through, which is a known characteristic of this type of product. This is why we always recommend using pillow protectors to mitigate the issue. While it can be an inconvenience, it’s part of the experience of using natural feather pillows, which offer a unique level of comfort and support that many customers appreciate.
We understand that this characteristic may not be suitable for everyone, and we regret that it has caused discomfort in your case. If you’re looking for an alternative, we offer other pillow options that might better meet your needs without this issue.
Thank you for your understanding.
Best regards,
Manchester Factory
I'm in love!
I have now purchased two comforter sets, one for my bed and one for the guest bedroom. They are wonderful, soft, warm and so light I never suffer cramped feet any more. They look fantastic and the beds are simple and quick to make. Love them!
13 August 2024
Unprompted review
Reply from MF
Thank you for your review!
Great products, fantastic service.
I am so impressed with both the fabulous quality of the goods and the incredible service, in particular the speed of delivery from Manchesterfactory. Their description of the goods when I was considering the purchase was, to say the least conservative. The goods have exceeded all my expectations to the point that this is my second purchase. Thank you guys, absolutely love them.
6 August 2024
Unprompted review
Reply from MF
Thank you for your review!
Great service and prompt delivery thank…
Great service and prompt delivery thank you
31 July 2024
Unprompted review
Reply from MF
Thank you for your review!
Snuggle Comforter
Loved my snuggle comforter set so much I brought another one
So snuggly and warm
Thanks
Manchester Factory
30 July 2024
Unprompted review
Reply from MF
Thank you for your review!
Freaking Awesome Comforter
I absolutely love my fleese comforter. It's light weight but super warm and cosy.
Spreads the warmth evenly, I've never had such an amazing comforter for winter.
10 July 2024
Unprompted review
Reply from MF
Thank you for your review!
Super comfortable bedding at a…
Super comfortable bedding at a reasonable price with fast shipping.
23 July 2024
Unprompted review
Great experience
The service I received, was first class, I was kept informed at all times when my order would be delivered. Having received the comforter, I am sure we will spend many cosy nights. Thank you again.
18 July 2024
Unprompted review
Reply from MF
Thank you for your review!
Great Company & Excellent Products
The excellent customer service , fabulous communication,ordered online & the product was top quality & delivered in a very timely manner. Will happily do business with this company again
15 July 2024
Unprompted review
One happy customer
Great communication, kept me aware each step of the way. So so happy with my snuggle fleece comforter set, looks great, is warm and cosy, so good that I ordered two more for my other beds. Thank you so so much Dee 😊😊👍🏻👍🏻
20 July 2024
Unprompted review
Light fluffy and very warm,ideal for…quality is excellent
Light fluffy and very warm,ideal for winter and summer,stays on bed does not slip off,hard to get covers for a super king bed,looks inviting when on bed.
12 July 2024
Unprompted review
Happy with the time it took to receive…
Happy with the time it took to receive my parcel. It fits really well and love how soft and cosy it is.
9 July 2024
Unprompted review
Arrived safely Fleecy KS blanket
Arrived safely. Nice and fleecy. Good value
2 July 2024
Unprompted review
I have just purchased a King sized…
I have just purchased a King sized quilt for our bed. It arrived within a week of ordering, elegant & so warm . We are sleeping so much better, no electric blanket needed. Sizing is great plenty of over hang on the bed.
28 June 2024
Unprompted review
How many comforters is enough
These comforters are amazing. I've never been as warm and comfortable as I am now. It's harder than ever to get out of bed. When my partner and I both placed orders for more without mentioning it to each other we found we had too many. Manchester Factory were very understanding and returning was not an issue. Thanks guys.
5 July 2024
Unprompted review
Beautifully light and warm …
I ordered the snuggle fleece comforter in super king size. It arrived in a couple of days and I love it. Size is great for a bed cover as it hangs below the mattress on all 3 sides. It is beautifully soft and warm and also lightweight. Makes bed making easier as we now only need a sheet and the comforter. Jennifer
26 June 2024
Unprompted review
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