Man Behind The Mirror Reviews 42

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I was charged for a subscription even after I'd canceled it. When I emailed for a refund, I got no reply for over a week. When I did get a reply, the rep basically blamed me for being impatient about... See more

Rated 2 out of 5 stars

It is brilliant that refills are received automatically, also that the 'gadget'and gel is so professionally arranged, no complaints! However, I don't see any change. The item seems so well made, I can... See more

Rated 5 out of 5 stars

Got the teeth whitening kits, the first time I've ever bought any. Did the application as guided and my teeth are definitely at least two shades whiter. Thinking about improving further with the gel r... See more

Rated 5 out of 5 stars

I’m really enjoying using the Man Behind The Mirror Hair Loss range, as well as the Biotin gummies which are really tasty! I’m definitely seeing an improvement in the strength and thickness of my hair... See more

Company details

  1. Online Pharmacy

Information provided by various external sources

Empower yourself. Evidence based treatments to look and feel your best.


Contact info

3.0

Average

TrustScore 3 out of 5

42 reviews

5-star
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3-star
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1-star

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Rated 1 out of 5 stars

Buyer Beware!

I was charged for a subscription even after I'd canceled it. When I emailed for a refund, I got no reply for over a week. When I did get a reply, the rep basically blamed me for being impatient about their mistakenly taking my money and they never sent a refund. I had to go through my credit and company to get it back, and did thankfully. Also, the product is useless. Crest whitestrips are better. The entire experience with this company was a waste of time and energy. Buyer beware!

18 July 2021
Rated 1 out of 5 stars

Sad Robbery

i bought something, and never arrived to me.
i sent tickets
already talked with a man named Cris, he just promise me they will send me the product 3 months ago and still not arrived..

9 July 2021
Rated 5 out of 5 stars

Just bought the Gel Refils

I've been thinking about buying the gel refills for a while now, after buying the kit a while ago. I thought I would give it a go since we've ended lockdown now and I think I'll be going out more. So far so good, definitely whiter! Cheers guys!

4 June 2021
Unprompted review
Rated 1 out of 5 stars

Had an issue with my delivery address

Had an issue with my delivery address, when I had sent an email to ask what can be done there was no response.

On the plus side they did sort out a recurring order that I did not want.

2 June 2021
Rated 1 out of 5 stars

Poor Customer Service

The LED device stopped functioning after a few weeks. I was informed on the 2nd of May a replacement would be sent ‘shortly.’ it is now 2nd June, with no LED device. Customer Service is rubbish.

2 June 2021
Rated 4 out of 5 stars

Amazing

Customer service was exceptional and I'm very satisfied with the whitening kit!

7 January 2021
Rated 5 out of 5 stars

Great Product - Whitening Kits

Got the teeth whitening kits, the first time I've ever bought any. Did the application as guided and my teeth are definitely at least two shades whiter. Thinking about improving further with the gel refils. Also, to mention, there was zero sensitivity. I would highly recommend.

28 September 2020
Unprompted review
Rated 5 out of 5 stars

Great product

I've tried teeth whitening solutions before that haven't made any difference. I'm on day 4 now and seeing improvements so I'm really happy.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

Got the teeth whitening kit and doing the job. Seeing great results from this product. Ordering and delivery all went without any issues...really easy company to use and website really clear and user friendly. Packaging and branding looks modern and stylish too.. Really happy!!

16 September 2020
Unprompted review
Rated 2 out of 5 stars

No difference...am I doing something wrong??

It is brilliant that refills are received automatically, also that the 'gadget'and gel is so professionally arranged, no complaints! However, I don't see any change. The item seems so well made, I can't help thinking that it must be me! Maybe my teeth just can't be improved- yeah right...

11 September 2020
Unprompted review
Rated 5 out of 5 stars

Long term benefits

Good service. Got lots of compliments about whiter teeth. Doesn't hurt.

10 September 2020
Unprompted review
Man Behind The Mirror logo

Reply from Man Behind The Mirror

Hi Ahmed, we haven't received an email from you requesting to cancel your subscription. You can pause/resume/cancel your subscription at any time through your account, and our helpline and email support are always available if you need any help. After seeing this review, I immediately paused your subscription and emailed you with details on how you can access your account for future. Feel free to contact us at help@manbehindthemirror.co.uk if there's anything else we can help you with.

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